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Larry H. Miller Ford Mesa
Mesa, AZ
2,004 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,004 reviews
August 20, 2025
Vehicle was received on time and delivered on time. The service was impeccable. The service rep answered all my questions. I got the job done a timely manner. The service was impeccable. The service rep answered all my questions. I got the job done a timely manner. More
by shp
Employees Worked With
Austin
August 20, 2025
I have a vehicle that requires fleet service, making an appointment was easy and convenient. Once you drop the vehicle off they are in constant contact with you so you know exactly was is going on. appointment was easy and convenient. Once you drop the vehicle off they are in constant contact with you so you know exactly was is going on. More
by First Time Ford Owner
Employees Worked With
Jim Cortina
August 17, 2025
Very poor service experience. Initially, booked an appointment on Saturday ( through their scheduler) to have someone look at a transmission problem. After driving all the way ove Initially, booked an appointment on Saturday ( through their scheduler) to have someone look at a transmission problem. After driving all the way over, was told "sorry we.only.do oil changes on Saturday). Came back a week.later, talked to a service advisor and booked an appointment for Tuesday to have a diagnosis and repair. Was texted Tuesday night and advised I needed a new transmission (at 57000 miles only). Would be done by Thursday or Friday. Advised Thursday it would be Friday. Texted on Friday that Tech's kid was sick at school and he had to leave. Would be done Monday. Tried numerous times on Monday to make contact...Nope. Texted on Tuesday morning that tech working on my car was sent to a."2.week school". Trying to find someone to continue job. Finally, on Thursday afternoon got my car to the tume of $8918. Bottom like, go somewhere else for a Ford repair. More
by fire1701r
Employees Worked With
Dave Harney
August 15, 2025
Best service advisor ever had i’ve had a lot of them she let me know exactly where my truck was going through superior updating I wasn’t guessing if my truck was gonna be done or not, I found my service ad let me know exactly where my truck was going through superior updating I wasn’t guessing if my truck was gonna be done or not, I found my service advisor .. I mean she let me know. Every little thing was happening with my truck. I really appreciate that. More
by solarezs54
Employees Worked With
Ceil Solarez
August 15, 2025
Dropped my car off and got no responses back about status. Was told service would be done the same day. Took 5 days to even get a response from them after calling them non stop at least 5 times each d status. Was told service would be done the same day. Took 5 days to even get a response from them after calling them non stop at least 5 times each day. Terrible customer service, was completely left in the dark and still haven't received updates about the quote for my service. Will take my car somewhere else. More
by S953
Employees Worked With
Josh
August 14, 2025
Issues with my new truck from day one. No help or follow up from the dealership. And when I took it to service department they said they would look into it and get back to me and never hav No help or follow up from the dealership. And when I took it to service department they said they would look into it and get back to me and never have. More
by Rod
Employees Worked With
Gary Warning
August 14, 2025
Was such an easy experience, was able to book an oil change online while sitting in their parking lot and got in within 5 minutes! Xavier was the one that helped me out and was so incredibly kind and ea change online while sitting in their parking lot and got in within 5 minutes! Xavier was the one that helped me out and was so incredibly kind and easy to talk to about anything with my car, thanks you so much for a great experience will definitely come back in the future for anything I need. More
by Elsie_loomis
Employees Worked With
Xavier
