Larry H. Miller Ford Lakewood

The dealership was awaiting us at the door and provided excellent customer service. The sales person was easy to work with and provided all the information regarding the vehicles I asked. If he did not kno excellent customer service. The sales person was easy to work with and provided all the information regarding the vehicles I asked. If he did not know the answer he sought out other seasoned staff. The fianancing aspect was smooth and efficient. Thank you More

Visited Fordland because they were the local CostCo dealer for Ford. I was interested in a Ford C-MAX Energi. They were the first to receive one. They were very knowledgeable about Hybrids, and plug dealer for Ford. I was interested in a Ford C-MAX Energi. They were the first to receive one. They were very knowledgeable about Hybrids, and plug-in electric cars. There was no pressure, just good facts about the car. It was a delightful experience. Never expected this from an American car company!! Nice job Josh!! More

I bought a brand new ford focus in April 2012 it had 27 miles on it. 2 weeks after I bought the car it started making a horrible grinding noise. I took it in and apparently there was a recall on some compu miles on it. 2 weeks after I bought the car it started making a horrible grinding noise. I took it in and apparently there was a recall on some computer part in the transmission so they said they fixed it. Then 2 days later the grinding noise was back and even louder. They said they repaired it and it was supposed to make a clicking noise when shifting and if I don't like the noise turn the radio up. I said it's not clicking it's grinding and they looked at me like I was crazy. Now it's September 1st and my car beeped and said " transmission malfunction service now" on the little screen and the car would go in reverse but not forward. I had the car towed to the dealership and now they are saying I should have taken it in when it was grinding. I said o my gosh I have taken it in 3 times and you people act like I'm crazy. It has been 3 days and they haven't called me to say its fixed or not. The good thing they did do was give me a loaner car. More

Buying a new car is not something we do often, every 10 years or 100,000 miles. We have been to numerous dealers in the last month and at Lakewood Fordland we were offered a fair price on our used vehicle years or 100,000 miles. We have been to numerous dealers in the last month and at Lakewood Fordland we were offered a fair price on our used vehicle and we got a great price on a new car. The sales staff made this an easy, pleasant experience. The staff was able to accomadate us in a short amount of time and Johnny G was very attentive, even remembering to remove CD's from our old cars player, helping us to move out and move in, and took time to sync phones and instruct us on many features we were unfamiliar with in our new car. My hat is off to the staff at Lakewood Fordland :) More

I recently bought a 06 Ford F150 from Lakewood Fordland. When I took bought it, it was very dirty. (Evidently the parts dept was using it as a parts runner) They said they would have it detailed. That never When I took bought it, it was very dirty. (Evidently the parts dept was using it as a parts runner) They said they would have it detailed. That never happened. A day and 80 miles after I took possession of the truck, I noticed an engine miss and also a grinding noise when going up hills. I let them know promptly and they said they would get it in and check it out (a week later). Turns out it was missing on 3 cylinders due to bad spark plugs. They also said they didn't have time to check out the grinding noise, I would have to reschedule and bring it back, which is hard for me to do with my busy schedule. Long story short, they made me pay $480 to repair a day old truck, which they said was there cost. (The other Ford dealer that doesn't know me at all quoted me $365 for the same service). The only time I got my calls returned was when they needed something from me. Bottom line with them is all they care about is getting your $. Very dissappointed.... PS, I highly recommend NOT giving out your email or phone number unless you like lots of spam and marketing calls.... More

The entire sales process was pleasant, Johnny was cordial and not pushy. The facility is very nice-all in all, an enjoyable experience. I would recommend it to friends and family. and not pushy. The facility is very nice-all in all, an enjoyable experience. I would recommend it to friends and family. More

As soon as we got there Karri greeted us and I told her what I wanted and we got right to work. I had the A plan so financing was easy but Karri answered all my questions. This is the first Ford I have eve what I wanted and we got right to work. I had the A plan so financing was easy but Karri answered all my questions. This is the first Ford I have ever owned and will not be the last. I highly recommend Karri as she was helpful, friendly and made it easy. More

Used the COSTCO new auto purchase program for a Ford F150. CHad had three vehicles ready for me to test out. He really took time to listen to what I was looking for and picked the right three trucks t F150. CHad had three vehicles ready for me to test out. He really took time to listen to what I was looking for and picked the right three trucks to have ready. His knowledge of the Ford products became instantly obvious as he answered many of my questions without me having to ever voice them. I was impressed with the low stress interaction with my dealer. I would and have given him high recommendations to anyone I know looking to purchase a new vehicle. Jay Matilla is a freaking genius when it comes to your finance department. I appreciated his tenacity in acquiring me a great deal on my purchase. My experience with buying my new truck was exceptional and I would positively return to Lakewood Fordland for my next new vehicle purchase. More