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Larry H. Miller Ford Mesa

Mesa, AZ

Overview
Reviews
4.6
2,020 Reviews
Call Dealership (480) 530-9500
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460 E Auto Center Dr.

Mesa, AZ

85204

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Showing 2,020 reviews

March 12, 2024

Funny they send a rating but I’m still waiting for someone to call if my oil change is done since last week Monday. Bad service and communication More

by fou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marti Turley
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Mar 15, 2024 -

Larry H. Miller Ford Mesa responded

Thank you for reaching out. We want all our customers to feel taken care of during their service visit. I’d appreciate the opportunity to learn more about the communication issues you’ve experienced so that we can continue to improve the customer service we provide. I hope you’ll give me a call at your earliest convenience. - Anthony Judge (AJ), General Manager, 480.530.9510

March 12, 2024

My service writer, Brett did a phenomenal job of communicating with me and explaining all my options. Service department did a good job and everything was on time. More

by Saved316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett
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March 12, 2024

They are always very helpful and ready to assist with any and all our needs More

by Puppyfeathers1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando Pacheco
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March 09, 2024

Terrible! The workers seemed to be there to get paid, and nothing else. They were not prepared for our arrival, and didn’t get the main thing we came in for do More

by Palmerjeanne61
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brett sampley
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Mar 15, 2024 -

Larry H. Miller Ford Mesa responded

We apologize for any inconvenience that you experienced during your recent visit to our dealership. We take all feedback seriously and strive to continuously improve our service. It is clear that we did not provide you with the level of service that you deserve, and we would like to make it right. Please contact us at your earliest convenience so that we can discuss your concerns in more detail. - Anthony Judge (AJ), General Manager, 480.530.9510

March 09, 2024

OMGosh! Suzie went above and beyond with my car. I will come again. This is my 1st ford More

by jewels95051
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Suzie
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March 09, 2024

Horrible experience between prices given to me online vs given at time of payment. Just lost a customer More

by rdrtryder
Recommend Dealer
No
Employees Worked With
Woman
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Mar 15, 2024 -

Larry H. Miller Ford Mesa responded

We apologize that your experience with us wasn't up to our usual standards. We take pride in providing a hassle-free and transparent car buying process for all of our customers, and we're disappointed that you feel we fell short in your case. We want to make things right, so please don't hesitate to contact us to discuss your concerns and see how we can improve your experience. I look forward to hearing from you! - Anthony Judge (AJ), General Manager, 480.530.9510

March 08, 2024

I purchased my first car there. Everything worked out fine, one year later I traded it in for my second vehicle which is a 2021 Ford Explorer which I love, and Everyone was very nic More

by lluckvictoria1
Recommend Dealer
Yes
Employees Worked With
NA
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March 08, 2024

Customer service is absolutely fantastic! !! Love it here! You rock!!! Good communication! Properly address the problem! More

by Rukawa11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abby Corkill
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March 08, 2024

Dave Harney at LHM ford is amazing. Very professional , very knowledgeable and a pleasure to work with! Makes sure our issues were solved!!! Thanks Dave! More

by dwguanell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Thilges, Dave Harney, Duane Johnson
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March 07, 2024

They were fast fixing the problem, and doing an oil change. I was satisfied with their service. Good job. More

by clyons.sr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valencia, Villa
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