Larry H. Miller Ford Mesa

Called and left contact information with service department twice. No responses from anyone. I even let them know the second time about not getting a response from initial attempt. What do I need to do to get a response??

We bought our 2020 Ecosport from Layy H. and we were super happy. When we went through the purchasing process we bought the gap coverage and roadside assistance just to be safe. Today we had the check engine light come on. I drove to the dealership and went to their service department. I got there at 3:20pm and was told that there was no one on site to check my check engine light since they close at 4pm. Keep in mind i am 40 minutes early. The tech let me know that I could leave the car here and they would fix it on Monday. I said that was fine and would need a rental. I was then told they did not have any loaners and that the rental car place closes at noon so there is nothing they can do for us till Monday. We spent several thousand dollars extra on the coverage and when our car with less than 5k miles throws an error we are told there is nothing we can have done and need to wait. That goes against one of the main reasons we bought here and that was the warranty and service expectations. I took it autozone and they checked the engine light for me. They let me know that it is crankcase ventilation system that is throwing the error and it shows disconnected. We are now sitting without a car because Larry H cannot hold up their end of the bargain. We tried to get in touch with anyone in management and were told that they do not work the weekends and they were not answering. Total let down from these guys. Hoping they can make this right and help us!

When I pulled up for my first visit to LHM Ford Mesa, I was expecting a normal experience with a service adviser who has to deal with people all day and usually isn’t that great at it. They usually have a hard time acting in a pleasant manner and being authentic. This time was different. Katlynn Artz greeted me and had a warm, inviting personality. It was refreshing. Once my service was finished she was able to get me a small discount for my first visit and I really appreciated that. The service timeframe given was accurate and a fair price. I left this experience with a positive view of this location, and I think it was mainly the result of Katlynn. The free car wash was also better than expected. They even removed all the hard-to-remove bugs stuck on the front of my car.

The parts department at LHM is worse then before. They claim integrity highest ethical standards on indeed they don’t give discount for business customers

Very disappointed. Everytime I brought my NEW car here for oil change they found something wrong with the car and claimed it was maintenance. Took over 2 hours for them to tell me something broken but fixed recently in June. Very dishonest.

All round great guy to work with! Highly recommend him! Ask for Wyatt.. tell him spidy kid sent you. Great deal, great service! Even delivered to my home! Easy transaction

Quoted time was to long and not expected beings I made a appointment. To keep it short and sweet, Joey went above and beyond what I expected from him to turn a bad situation to great experience in the end.. He restored my patronage with the dealership. Thanks Stan

Purchased a new Ford Explorer Platinum yesterday, except for showing us how to sink the cell phones to the car, the salesman didn’t walk us through the features of this car. Also, he told us the car was in getting cleaned when we were on our way. Once we took possession, both the inside and outside, if cleaned, had been done terribly. The front windshield was so dirty we couldn’t see anything when the sun hit it. I called Richard in finance, to tell him of our dissatisfaction and he was more interested in selling me the warranty package. You should have offered to pay for the new car to be detailed Richard!

Amie makes the car buying experience so good! She will find you the exact car you want for the very best price and make the whole experience easier than you could ever have dreamed. I highly recommend working with her!!!!

I would definitely recommend talking to Amie if you are looking to get a new car! She is an outstanding sales woman. She can help you through the buying processes easily and efficiently.