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Larry H. Miller Honda Boise
Boise, ID
349 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 349 reviews
August 13, 2016
Excellent as always Service staff was great, from my arrival until departure. Jorge is always informative about vehicle condition and service needs and is responsive to Service staff was great, from my arrival until departure. Jorge is always informative about vehicle condition and service needs and is responsive to concerns I have about the car. Service is always accomplished quickly and I receive a full report on what was done and the car's condition. More
by DougT
Employees Worked With
Jorge Solis
Helpful August 01, 2016
okay place decent service and prices, i didnt buy new. their used inventory seemed adequate. I would recomend them for new car purchases, used i am not sure decent service and prices, i didnt buy new. their used inventory seemed adequate. I would recomend them for new car purchases, used i am not sure More
by Brent Heinrich
Employees Worked With
Chad Bravender
July 28, 2016
New Car Purchase My trip to Larry H Miller Honda Boise was efficient and I left satisfied with my purchase and the way the whole process played out. My trip to Larry H Miller Honda Boise was efficient and I left satisfied with my purchase and the way the whole process played out. More
by HWright
Employees Worked With
Gogi, Brian Ogilvie
July 24, 2016
Realy good My experience in buying a new car, was very good. Very happy about the whole deal. Ron was more than expected.in his patience, very pleased. My experience in buying a new car, was very good. Very happy about the whole deal. Ron was more than expected.in his patience, very pleased. More
by Cliff
Employees Worked With
Ron Tomek
July 21, 2016
VERY POOR CUSTOMER SERVICE AFTER THE CHECK WAS CASHED!!! THE CUSTOMER SERVICE AT THIS DEALERSHIP IS TERRIBLE...DO NOT EXPECT ANYTHING BUT VOICEMAILS AND CALLS NOT RETURNED!! THEN ADD IN HATEFUL RUDENESS!! THE CUSTOMER SERVICE AT THIS DEALERSHIP IS TERRIBLE...DO NOT EXPECT ANYTHING BUT VOICEMAILS AND CALLS NOT RETURNED!! THEN ADD IN HATEFUL RUDENESS!! The actual transaction of purchasing the car was smooze and easy...Of course!!!! Though an offer of a bottle of water or beverage while we waited for finance would have been nice. My 80 year old father bought a pre-certified 2 yr old Odyssey only to take it back 2 weeks later for bad rotors...But a call to the salesman Ron (at my dad's request) was a returned messaged (hours later) from an abrupt and clearly annoyed and rude salesman, apparently for bothering him, only to tell us to call the service department. Well, that took three phones calls and three messages to get ANYONE to return our call to schedule service. Was told that the two service receptionsists and the manager were too busy that day to get back to us or actually answer the phone. When he finally was able to get his car in to be checked, they made him wait over 4 hours in the service waiting area to fix the vehicle. Yet the expensive warranty he purchased states that a loaner car is part of their service agreement. No loaner car was offered to him and he lives out in caldwell, a 35 minute drive from the dealership! Then when we did not recieve the title in the mail...we called to talk to Brian in the finance dept. He was not available and it took three days and another phone call from us, only to be told by the receptionists that Brian was in and out all week in meetings and that is why he did not return our call. I asked to talk to ANYONE...she put me through to Justin...I got his voicemail. I called back and asked for ANYONE standing areound her, who can talk with me live, then and now! When I told her why I was calling she put me through to Shirley in title....Another voicemail. By this time I am frustrated and my voice is clearly so. When Shirley called me back, I immediately apologized for my frustration...but she clearly took it too personally!! She was abrupt, rude and condescending...telling me that Brian would not have returned my call for privacy purposes. What? So a courtesy call to tell me that he could not just talk to me, but needed to talk to my dad too, was too much to ask for?! Then for Shirley to not accept a customers apology for their frustrated behavior and in turn become rude and downright snippy is not acceptable!! CUSTOMER SERVICE IS ABSOLUTELY HORRIBLE AT THIS DEALERSHIP!!! THEY LOST OUR BUSINESS!! WE WILL NOT RECOMMEND THIS DEALERSHIP TO ANY OF OUR FRIENDS OR FAMILY!!! More
by Karpauskas4
