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Larry H. Miller Ford Lakewood
Lakewood, CO
1,016 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,016 reviews
June 26, 2012
I was originally referred by a long time customer, Randy Golgart regarding the great service and sales representive at Lakewood Fordland and was introduced to Hamid. I told Hamid exactly what I was looking Golgart regarding the great service and sales representive at Lakewood Fordland and was introduced to Hamid. I told Hamid exactly what I was looking for not really thinking it was possible. Then Hamid found me the perfect truck, was very knowledgeable, upfront, and truthful and answered every question resulting in a very quick and gratifying visit to Lakewood Fordland. The next day, financing went great with Jay and he was able to work out the details in a short time without a lot of haggling. Upon my first visit back for maintenance & service Tony & Hamid were very helpful and friendly. Both ensured my truck received the additional upgrades and all maintenance requirements ahead of schedule. I have never had a better truck or service. Thanks, More
by DSchnoor
Employees Worked With
Hamid Azad, Tony Petty
June 26, 2012
I know it is the practice of the dealership so I will not hold my salesperson responsible for this-but I will hold the management responsible. I did not like the fact they took the keys to my truck and would hold my salesperson responsible for this-but I will hold the management responsible. I did not like the fact they took the keys to my truck and would not return them the first time I requested. I feel they tried to hold me hostage to get me to make a purchase from them. I feel this is rude and unacceptable customer service. However, Jason Fisher was very helpful and fought to get the price I needed on my new car and on my trade in AND did so in only 2 tries (hope whomever has my truck now loves it as much as I did). Thanks for the great customer service Jason!! Hope they never loose you!! More
by cheryldco
June 26, 2012
Bill Kramer was awesome! Made buying my new 2012 F-150 Raptor an enjoyable experience and would always recommended Bill and Lakewood Fordland for future purchases! Raptor an enjoyable experience and would always recommended Bill and Lakewood Fordland for future purchases! More
by Nettwerk
June 26, 2012
Great service, great selection. Got a used 2006 F150 with low miles for a reasonable price. I would reccommend this dealership to anyone looking for quick customer service. low miles for a reasonable price. I would reccommend this dealership to anyone looking for quick customer service. More
by SkiElan
Employees Worked With
Sean Totch
June 26, 2012
Brandon and Ray where great. They helped with everything from listening to what I wanted and helped me get it. They where both very friendly to me and my daughters which was AWESOME. These two men are goin from listening to what I wanted and helped me get it. They where both very friendly to me and my daughters which was AWESOME. These two men are going to be the reason I return to Lakewood Ford for my next vehicle. Thanks again Mike More
by MikeFink92
June 19, 2012
What a wonderful time my wife and I had working with Lakewood Fordland and thier team! Mike Frazier was very helpful describing all the options and features in the vehicles we tested, and after we made Lakewood Fordland and thier team! Mike Frazier was very helpful describing all the options and features in the vehicles we tested, and after we made our choice Jay Matilla saved us money on our payment by getting us a great rate! Thanks again guys! We love our 2009 Ford Fx4 150! More
by NicholausK
June 11, 2012
From the time I first inquired about the car I was interested in (2012 Ford Focus SEL) through the completion of the purchase, in addition to any follow-up questions and concerns I had, everyone I ha interested in (2012 Ford Focus SEL) through the completion of the purchase, in addition to any follow-up questions and concerns I had, everyone I have talked to and worked with has been personable and helpful. Chad (salesman) was very attentive without being pushy over a process that took almost two weeks to complete. Jay (Finance Manager) was equally as helpful. I spent over two hours in Jay's office, but well over half of that time was spent talking about things other than cars and money. Without their approach and willingness to work with me during this process, I may not be in a car that I love. Thank you Chad and Jay for everything, along with everyone else at Lakewood Fordland! More
by MarcHorn
Employees Worked With
Chad White, Jay Mantilla
June 10, 2012
bought 04 ford excursion at lakewood fordland. found vehicle on auto trader.com. still own vehicle and love it. richard posadas was fantastic. great deal, great experience vehicle on auto trader.com. still own vehicle and love it. richard posadas was fantastic. great deal, great experience More
by jonnycab
Employees Worked With
richard posadas
June 10, 2012
Richard was very helpful and courteous. He had an answer to all our questions and even helped me convince my wife that the used truck we were looking at was a good deal. He was able to drop the price to fit to all our questions and even helped me convince my wife that the used truck we were looking at was a good deal. He was able to drop the price to fit our needs and convince her even more. Now the fun part. This is partially our fault however the information received from someone at the dealership wasted time and money. When we deposited the money into our checking account to buy a used vehicle we were not aware the bank put an extended hold on the certified check we had deposited. A few days later we paid Lakewood Ford by personal check and a few days after that the checked bounced. Naturally the next day the funds became available and I immediately noticed this on our account. I called the dealership and I spoke to a young man who's name I have forgotten but I specifically asked if they would re-run the check. After being on hold for a few minutes I was told it is their policy to not run the check again and that I would need to bring a certified check to the dealership to clear up the issue. I took time off of work to head to the bank for a certified check and then to the dealership. I spoke to the Sales manager to explain the situation and presented him with the certified check. He had me sit in is office for quite some time before returning and getting me a receipt of payment. He explained the hassle this has caused them since they will now see 2 payments for the vehicle and he will need to void one. As I was in traffic on my way home I received a phone call from the Sales manager who thought I should know that they will in fact run the original check a second time. I explained to him what I was told and that he could have told me when I was in there. Now that I have given them the money I would then receive another returned check fee. He had nothing more to say. We did in fact receive a second returned check fee a couple of days later. When we bought the truck we were told the FORD truck had been through an inspection at the FORD dealership and any issues were already fixed. I have now found many things were either fixed temporarily or was not looked at. Mirrors, windows and doors all have issues. One issue in particular is the A/C. I tested it before we purchased the rig but there has to be a leak somewhere since we tried to use it 2 months after we bought it and it no longer cools. I figure the dealership filled the system but didn't bother to look for a leak. After a few months they are now hounding us to write a review about our experience. Here is our review and I hope it helps. More
by cybrtweek
Employees Worked With
Richard Posadas
June 09, 2012
I was interested in a specific vehicle I located in Lakewood Fordland's inventory online. I was able to contact the dealership, voice my interest in the vehicle and negotiate price all online from the Lakewood Fordland's inventory online. I was able to contact the dealership, voice my interest in the vehicle and negotiate price all online from the comfort of my home office. Our sales rep., Richard Fair, handled everything...from the first email response to sending us on our way with our new 2012 Ford Escape. I am very pleased with our experience at Lakewood Fordland and recommend them to others. More
by agreubel
Employees Worked With
Richard Fair, Rick Fair
