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Larry H. Miller Ford Mesa
Mesa, AZ
1,756 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 29, 2024
I made an appointment for 10:30. I was at the dealership at 10:15 when I checked in. I parked in the handicap spot as my dad was with me who is handicapped. They did not take my truc I was at the dealership at 10:15 when I checked in. I parked in the handicap spot as my dad was with me who is handicapped. They did not take my truck in for service until 11:40. This is ridiculous, why should I make an appointment at 10:30 if you’re not gonna get my truck in for over an hour that is xxxxing ridiculous. Once they finally brought my truck in, I did not get my truck back until 12:15. This did not show up on my paperwork as for the time that all this took place. After I got my truck back from an oil change, they tried to charge me for a tire rotation, I told them I was strictly in for an oil change, and Miguel that was doing my paperwork argued with me about that I had to pay for a tire rotation when in fact, they did not do that. This is one of the worst experiences I’ve had with you guys. On top of all that when they brought my truck back after service, the young gentleman that took my truck did not even park it back in handicapped, as I was paying for my truck I could not find my dad as he was trying to make his way all the way to the very back of the building to find my truck, when it should’ve been parked in handicapped as we have a handicapped sticker. This is complete xxxxxxxx with what has transpired yesterday? Your service crew could not even apologize to me all they said was we’re doing the best weekend, if that’s their best they should be fired. they have no sense of urgency or even letting the customers know how long the service is going to be. More
by dadstuie
Employees Worked With
Valencia villa
October 26, 2024
Eric Fuzzy was great. Kept me informed about other services I needed. Done on time and excellent work. My husband has Alzheimer’s and was with me, Eric helped me get him Kept me informed about other services I needed. Done on time and excellent work. My husband has Alzheimer’s and was with me, Eric helped me get him my car and made sure we were ready to go. Thank you for the caring service!! More
by psh004
Employees Worked With
Eric Fuzzy
October 25, 2024
Very good communication and service. Scott was great! The pickup and drop off service was great as well. Will definitely use them again. Scott was great! The pickup and drop off service was great as well. Will definitely use them again. More
by Jessica
Employees Worked With
Scott Allan
October 25, 2024
The supposedly did inspection on my lights, but I went in their knowing my left front dim was out. They did not even note it on the paper. I asked the lady if they checked my lights , she said “yes”. I told their knowing my left front dim was out. They did not even note it on the paper. I asked the lady if they checked my lights , she said “yes”. I told her that my dim was out and they didn’t flag it. So I don’t know if they are doing a thorough job on all vehicles brought in. Maybe someone should oversee their jobs. More
by dawn
Employees Worked With
Some lady
