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Larry H. Miller Ford Mesa

Mesa, AZ

4.6
1,643 Reviews

460 E Auto Center Dr.

Mesa, AZ

85204

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Showing 1,643 reviews

April 19, 2024

My Mercedes is amazing, price perfect, no call back for contract & maintenance/waiting sucked. K More

by kfirestone22
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Bracamonte
May 04, 2024 -

Larry H. Miller Ford Mesa responded

Hello there, I'm glad to hear that you're enjoying your Mercedes; however, I apologize for any inconvenience caused by the lack of follow-up regarding your contract and maintenance wait time. Your feedback is valuable to us, and we'll take steps to improve our communication and service efficiency. If there are any outstanding issues you'd like to address, please don't hesitate to contact me directly. - Anthony Judge, General Manager, 480.530.9510

April 19, 2024

They were very helpful specially Omar. He did a good job in the paperwork and how I find the vehicle and to finish the work. Also, the finance Sam he did good job too. More

by Khalil Ahmad
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omer hossiny
April 19, 2024

Always pleased with my experiences whenever I bring my car in. Special thanks to Katlynn this time. More

by rsovsak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlynn Artz
April 18, 2024

Service was completed and car drives better. Plus I got a car wash too! Will continue to come back. More

by Jklmom3susan mccauley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Solee
April 18, 2024

Excellent service provided to diagnose front end problems which turned out to be a bad right ball joint and bad upper control arm bushings. Other dealers could not identify these issues. LHM fixed the noted More

by byronhadley1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Famoso
April 18, 2024

Easy check in for service. Text messaging seemed to not useful for actual communication. They wash my wife's Lexus when serviced, Ford could emulate that. More

by tomplewis2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlynn Artz
April 17, 2024

Took my truck in for an oil change. Guy said it would be 1 1/2 hours. I said fine, went to lunch, came back. Asked about my truck. He completely FORGOT about me. Said it would be anothe More

by tomhegna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t see his pic
May 04, 2024 -

Larry H. Miller Ford Mesa responded

Tom. I appreciate you taking the time to leave your feedback. We are sorry to hear that you had to wait longer than anticipated and that our communication fell short of your expectations. We are committed to providing exceptional service to all customers and would like to make things right. If we have not connected by the time you find this response, please contact me directly. I look forward to resolving this together.- Anthony Judge, General Manager, 480.530.9510

April 16, 2024

Quick, easy, easy, with friendly service. They even gave me a ride to work during my service, and then delivered my vehicle to me once it was ready. More

by I don’t want a screen name
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valencia
April 16, 2024

Vehicle was in service department for over two weeks. Many incidents, parts needed to be ordered, service writer in training, tech out sick, then Too busy to work on my vehicle. Service writer too busy t More

by White
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fernando Pacheco
May 04, 2024 -

Larry H. Miller Ford Mesa responded

I appreciate you taking the time to leave your feedback. We are sorry to hear that you had to wait longer than anticipated and that our communication fell short of your expectations. We are committed to providing exceptional service to all customers and would like to make things right. If we have not connected by the time you find this response, please contact me directly. I look forward to resolving this together. - Anthony Judge, General Manager, 480.530.9510

April 16, 2024

Scheduled an appointment for 8:00am, our service advisor kept us posted of the repair. Was told of cost, which from my research was fair. After approval of repairs, repair was completed. Total time was a More

by Rick a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Frier
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