Larry H. Miller Honda Murray

Efficient set up for an appointment quickly. The great oil change service was only a wait of 40 minutes. Excellent location and will go there again. oil change service was only a wait of 40 minutes. Excellent location and will go there again. More

TRUSTED SERVICE Kanoe takes good care of me and my cars. The most important factor is TRUST! If I can't trust this dealership, then I have nothing. I trust Kanoe. Kanoe takes good care of me and my cars. The most important factor is TRUST! If I can't trust this dealership, then I have nothing. I trust Kanoe. More

Jackson is always very efficient and friendly. Gets you in and out as quickly as possible. He's not pushy and is thorough with explaining what needs to be done. in and out as quickly as possible. He's not pushy and is thorough with explaining what needs to be done. More

Best writer. She always makes me feel like family. My Honda is well taken care of. She is very attentive, caring, friendly. Glad to have her, Thank you Honda is well taken care of. She is very attentive, caring, friendly. Glad to have her, Thank you More

The sales rep Makram & lending manage Danny brown were fabulous to work with. It was pressure free and they were there to just show me vehicles with no high pressure sale techniques. When we found the fabulous to work with. It was pressure free and they were there to just show me vehicles with no high pressure sale techniques. When we found the vehicle and started to work with danny he was patient and happy to run different scenarios with us on different loan amounts, down payment, co borrowers if it helped or hindered. He found discounts for our loan we qualified for. No baot and switch. No hidden fees. Straight forward. It did not feel like your typical car purchase. More

Purchased a new Honda Civic Pat was very helpful and provided excellent information and customer service as I shopped for a new Honda Civic. I was pleased with my experience, th Pat was very helpful and provided excellent information and customer service as I shopped for a new Honda Civic. I was pleased with my experience, the service, and my purchase! More

New brakes? and oil change Made appt the day before. Arrived at the dealer and they were ready for me. Mack took care of all the paperwork. A short time later he called with Made appt the day before. Arrived at the dealer and they were ready for me. Mack took care of all the paperwork. A short time later he called with the diagnosis on the brakes and made a good recommendation. Picked up the car and all worked as expected. I had a good experience on this visit. More

I have become acquainted with several of the service employees and everyone of them were knowledgeable and treated me kind. I especially like working with Kenny because he is funny and friendly and alwa employees and everyone of them were knowledgeable and treated me kind. I especially like working with Kenny because he is funny and friendly and always seemed happy to see me. More

Over ten years of Great Car Service from Kenny at Honda. I was having trouble with ABS sensors and Kenny once again helped me with great service even after the light went on twice. Thanks Kenny. I'll be back I was having trouble with ABS sensors and Kenny once again helped me with great service even after the light went on twice. Thanks Kenny. I'll be back. More

Horrible Customer Service I am sorely disappointed in how I was treated and the service I received at Larry H. Miller Honda Murray. I have never had a good experience there and I am sorely disappointed in how I was treated and the service I received at Larry H. Miller Honda Murray. I have never had a good experience there and I will never return. I took my car in to get an oil change, tire rotation and to have the fluids topped off before I arrived at 7:05 a.m. and was checked in at 7:09 a.m., I checked my clock because I needed to make sure I'd get to work on time. I had previously purchased one of the 3 oil change packages, and had one left to use. However, I have a different vehicle now, which shouldn't be a big deal. I explained this to the service writer, Mack, and he told me that the 'expiration date' for being able to transfer the package to a different vehicle had passed. WHAT?!! I paid for it, therefore I should be able to use it, regardless of which vehicle I use it on. I'm sure I'm not the only one who has access to more than one vehicle. Then he told me the car would be done within an hour and 10 minutes, 8:20. Perfect, I could make it to work on time. At 8:20 I went and asked if it was almost done. He told me he'd go check. Eventually he came back and told me that they had thought they had the power steering fluid in stock, but didn't, so they had to send someone to another dealership to grab some. He told me that it should be done in the next few minutes. At 9:05 I went back up to the service writer after calling my job and explaining the snafu, and told him I needed my car and it shouldn't have taken this long. He said he'd go check on it. 10 minutes later he drove up in my car, checked me out and I walked out to the service drive only to find my car was soaking wet and had leaves and dirt all over the trunk. NOT how I had taken my car in. I asked to speak with the manager, showed him my car, explained the situation and all he did was say sorry, it shouldn't have taken 2 hours for a simple oil change and tire rotation and helped wipe the leaves and dirt off my trunk and then walked away. Why on Earth would they have stopped an hosed my car off when they knew I was in such a hurry? Once I got in my car I saw that they hadn't even put the cover back on the fuse box, and on top of that, my car now shakes. Horrible experience, horrible customer service. I will never return there. I was completely polite and treated them with respect and I was treated like garbage. More