Larry H. Miller Ford Mesa

They promised things and didn’t follow through. Also, I purchased late at night and noticed when I got home that the tire was slashed.. When I called the salesman said it was a bad time. After seve Also, I purchased late at night and noticed when I got home that the tire was slashed.. When I called the salesman said it was a bad time. After several more calls he said that wasn’t their problem, My family purchased three cars there within the last year. I won’t purchase there again nor will I recommend that dealership. I have other complaints as well. More

I appreciate the sales manager calling be back to solve the problem. He has been very attentive. the problem. He has been very attentive. More

Outstanding customer service land attention to detail! Managers are friendly and show true appreciation for the customers! Managers are friendly and show true appreciation for the customers! More

Good and attentive service. No hassle no need to commit on the part of the client. No hassle no need to commit on the part of the client. More

Our sales rep, David Maynes, was very good. He worked hard to help us through the process. The finance officer also was cordial. He worked hard to help us through the process. The finance officer also was cordial. More

Got the suv I wanted , at a great deal. . would shop here again.. very happy with purchase . . would shop here again.. very happy with purchase . More

To start, I will say that my sales rep, Gabe, was kind and I enjoyed working with him. I don't feel that he advocated for me after the sale was made and that was disappointing but this review is directed and I enjoyed working with him. I don't feel that he advocated for me after the sale was made and that was disappointing but this review is directed mostly at the service department and is a forewarning to think twice about purchasing their service contract (extended warranty) on any used vehicles you purchase from this dealership. I bought a 2023 Mazda from them and learned that someone had recently traded it in and because it wasn't a Ford or Lincoln, I felt that it wasn't fully inspected prior to me coming in to test drive and purchase the car. Gabe pushed the vehicle through the service department so I could take it home the day I came in. After driving it home, I noticed a few small things that I wanted to be looked at and I had also purchased their $4k service contract, so I made an appointment to come in a few days later to have the car looked at. In a nutshell, everyone completely jerked me around and wasted my time in the middle of my work day that I took time away from to attend the appointment. I was ultimately told that they were too busy to look at my car (despite me booking an appointment) and that their service director would "call me within a few days to schedule my service". It was absolutely Larry H. Miller Ford Mesa telling me to F off without directly telling me to F off. No one ever called to follow up or schedule and I ended up taking the car to my own mechanic to have the alignment and a full inspection of the vehicle done. Disappointing and disrespectful treatment from a dealership that actually does have good reviews online. I think you just have to purchase a brand new Ford to be treated like they think you're worth anything. More

Everyone was super nice and welcoming! Worked really hard to get us a great deal and were super flexible with our schedule. Absolutely happy with them! Worked really hard to get us a great deal and were super flexible with our schedule. Absolutely happy with them! More

All in all happy with the deal , they wrote down the wrong SS number , deal was made , then they came out and said my Social Security number was wrong It started with 000. And the rest of the number wa wrong SS number , deal was made , then they came out and said my Social Security number was wrong It started with 000. And the rest of the number was wrong as well., they didn’t catch it till they were starting the approval with Ford, which I have great credit with For when they fixed, it said there’s 25 more in front. It would’ve been another hour and a half or so I still have to do it another hour. We got there at three ready to buy. We didn’t gather till seven on a Sunday that they weren’t real busy. The wrong Social Security number caused another hour delay Other than that, I am happy with the car dealership More

Great people, from the janitor to the general manager! Contacted online, kinda made a deal, and they stood by their word. Contacted online, kinda made a deal, and they stood by their word. More