Larry H. Miller Ford Mesa

I purchased a brand-new 2026 Ford Explorer xx from Larry H. Miller Ford Mesa on October 30, 2026. Unfortunately, what should have been an exciting purchase has turned into one of the most disappointing deal H. Miller Ford Mesa on October 30, 2026. Unfortunately, what should have been an exciting purchase has turned into one of the most disappointing dealership experiences I’ve had. Within hours of taking delivery, I discovered numerous quality and craftsmanship issues, including extensive water spotting and staining across virtually every exterior black plastic and rubber component, including the grille, lower bumper, window trim, weather seals, and other exterior pieces. The vehicle also has multiple apparent paint defects, a significant paint irregularity in the driver’s door jamb, noticeable vibration at various speeds, and a tendency to pull to the left while driving. I contacted the dealership the morning after purchasing the vehicle and returned it on November 3. The vehicle has now spent more time at the dealership than I’ve actually had it in my possession. The dealership attempted to correct some of the exterior issues through detailing, but the results were unsuccessful. To make matters worse, the hood now has visible swirl marks and what appears to be damage from a polishing machine. The general manager, Richard, offered to replace the grille, but the problems extend far beyond one component. Correcting everything could involve replacing numerous exterior trim pieces and performing significant paint correction or refinishing on a vehicle that was sold brand new. Perhaps the most frustrating part has been the lack of communication. I’ve personally visited the body shop to demonstrate the defects, repeatedly requested updates, and been told multiple times that the general manager would contact me with a resolution. Those promised calls never came. The vehicle was manufactured in April 2026 and had only 47 miles when purchased in October. Given the extensive construction, dirt, and muddy conditions surrounding the dealership, I also have concerns about how the vehicle was stored and maintained before delivery. As someone who works in the automotive service industry, I understand that problems happen. What separates a good dealership from a poor experience is how those problems are handled. Unfortunately, the lack of urgency, communication, and accountability has been extremely disappointing. I have been patient, cooperative, and reasonable throughout this process. I am not asking for anything extraordinary. I simply expected a brand-new $64,000 vehicle to be delivered in proper new-vehicle condition and for dealership management to stand behind the purchase. At this point, I have requested involvement from corporate leadership and consideration of a replacement vehicle rather than continuing with extensive individual repairs. Based on my experience so far, I cannot recommend this dealership. I sincerely hope management takes ownership of the situation and provides an appropriate resolution. More

I wanted a good extended warranty for my Bronco Sport and got exactly what I wanted. got exactly what I wanted. More

Kim and Cam were extremely helpful in the whole buying process. I’d highly recommend this dealer if you’re in the market for a Ford. process. I’d highly recommend this dealer if you’re in the market for a Ford. More

I was able to purchase my truck with Larry miller . They did not have the color I originally asked for. We kept in control with them regarding this.they did not stay in contact with us . After more tha They did not have the color I originally asked for. We kept in control with them regarding this.they did not stay in contact with us . After more than 2 weeks we decided to go with my second choice. More

Lots of promises made by both sales and service with no follow through or communication between the two, not ran like a big name dealer should be. follow through or communication between the two, not ran like a big name dealer should be. More

Brody & the team were amazing. No hassle & they made me feel comfortable! I would definitely recommend buying from them. No hassle & they made me feel comfortable! I would definitely recommend buying from them. More

I like our salesperson Dina Green…she always listens to what we want and finds a solution for us….She is the main reason we buy from your dealership what we want and finds a solution for us….She is the main reason we buy from your dealership More

Very good experience although I am missing front license plate holder. I am waiting for dealership to contact me back. plate holder. I am waiting for dealership to contact me back. More

Our sales lady was very attentive to our requests without being pushy. She showed us the vehicle we were interested in and explained the features as well as the pricing. Very personable and made us feel like being pushy. She showed us the vehicle we were interested in and explained the features as well as the pricing. Very personable and made us feel like we were talking to a family member. More

When I purchased my 2026 Ford Ranger from Larry Mller Ford, Mesa. I had the pleasure of working with Tyler, Steven and William. They were professional, friendly, knowledgeable and easy to deal with. No h Ford, Mesa. I had the pleasure of working with Tyler, Steven and William. They were professional, friendly, knowledgeable and easy to deal with. No high pressure sales tactics. They answered all my questions and concerns to my satisfaction and we were able to come to agreeable terms for a win-win transaction. I have no hesitation to recommend the folks at Larry Miller Ford for your next adventure. More