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Larry H. Miller Ford Mesa
Mesa, AZ
1,536 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,536 reviews
November 16, 2024
Somehow, I managed to show up on the wrong day for my recall check and oil change. My new service manager worked it out with the shop and everything was taken care of in record time. I greatly appreciate recall check and oil change. My new service manager worked it out with the shop and everything was taken care of in record time. I greatly appreciate the courtesy as it is a long drive from Casa Grande. More
by Deb
Employees Worked With
Derek Ironside
November 15, 2024
I have been a service customer at Larry Miller Ford for several years now. I took my F-250 for an oil change today and my service advisor, Christopher, was great. A small issue required a call from the ser several years now. I took my F-250 for an oil change today and my service advisor, Christopher, was great. A small issue required a call from the service manager, Seth, who was able to resolve the issue and I was very pleased with the outcome. I keep returning to Larry Miller Ford, because out of the three Ford dealerships in my vicinity, I have had the best experiences at Larry Miller. It’s not as fancy or flashy as some of the others, but I do feel like they are focused on providing good customer service. More
by beltea
Employees Worked With
Christopher, Seth, Josh
November 15, 2024
Excellent and thorough help and interest from both sales and finance people. Told me about products, answered questions and were patient as I made decisions and finance people. Told me about products, answered questions and were patient as I made decisions More
by Marykaylininger
Employees Worked With
Ricky Inclan
November 14, 2024
Working with Gary Warning and Isaac Lopez was awesome. Every step of the way was clear and simple with nothing left unsaid or hidden. You had the vehicle I wanted and I bought it... despite another dealer Every step of the way was clear and simple with nothing left unsaid or hidden. You had the vehicle I wanted and I bought it... despite another dealership trying to get it from you to sell it to me! This carbuying experience was the best I've had in 30+ years. I would like to see your corporate office go more green and cut down on physical papers that are necessary. E-signatures are easy and just as legally valid and binding! C'mon--- you can do it! More
by NewsByScott
Employees Worked With
Isaac Lopez, Gary Warning
November 13, 2024
Ricky in sales was great, he provided information we asked for to us before we visited the dealership and was awesome to work with to get us our car! asked for to us before we visited the dealership and was awesome to work with to get us our car! More
by Clyde
Employees Worked With
Ricky Inclan
November 13, 2024
While driving to work, I had my tire blow out. I had to get a tow to the nearest Ford dealer which happened to be this place. Overall the communication was very poor. I found myself having to cons I had to get a tow to the nearest Ford dealer which happened to be this place. Overall the communication was very poor. I found myself having to consistently check in for updates and had trouble getting a hold of my advisor. In total, the dealership had my car for an entire week to swap out the tire and fix the fender cap. I understand it can take time to order a part, but really? A week? I seemed to be the only one creating any urgency to speed things up and was left in the dark about how long the process would be. When I originally took it in, I was quoted to have it back same day, for reference. When the car was finally done, I had to ask my advisor for transportation to the dealership (this was not proactively discussed, of course). We came to an agreement at 8:45am that she would send an Uber to pick me up at 11:30. 11:15 rolls around and I’ve heard nothing further. I had to call in at 11:45 since they had clearly forgotten to follow through. Michael at the front desk was able to help me out but it was not without hassle. I typically go to Chapman Ford and my car is usually washed after getting service completed (my bill was $1,300 after all) and was disappointed that it wasn’t washed or even charged (electric car) after all that time. I would not recommend. More
by AS11
Employees Worked With
Abby
