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Larry H. Miller Ford Lakewood
Lakewood, CO
1,013 Reviews
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January 27, 2023
TAKE YOUR BUSINESS ELSEWHERE! If you are interested in a car buying experience full of silly games and disingenuous tactics, this is the dealership for you. If not, based on If you are interested in a car buying experience full of silly games and disingenuous tactics, this is the dealership for you. If not, based on our experience, we would recommend spending your valuable time and hard-earned money elsewhere. We negotiated a deal on a new vehicle, made a down payment, waited 1-month for the vehicle to arrive. When it was time to sign the paperwork… the dealership changed the deal and increase our costs. Had to walk away, sales team seemed to think these were acceptable business practices. They are not an organization that is operating in good faith or integrity. Ultimately a complete waste of our time and effort, and not an experience that I would wish for anyone else. More
by H Larson
Employees Worked With
Shane Sahli, Paul Sarnecki, Micah McHenry
January 20, 2023
For 6 months I tried to get these guys to repair my Transit connect van that I purchased from them. After an initial visit they discovered that a backup module needed to be replaced and since it was s Transit connect van that I purchased from them. After an initial visit they discovered that a backup module needed to be replaced and since it was still under warranty they would oder it and be in touch in 2 weeks. Well 2 weeks came and went with no contact. I called 2-3 times a week leaving messages and no reply after a month I contacted the Ford customer advocate at Ford headquarters. The advocate Theresa tried for 4 months to get in contact with someone and was unsuccessful. What does it say about a dealership when even Ford headquarters can’t get them to respond. I would advise that you save yourself the headache and drive the extra miles to any other dealership than Larry H Miller. They are happy to take your money at the sale but forget about taking care of you when your vehicle needs repairs. This was a 2020 Transit Connect van under warranty. More
by wildeideas
Employees Worked With
Luis Rios
Verified CustomerJanuary 03, 2023
The customer service was great. The whole team was helpful and courteous. All of our questions were answered in a timely manner. The whole team was helpful and courteous. All of our questions were answered in a timely manner. More
by malia612
Employees Worked With
Tori Carroll, Emily Vanatta, Scott Greenwood
January 03, 2023
Excellent customer service - Matt and Tori were very helpful when we had to come in to buy not 1 but 2 brand new pickups in 1 day. Even let me use a loaner car during my aftermarket modifications. Hope helpful when we had to come in to buy not 1 but 2 brand new pickups in 1 day. Even let me use a loaner car during my aftermarket modifications. Hopefully they forgive me for crashing the loaner. More
by Cody P
Employees Worked With
Paul Sarnecki, Tori Carroll, Matthew Caswell
January 03, 2023
The Dealerrater app leaves a lot to be desired. This is my second pass. Jason, Ryan and Emily communicated well and kept me up to date through the order process. The dealership was friendly and p This is my second pass. Jason, Ryan and Emily communicated well and kept me up to date through the order process. The dealership was friendly and professional through delivery, and the truck was clean (despite the snow storm) and charged up when I got there. I highly recommend this team. More
by SEAN72
Employees Worked With
Ryan Hansen, Jason Garcia, Emily Vanatta, Rachel Haviv
December 30, 2022
Randolph was very helpful through the whole buying process. Answered all questions and even helped deliver the vehicle part ways as I drove 6 hours. process. Answered all questions and even helped deliver the vehicle part ways as I drove 6 hours. More
by Jordanjaysmith.23
Employees Worked With
Randolph Warren
December 24, 2022
I purchased a new vehicle from Mike Cross at Larry H. Miller Ford in Lakewood and it was an excellent experience. Mike made the buying process simple and hassle free unlike my experience at other dealers Miller Ford in Lakewood and it was an excellent experience. Mike made the buying process simple and hassle free unlike my experience at other dealers. I would highly recommend working with them! More
by RYAN@FIRSTSUMMITREALTY.COM
Employees Worked With
Mike Cross
