Larry H. Miller Ford Mesa

Overall, it was a good experience. My sales person was fantastic. The loan and finance persons both did a good job in finding me a loan at a good rate for my credit score. The only My sales person was fantastic. The loan and finance persons both did a good job in finding me a loan at a good rate for my credit score. The only small detail, which is understandable, but seemed a little too pushy was, the loan gentleman Adam, was too eager to finalize the deal that day; i.e. when I said I'd be happy to look at the final loan paperwork, he gave me a look like I'm stupid and said no, I'll present it for you to sign...to which I said, no, I'll look at it, and if it looks right, I'll sign it at my own pace. I almost walked. The other was when I was finalizing everything with Austin, or whoever the gentleman was on Saturday, April 19, 2025 at about 6:30p. After a great conversation about music and politics, he seemed to get real insulted that I didn't want to purchase the extended warranty. The conversation seemed to cool after that. But, overall, I knew what I wanted to buy and I'm happy with the deal I got. One last thing. To make the deal that day, Adam said that he would work it so that I could take the truck that day, and bring the down payment in Monday. In his defense, I did say that I would rather finalize everything on the day I had the down-payment check with me. He said that it didn't matter to him about when I took delivery as long as I finalized everything that day. Gibby then said later that they would put a dealer plate on it and I could drive it home. I said to Gibby, later, that since I am finalizing everything, I would indeed Uber back to the dealership and take the truck. When all was said and done, after leaving Austin's office, no plate. Then Gibby said, we'll, without the down-payment, I guess we are holding the truck. Again, I was kind of miffed, but in the end I think everything will be fine. I don't have the truck at the time of this survey, but I don't forsee any further problems. More

Gerald was very attentive and thorough following through with any communications given such as the eta of service. with any communications given such as the eta of service. More

Although I didn’t purchase my vehicle here. Since meeting Katelynn by chance just to get an oil change I’ve never gone back to my original dealership. She does a great job!! Since meeting Katelynn by chance just to get an oil change I’ve never gone back to my original dealership. She does a great job!! More

Took my Explorer in for a recall issue and they looked her over. Were very thorough and professional. When you go, ask for Suzie, she is the best in booth 5. her over. Were very thorough and professional. When you go, ask for Suzie, she is the best in booth 5. More

Suzie was great! Kept me updated, and great customer service! Feel good to have my car back Kept me updated, and great customer service! Feel good to have my car back More

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Great work performed. Pricing was reasonable. Service Advisor Scott was very knowledgeable and personable. Rest of service staff also very courteous. Pricing was reasonable. Service Advisor Scott was very knowledgeable and personable. Rest of service staff also very courteous. More

Front passenger window not rolling up. Have to come back. 4 tires and alignment too Have to come back. 4 tires and alignment too More

Great help & service provided to us, managers aided in special trade ins request. Special thanks to John Baran/ salesperson (came in on day off), Tommy & Adam/managers, Sam/finance and Derek/service manag special trade ins request. Special thanks to John Baran/ salesperson (came in on day off), Tommy & Adam/managers, Sam/finance and Derek/service manager at Quicklane. Was a long day, waiting for confirmation of trade in values due to questionable Carfax data-yet we had clean titles. Managers were diligent and verified all data. Grateful for their focus on customer satisfaction/service. More

My family and I are customers for 35 years. Always great service. Dom the service advisor checked the vehicle before he releases it to make sure everything is completed. I always recommend the Always great service. Dom the service advisor checked the vehicle before he releases it to make sure everything is completed. I always recommend the service department More