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Larry H. Miller Ford Mesa
Mesa, AZ
1,849 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,849 reviews
August 15, 2024
9 months of deception, lies, avoided phone calls, not a single returned voice mail and ignored by the service manager after escalation vis email and voicemail. Waited 9 months for a repair that I was inf single returned voice mail and ignored by the service manager after escalation vis email and voicemail. Waited 9 months for a repair that I was informed was “waiting for parts”. Called every few weeks and was told parts were still on order. Finally tried to move this along by calling the parts department myself. Parts dept confirmed that no parts were ever ordered for my vehicle and that these parts had been in stock from before my initial appt. 9 months of wasted time, phone calls, and frustration. I will never return to this dealer. And the brake issue persisted on the drive home and wasn’t actually fixed! More
by FrustratedCustomerInAZ
Employees Worked With
Joey Zaffino, Fernando Pacheco
August 14, 2024
The service department was awful. I booked my service about a month ago and when I arrived they said they would have to keep my car for at least three days or longer. No loaner car av I booked my service about a month ago and when I arrived they said they would have to keep my car for at least three days or longer. No loaner car available, and I had to wait to get a “diagnosis” before my warranty would pick up getting a rental car. I need a vehicle to get to work! So I had to leave without getting my service. Very poor service More
by Nstellabsn
Employees Worked With
Unknown
August 14, 2024
This was a great experience and I am glad that I can help with the process of getting a better understanding of what you do at the Ford dealership it was great. with the process of getting a better understanding of what you do at the Ford dealership it was great. More
by feaglerlarry
Employees Worked With
Mat
August 14, 2024
Larry H. Miller Ford provides great service always. Their service is appropriate. Their staff is not only professional but also kind and friendly. I am satisf Miller Ford provides great service always. Their service is appropriate. Their staff is not only professional but also kind and friendly. I am satisfied every time I visit there. More
by koichi
Employees Worked With
Abby helped me today. She is great.
August 13, 2024
Larry H Miller helped us so much over last couple of days with my daughters car issue and Scott and the technician came to our rescue after her car was stranded at the dealership on Saturday during a move in with my daughters car issue and Scott and the technician came to our rescue after her car was stranded at the dealership on Saturday during a move in for college from California. Thank you very much team! More
by Ronald.d.anderson
Employees Worked With
Dave Harney
August 13, 2024
Was by on Saturday and made an appointment… Annabelle was so friendly and professional… When the oil change was completed. I had a few questions for her… She was very knowledgeable in the products and servic so friendly and professional… When the oil change was completed. I had a few questions for her… She was very knowledgeable in the products and service. More
by johnmccauley35
Employees Worked With
Annabelle
August 13, 2024
Joshua was so nice! I will definitely be using Larry H Miller for all my truck needs! What a difference! Definitely worth the drive! Everyone was so nice! Thank you so m I will definitely be using Larry H Miller for all my truck needs! What a difference! Definitely worth the drive! Everyone was so nice! Thank you so much More
by Peggy3860
Employees Worked With
Joshua
