Larry H. Miller Ford Mesa

The commercial sales are great but the service department horrendous. Did not follow thru requests horrendous. Did not follow thru requests More

Mechanics forgot to bleed the brakes after I brought it in for brake recall. Please check behind them after work is done!! My brakes went out on me.... not to mention when I took the car in they took my pa in for brake recall. Please check behind them after work is done!! My brakes went out on me.... not to mention when I took the car in they took my paper tags off to wash car, and forgot to put them back on. I was driving all over town until my daughter noticed, and they wanted "me" to come back get them. They finally reimbursed me for brake work. But no letter of apology to say glad no one was hurt or killed. Will never buy or go back to Larry Miller ever again. I don't trust their work. More

You know that sinking feeling in your gut when you realize you trusted the wrong person? It’s like you feel physically ill and so incredibly stupid for trusting someone you shouldn’t have, which in tu realize you trusted the wrong person? It’s like you feel physically ill and so incredibly stupid for trusting someone you shouldn’t have, which in turn screws up your life. I promise you, you will absolutely regret coming here. I regret it with every fiber of my being. I would do zero stars if I could. In fact they should let us do negative number of stars. I hit a curb trying to avoid hitting an animal and it bent the hub. I took it to Larry Miller Ford to get it replaced. I went online and scheduled an appointment. I even dropped my car off an hour early. I didn’t want to wait around for it so I dropped it off and figured I would get it the next day. The guy said that they would let me know Monday morning. When I called Monday at 10am for an update, they acted like they had no clue my car was even there. Then they said that they actually wouldn’t get to it until Monday evening or Tuesday morning. I truly don’t understand why it would take so long when I scheduled a freaking appointment. I called Tuesday at lunch and a woman told me that they still haven’t gotten to my car and sent me to Justin’s voicemail to try to get an update. Still nothing. I didn’t just show up. I actually scheduled an appointment AND dropped my car off early. This isn’t fixing a DVD player or a vacuum. This is someone’s vehicle, their livelihood. I think in this scenario, I’m the really stupid one. Two years ago, I went through a similar situation with this exact same place. I thought I would give them another chance since my car is a Ford. Why in the world are they even offering appointments? It clearly means nothing. It just gives the illusion that they are organized, professional and know what they are doing. Couldn’t be further from the truth. I cannot tell you how stupid I feel for trusting them again. I can’t work without my car. So not only do I have to pay for the repairs but I can’t work to earn money to make up for it. I’m so angry at myself right now for trusting them again. I absolutely deserve to be punched in the face for trusting these people a second time after I had such a horrible experience the first time. Seriously, How stupid am I?! Hopefully I get my car back before I get evicted. Based on the Larry Miller Ford service department timeline, I’m clearly going to be living in it. More