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Larry H. Miller Ford Mesa
Mesa, AZ
2,004 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,004 reviews
October 16, 2025
To start, I will say that my sales rep, Gabe, was kind and I enjoyed working with him. I don't feel that he advocated for me after the sale was made and that was disappointing but this review is directed and I enjoyed working with him. I don't feel that he advocated for me after the sale was made and that was disappointing but this review is directed mostly at the service department and is a forewarning to think twice about purchasing their service contract (extended warranty) on any used vehicles you purchase from this dealership. I bought a 2023 Mazda from them and learned that someone had recently traded it in and because it wasn't a Ford or Lincoln, I felt that it wasn't fully inspected prior to me coming in to test drive and purchase the car. Gabe pushed the vehicle through the service department so I could take it home the day I came in. After driving it home, I noticed a few small things that I wanted to be looked at and I had also purchased their $4k service contract, so I made an appointment to come in a few days later to have the car looked at. In a nutshell, everyone completely jerked me around and wasted my time in the middle of my work day that I took time away from to attend the appointment. I was ultimately told that they were too busy to look at my car (despite me booking an appointment) and that their service director would "call me within a few days to schedule my service". It was absolutely Larry H. Miller Ford Mesa telling me to F off without directly telling me to F off. No one ever called to follow up or schedule and I ended up taking the car to my own mechanic to have the alignment and a full inspection of the vehicle done. Disappointing and disrespectful treatment from a dealership that actually does have good reviews online. I think you just have to purchase a brand new Ford to be treated like they think you're worth anything. More
by hlsmith6
Employees Worked With
Gabe, Sam, Jason
October 16, 2025
Everyone was super nice and welcoming! Worked really hard to get us a great deal and were super flexible with our schedule. Absolutely happy with them! Worked really hard to get us a great deal and were super flexible with our schedule. Absolutely happy with them! More
by natyvidauri
Employees Worked With
Jarred Johnson
October 12, 2025
All in all happy with the deal , they wrote down the wrong SS number , deal was made , then they came out and said my Social Security number was wrong It started with 000. And the rest of the number wa wrong SS number , deal was made , then they came out and said my Social Security number was wrong It started with 000. And the rest of the number was wrong as well., they didn’t catch it till they were starting the approval with Ford, which I have great credit with For when they fixed, it said there’s 25 more in front. It would’ve been another hour and a half or so I still have to do it another hour. We got there at three ready to buy. We didn’t gather till seven on a Sunday that they weren’t real busy. The wrong Social Security number caused another hour delay Other than that, I am happy with the car dealership More
by Dkujaw2021
Employees Worked With
Gary. sales, Stu Amrhein
October 08, 2025
Ricky was a great salesperson. Your GM is awesome. Love the ambience there. I had fun sharing old war stories with the people there. Your GM is awesome. Love the ambience there. I had fun sharing old war stories with the people there. More
by robpinervsales
Employees Worked With
Ricky Inclan
October 07, 2025
All the information about my sale and a sensor that was out was not fixed or fully disclosed- information on my purchase was not given to me- I asked several times for the info. Called finance left message out was not fixed or fully disclosed- information on my purchase was not given to me- I asked several times for the info. Called finance left message- never returned my call. My vehicle license plate was given back to and said MVD would send me registration to use my old plate- instead a new one came in so I had to go to MVD to get cleared. I asked to information with sals Brody and Elton but not much as they replied they would get info back- not the best experience. Still waiting More
by isaacp66
Employees Worked With
Brody and Elton
October 06, 2025
Easy to communicate. Great managers who listen to feedback. The only dealership I trust. Thank you. Great managers who listen to feedback. The only dealership I trust. Thank you. More
by deguzman70
Employees Worked With
Dave Harney, Katlynn Artz, Justin Frier, Fernando Pacheco, Rod Mills, John Bond, David Du Vall, Jim Cortina, Derek Ironside, Paul Baron
October 05, 2025
Michelle was our salesperson and we couldn’t be happier. She listened to our wants and needs and went to work finding us the best truck for the best price we could ask for. She was amazing. Michelle cont She listened to our wants and needs and went to work finding us the best truck for the best price we could ask for. She was amazing. Michelle continues to be extremely helpful even after the sale was made. Definitely ask for Michelle! More
by Pyroskier
Employees Worked With
Michelle Baldenegro
September 30, 2025
Great experience. I worked with David, Suvi, and Josh. They all worked together to make the purchase easy. I got a great deal on my vehicle . I would recommend checkin I worked with David, Suvi, and Josh. They all worked together to make the purchase easy. I got a great deal on my vehicle . I would recommend checking out Larry Miller Ford. They want to earn your business. More
by chad
Employees Worked With
David, Suvi, and Josh
September 30, 2025
Fantastic service! I came in from California because they had the best selection. I picked my car went home and we handled everything else remotely. They are delivering I came in from California because they had the best selection. I picked my car went home and we handled everything else remotely. They are delivering my new car and picking up my trade!! Gabe (sales) and Claudio (finance) were amazing!!! More
by Jstein
Employees Worked With
Gabe and Claudio
