This is the kind of place that gives car dealerships a bad name. The whole process was terrible from start to finish and even a couple months after everything should have been taken care of and it cost me thousands more than it should have and an extra year on my loan because of it. If I could give less than 1 star I would.
When trying to decide whether or not I wanted to buy a new car they were super pushy. Now I know that's the job of the sales people but this was way too aggressive. Using guilt tactics and pushing me to make a quick decision after throwing numbers at me is not an enjoyable way to decide whether I want to buy or not. The first salesman I talked to was fine. He seemed fairly new and wasn't pushy. Then, they brought in the closer. I think his name is Josh. He's a tall black guy (not being racist, just pointing out who he is so you can avoid him if possible or at least know what's coming). He tried to guilt me into buying a car by showing me how few sales they had made, then starts throwing numbers at me about how it's not as expensive as I think it will be and then immediately pressuring me to sign forms to close the deal. Long story short, he's a jerk and working with him was terrible. On to finance.
Yarden is the finance guy I worked with and he seemed innocent and non-assuming but he's just as bad as Josh but in a different way. I told him I didn't want the extra warranty because it adds about $5k more to the loan. I was just going to use the manufacturer warranty because most of these warranties are BS anyway. I told him I didn't want it and then he slipped it in the paperwork anyway. Lesson learned to not sign contracts when I'm in a hurry. As soon as I find this out I go talk to him and he said that it's no big deal because they can just send a notice to the bank to refund that money to the loan. Think that ever happened? No, it didn't. That will cost me about a year of payments and thousands more than I anticipated. I also told him I would be in Washington by the time the license plates arrived so I needed them sent to an address in Washington. Side note, he forgot to give me a temporary permit so I was driving around with no plate or permit for a day or two. This takes me to accounting.
The accounting department is apparently in charge of license plates and mailing them out. I called the several times to see if I could get in touch with the person who would send out the plates. She doesn't answer her phone much and I believe she screens her calls. I called over and over when I was in Washington to get in touch with her because I would have to cut my vacation short if the plates weren't sent to the correct address. The receptionist would answer, ask who I needed to talk to, tell me if the accountant was in her office or not, then transfer me or tell me when she'd be back. If she was gone I would call back and go through the same process until I knew she was there. I left several messages and never got a call back. Eventually the receptionist would just send me straight through to the accounting department, I guess she recognized my number from the number of times I called, and eventually I got through which surprised the accountant when she answered and I told her who I was. Not really the greeting you want. I asked her if the plates had come in. She told me that they had and that she had sent them to my Provo address... She literally had one job and that was to mail them to the address in Washington. I lived about 2 blocks from the dealership so I could just pick them up if I was actually in Provo. Whether it was Yarden's fault for not giving her the address they should go to (completely possible because he seems completely incompetent at his job) or her fault because she's completely incompetent at her job I don't know. What I do know is that I had to cut my vacation short because everyone who works there seems to be a moron and/or a complete jerk.
This was my first car purchase so I've learned a lot. You can probably see many of my mistakes from just reading this. It seems I'm not the only person to have a negative experience with them though. Definitely shop around at other dealerships. I had a decent experience with Ken Garff Ford in American Fork, maybe give them a try. They tried to sell me on some stuff but they told me that's what they were going to do so I wasn't mad about it. At the end of that, they couldn't find anything that fit what I was looking for so that's what they told me. That's how it should work I think. These people deserve to go out of business. I think the only reason they haven't fallen apart is because students at BYU finally get some money to buy a car and go here because it's convenient but they have no idea what they're getting into. Do yourself a favor and go somewhere else because it's not worth your time or money to go here.