Larry H. Miller Ford Mesa
Mesa, AZ
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Scheduled warranty work and dropped off vehicle. Not mention of missing part. When I picked up was told couldn’t do the work because they didn’t have the part So now have to go through whole Not mention of missing part. When I picked up was told couldn’t do the work because they didn’t have the part So now have to go through whole process again Zero respect! More
I brought my vehicle in for service. The engine warning light came on and I called my service advisor, Austin, and he got my vehicle right in and they discovered what was wrong and fixed The engine warning light came on and I called my service advisor, Austin, and he got my vehicle right in and they discovered what was wrong and fixed it in a expeditious manner. They did a great job. More
Cris Marsh has been my sales guy for years. Always a no nonsense guy. Everything was smooth and ready for me when I arrived. No 2 to 3 hours waiting around.. Always a no nonsense guy. Everything was smooth and ready for me when I arrived. No 2 to 3 hours waiting around.. More
The dealership is fine. Clean and comfortable waiting area and quick service. The best part was my service writer, Austin. He was professional, polite and did not push se Clean and comfortable waiting area and quick service. The best part was my service writer, Austin. He was professional, polite and did not push services on me that were not necessary. He explained previous recommended services and when they were really necessary to be performed. 5 stars for Austin. More
Susie was great to work with. Very empathetic to my needs. She is a true asset to your team. Bring back the Edge. It was not a wise idea to take it away. I have owned 3 and do not Very empathetic to my needs. She is a true asset to your team. Bring back the Edge. It was not a wise idea to take it away. I have owned 3 and do not want to leave the Ford family, but without the Edge, I may have to. More

