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Larry H. Miller Hyundai Peoria - Service Center

Peoria, AZ

4.7
1,435 Reviews

1,435 Reviews of Larry H. Miller Hyundai Peoria - Service Center

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September 15, 2023

No loaner cars for warranty work! How can Larry Miller expect me to drive a car that overheats every day?? I have no car for a MONTH because that’s how long it takes to fix somethin More

by Hyundai is a joke
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin
Sep 15, 2023 -

Larry H. Miller Hyundai Peoria responded

Good afternoon Mark, Thank you for sharing your feedback with us. We're truly sorry about the inconvenience regarding the unavailability of a loaner car during your warranty work. Your safety is our top priority, and we understand your concerns. We're actively working to improve our loaner car available to ensure that our customers have more convenient experience in situations during this time and will do our best to expedite the process of obtaining the required part for your car. Your satisfaction is important to us, and we'll continue to strive for better service in the future. Sincerely, Robert Smith Customer Relations Manager Larry H. Miller Hyundai Genesis Peoria 623.815.4581 Read Less

Sep 15, 2023 -

Hyundai is a joke responded

Actions speak louder than canned responses. Larry Miller has AN ENTIRE LOT OF CARS that they could use as loaner cars. But because Hyundai management says that costs $ so you are S.O.L. and drive an unsafe car for a month. I’ve have purchased 4 Hyundais over the years but this will be the last. This is no way to treat a customer or how to handle warranty issues

Sep 15, 2023 -

Larry H. Miller Hyundai Peoria responded

We dropped the ball here. Clearly there was a better way of handling the situation. I've been told you have your car back, is that correct? If you do not please call me directly at 623.815.4581, Robert Smith, Customer Relations Manager.

Sep 15, 2023 -

Hyundai is a joke responded

I have my unfixed car waiting for my appointment. On September 1st the dealership determined that the part was indeed covered under warranty and that they would order the part. No word back from the dealership so I call them today and was told that the part actually came in awhile ago and sorry for no one calling to let me know. So when can they fix my car? Not until the end of the month! I’m driving my car that is overheating every day because Larry Miller refuses to give me a loaner car while I wait a couple more weeks?

Sep 15, 2023 -

Larry H. Miller Hyundai Peoria responded

Please give me a call. 623.815.4581

Sep 15, 2023 -

Hyundai is a joke responded

Just called you Robert Smith

September 14, 2023

It was ok. The wait was long even with an appointment but they had snacks and drinks. The chairs weren’t that comfortable but at least there was a place to sit. More

by dydee5382
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Castleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2023 -

Larry H. Miller Hyundai Peoria responded

Hello, it is the goal of our staff to make every visit worthy of a five-star rating. We are sorry to see that your experience fell short of our standard. I would appreciate the opportunity to address your questions and concerns directly. Please feel free to contact me directly at 623.815.4581. Sincerely, Robert Smith Customer Relations Manager Larry H. Miller Hyundai Genesis Peoria 623.815.4581

September 14, 2023

Melissa is phenomenal. Goes out of her way. I trust here completely with her advice More

by Katie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2023 -

Larry H. Miller Hyundai Peoria responded

Thank you for the kind words and for choosing our dealership for your automotive needs! We're thrilled to hear that our team was able to provide you with the level of service that you expect and deserve. We appreciate your business and hope to see you again soon!

September 14, 2023

Dustin (my service advisor) was professional, courteous and pleasant. A rare find in customer service these days. I purchased my vehicle from this dealership and have had all of my routine maintenance pe More

by rvstr49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Yinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Diaz
Sep 17, 2023 -

Larry H. Miller Hyundai Peoria responded

Thank you for choosing our dealership for your automotive needs and for leaving us your feedback. We're pleased to hear that our team was able to provide you with the assistance you needed and we look forward to serving you again in the future.

