Larry H. Miller Ford Mesa

I have had my truck in numerous times over the past year for ongoing issues with the dpf system. They just keep pushing it out the door saying it just needed a regen. After getting my truck back the proble for ongoing issues with the dpf system. They just keep pushing it out the door saying it just needed a regen. After getting my truck back the problem would soon return. This last time the service rep went above and beyond to get the problem figured out. The only fix Ford recommended was replacing the whole system for $9400. I found a recall that seemed to apply. The service rep and warranty claims manager agreed and they sent it to Ford for a claim. Ford said no with no reasoning. The service rep told me he was going to contact Ford to explain the issues and try to get it taken care of, or at least a reason for them saying no. Right after that conversation I got a phone call from the service manager, Jason, wondering why my truck was still there. I explained everything and he told me the service rep shouldn't even be looking into it anymore. He was adamant that Ford wouldn't give us an answer and we shouldn't even try. He obviously had no concept of how to treat customers and just wanted my truck gone. I then contacted his boss, Matthew, who just doubled down on Jason's idea of not even trying to communicate with Ford anymore. He told me I should call customer claims and convince them to apply the recall to my truck, then bring it back to him to get paid for the work. Yet he refused to have his employees support me by contacting Ford. These managers have no sense of care for their customers. They refuse to even try to stand up for them or properly address their issues. My family has been using this dealership for over 30 years. Thanks to these two managers we will never be back. More

Service Center is clean. Staff is friendly efficient, knowledgeable, and helpful. Take my care here for all service. Staff is friendly efficient, knowledgeable, and helpful. Take my care here for all service. More

I had a wait but they were very helpful & friendly. They discounted my service due to the long wait. They discounted my service due to the long wait. More

Much faster to get a service appointment than San Tan Ford and got the job done quickly. Ford and got the job done quickly. More

Service took a little longer than expected, but Hayden was communicative and kept us informed. Happy with the end result. was communicative and kept us informed. Happy with the end result. More

It was a good experience, I seen the complexity of the buying a new truck it was a lot different back in 1995 very thorough explained everything buying a new truck it was a lot different back in 1995 very thorough explained everything More

Everyone has been helpful and pleasant, the customer service is the best. Communication is great. service is the best. Communication is great. More

Salesman was very nice and finance department very cooperative. Not excited about making appointment with service department cooperative. Not excited about making appointment with service department More

Service is always excellent. Scott Allan is great, very attentive, effective at communication and prompt Scott Allan is great, very attentive, effective at communication and prompt More

Service was excellent, Larry h miller ford mesa has great technicians that’s know what they’re doing. technicians that’s know what they’re doing. More