Employees Worked With
Ron Tomek, Brian Ogilvie
July 05, 2016
The very best service possible! Getting the recall letter on our car was a very scary thing as we were basically being told NOT to drive our car until the airbag had been replaced. Getting the recall letter on our car was a very scary thing as we were basically being told NOT to drive our car until the airbag had been replaced. As soon as we called Larry Miller Honda, which is where we purchased the car, we were made to feel at ease and were given what we considered to be above the service we expected. It is wonderful, when dealing with a large corporation, to be made to feel as though you are their only customer and they are going to go overboard to make you happy. That is how we feel about Larry Miller Honda and we cannot say enough about the service person we dealt with through the entire process. Jose Escutia is the most friendly, personable and helpful individual and we cannot imagine dealing with anyone better. The Larry Miller organization is lucky to have him as an employee because any company would want someone like him to represent them. More
by Mamafish
Employees Worked With
JOSE ESCUTIA
July 01, 2016
Very nice This was the first time I have been to the new facility. I was very impressed with the layout and cleanliness of the garage and waiting rooms. Leann This was the first time I have been to the new facility. I was very impressed with the layout and cleanliness of the garage and waiting rooms. Leanne was very friendly, efficient and courteous. She escorted me to the waiting room and showed me around. Barely had time to have coffee, eat popcorn, and make a phone call and my car was done. This type of service is what keeps bringing me back. This is my 5th Honda. More
by Jewels
Employees Worked With
Leann Naff
June 30, 2016
Got me a hard to find Vehicle! We came to Sean looking for a very specific model and color of a Honda Pilot. Sean was able to track down the right vehicle, took our trade in, and ga We came to Sean looking for a very specific model and color of a Honda Pilot. Sean was able to track down the right vehicle, took our trade in, and gave us a nice quality loaner car until a new one arrived. Sean and his team were able to accommodate all our needs! More
by Cary Bartich
Employees Worked With
Sean Roland
June 27, 2016
Consistent Excellent Service! I'm a Happy Honda CR-V owner. Bought mine from Larry H. Miller Boise dealership one year ago and can honestly say I have had the most excellent servic I'm a Happy Honda CR-V owner. Bought mine from Larry H. Miller Boise dealership one year ago and can honestly say I have had the most excellent service from the day of the purchase right through all the oil changes and servicing of the vehicle. No issues or delay...they deliver what they promise everytime! Excellent ! More
by Tina H
Employees Worked With
Kent Krueger, service dept, Chad Bravender
June 24, 2016
Do yourself a favor, drive to Nampa Possibly the most poorly managed car dealership in the treasure Valley. They will make promises and not follow through and then lie to your face. I'm Possibly the most poorly managed car dealership in the treasure Valley. They will make promises and not follow through and then lie to your face. I'm not sure how they actually stay solvent with the extreme poor customer service they provide. The "team" should head over to Nampa to see how a car dealership can be operated without infuriating the customer. They promised the right of first refusal on a new vehicle based on a 500 dollar deposit and then didn't bother to follow-up with any information related to the planned transaction for the next 7 weeks. Richard proceeded to lie about leaving a message on my phone. Complete amateur move by someone with zero integrity. Then it went from bad to worse when the alleged manager on duty attempted to refuse to provide a refund. Eventually restitution was made after I argued with them but the fact remains the employees at this dealership can't be trusted and don't understand the basic concepts of customer service. Apparently they believe the cost of entering the building is 500 dollars so they can proceed to lie to your face. They also planned to try to extort 3000 dollars over MSRP if the transaction had occurred. Horrible business execution with no regard for the customer is how I would describe my Overall experience. Shame on you Larry Miller Honda More
by No name
Employees Worked With
Richard and whoever the amateur and completely incompetent manager that was working that day
