Larry H. Miller Ford Mesa

Katlin was pleasant and professional to deal with and made my service experience very comfortable. She communicated clearly and knowledgeably. I will bring my Raptor back too Larry Miller and request her made my service experience very comfortable. She communicated clearly and knowledgeably. I will bring my Raptor back too Larry Miller and request her as my advisor. More

Salesman David Duenas was Great, so was Finance made you feel that they wanted to help you. Overall I would give this business a 10+. Keep up the Good work. feel that they wanted to help you. Overall I would give this business a 10+. Keep up the Good work. More

Gabriel and David did a great job. They explained all the bells and whistles on our new truck. Only issue was the long process to buy the truck but I assume the process is the same no They explained all the bells and whistles on our new truck. Only issue was the long process to buy the truck but I assume the process is the same no mater where you buy More

The valet service is excellent and convenient service. All repairs that I listed were fixed along with the recommended repairs found in safety inspection. I trust the dealership repairs. I always recomme All repairs that I listed were fixed along with the recommended repairs found in safety inspection. I trust the dealership repairs. I always recommend this dealership. More

Was able get oil change appointment when I wanted and the service was done timely at a very good price service was done timely at a very good price More

They were very caring and genuine about my service experience. They were very informative and I would come back. experience. They were very informative and I would come back. More

Quick and easy to setup appointment online. Service took about an hour. Courteous check in/check out. Service took about an hour. Courteous check in/check out. More

Eric is a great service advisor. A lot has changed since Berge ford. Did online schedule for LHM Mesa and it scheduled me in Salt Lake City. Asked for a call 3 times but received ze A lot has changed since Berge ford. Did online schedule for LHM Mesa and it scheduled me in Salt Lake City. Asked for a call 3 times but received zero. Lady taking appointment over the phone sounded put out and didn’t write down information correctly. Very sorry to hear Joey Zafeno has left. I purchased 4 vehicles from Berge and I don’t plan on purchasing any from LHM. More

I brought my 2022 diesel truck to LHM for an Oil change, upper and lower fuel filter change, and a BCM software update/reflash per the Ford technical service bulletin SSM 51140 to fix the SYNC deep sleep er upper and lower fuel filter change, and a BCM software update/reflash per the Ford technical service bulletin SSM 51140 to fix the SYNC deep sleep error. The prescribed software update was under warranty. It took 14 days to complete the software update and required the engagement of Ford Engineers and the installation of an APIM module. Not convenient to take so long, but I'm glad to have it repaired. My short list of issues. (1) No tire rotation done due to "swollen lug nuts". LHM's offer was for me to purchase the exact same Ford chrome-clad lug nuts that may again swell for $272.00. I replaced them myself later with all steel lug nuts for $60. When swapping out the lug nuts, I found 1 lug nut that was swollen and difficult to remove. Offering an all-steel lug nut set would have been a nice option. (2) There was fresh motor oil streaked across the top of the coolant degas cap and bottle that should have been wiped up during the oil change. (3) With the visual inspection at pickup, I noticed the coolant degas bottle was also empty below the minimum fill line, so the service advisor had to return to the service bay to level it up. It should normally be inspected and topped off as part of the "works" service. What else was not inspected or serviced? (4) The red covers on both batteries' positive terminal posts were left off (likely disconnected during the software updates), causing me to question if the cables had been tightened after the repairs. (5) The truck was returned dirty. The truck sat outside, I'm sure, for the 14 days, but also it appears the windows were left down as there was a layer of dust and dirt blown in on the dash, console, interior, etc. Oily smudges were left on the driver and passenger seats. The truck's exterior was also covered in dirt/dust, and it apparently rained during the two weeks. This is also a new car dealership, they don't have a car wash? (6) I made two direct phone calls during the 14 days - 1 to the service advisor and 1 to the service department manager. Both went to voicemail, where I left messages to call me, with my number, and neither returned my call. On a positive note, the dealership did supply Uber transportation and eventually a rental car after a few days of troubleshooting the truck. The service advisors were pretty responsive when using text for communications. More

Great Service advisor. Great communication on service status. Overall I’m extremely pleased with my experience. Great communication on service status. Overall I’m extremely pleased with my experience. More