September 12, 2023

Dustin was great. They have been unable to fix the problem Second dealer that has tried to fix the issue More

by mjm02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Yinger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2023 -

Larry H. Miller Hyundai Peoria responded

Good morning Mjm02, We thank you for taking the time to give us your feedback. I'm sorry to see we were not able to earn that 5 stars at this time, however, I can assure you that we will meet your expectations in the future. If I can be of assistance, please feel free to contact me directly anytime at 62.815.4581. We thank you for being our family. Sincerely, Robert Smith Customer Relations Manager Larry H. Miller Hyundai Genesis Peoria 623.815.4581

September 09, 2023

Needed a new battery in our 2022 Palisade due to the excees heat this summer. Desiree got our car in the same day!!! Dustin was our service advisor and was a true professional 👏. I will be using th More

by Craig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Yinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Desiree
Jul 03, 2024 -

Larry H. Miller Hyundai Peoria responded

Greetings, Thank you for taking the time to provide your valuable feedback about your experience at LARRY H. MILLER OF PEORIA. If you have any further needs, please call me at 623-815-4581 or email me at VGIBBONI@ASBURYAUTO.COM Thank you, Victoria Gibboni Customer Relations Manager 623-815-4581 vgibboni@asburyauto.com Larry H. Miller Hyundai/Genesis Peoria www.larrymillerhyundai.com www.larrymillergenesis.com 8425 W. Bell Rd. Peoria, AZ 85382

Jul 08, 2024 -

Larry H. Miller Hyundai Peoria responded

Greetings,Thank you for taking the time to provide your valuable feedback about your experience at LARRY H. MILLER OF PEORIA.If you have any further needs, please call me at 623-815-4581 or email me at VGIBBONI@ASBURYAUTO.COMThank you,Victoria GibboniCustomer Relations Manager623-815-4581vgibboni@asburyauto.comLarry H. Miller Hyundai/Genesis Peoriawww.larrymillerhyundai.comwww.larrymillergenesis.com8425 W. Bell Rd.Peoria, AZ 85382

September 09, 2023

Since moving from Washington state I have taken my car to Larry Miller...The service at the service dept. has always been good...I either wait there or have a friend drop me off...the work is done in timely More

by jillybean01weiss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Castleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2024 -

Larry H. Miller Hyundai Peoria responded

Greetings, Thank you for taking the time to provide your valuable feedback about your experience at LARRY H. MILLER OF PEORIA. If you have any further needs, please call me at 623-815-4581 or email me at VGIBBONI@ASBURYAUTO.COM Thank you, Victoria Gibboni Customer Relations Manager 623-815-4581 vgibboni@asburyauto.com Larry H. Miller Hyundai/Genesis Peoria www.larrymillerhyundai.com www.larrymillergenesis.com 8425 W. Bell Rd. Peoria, AZ 85382

September 08, 2023

I had an appointment at 7 A. M. for recall work to be done on my Palisade. My service agent is Ashleigh Ray, as usual. It turned out that it enough miles on it to justify an oil More

by Harry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashleigh Ray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2024 -

Larry H. Miller Hyundai Peoria responded

Greetings, Thank you for taking the time to provide your valuable feedback about your experience at LARRY H. MILLER OF PEORIA. If you have any further needs, please call me at 623-815-4581 or email me at VGIBBONI@ASBURYAUTO.COM Thank you, Victoria Gibboni Customer Relations Manager 623-815-4581 vgibboni@asburyauto.com Larry H. Miller Hyundai/Genesis Peoria www.larrymillerhyundai.com www.larrymillergenesis.com 8425 W. Bell Rd. Peoria, AZ 85382

September 07, 2023

Ashleigh kept me informed at every step and arranged a Lyft ride very quickly at the start and end of the process. A hassle free car servicing is about as good as it gets. More

by Mike
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashleigh Ray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2024 -

Larry H. Miller Hyundai Peoria responded

Greetings, Thank you for taking the time to provide your valuable feedback about your experience at LARRY H. MILLER OF PEORIA. If you have any further needs, please call me at 623-815-4581 or email me at VGIBBONI@ASBURYAUTO.COM Thank you, Victoria Gibboni Customer Relations Manager 623-815-4581 vgibboni@asburyauto.com Larry H. Miller Hyundai/Genesis Peoria www.larrymillerhyundai.com www.larrymillergenesis.com 8425 W. Bell Rd. Peoria, AZ 85382

Jul 08, 2024 -

Larry H. Miller Hyundai Peoria responded

Greetings,Thank you for taking the time to provide your valuable feedback about your experience at LARRY H. MILLER OF PEORIA.If you have any further needs, please call me at 623-815-4581 or email me at VGIBBONI@ASBURYAUTO.COMThank you,Victoria GibboniCustomer Relations Manager623-815-4581vgibboni@asburyauto.comLarry H. Miller Hyundai/Genesis Peoriawww.larrymillerhyundai.comwww.larrymillergenesis.com8425 W. Bell Rd.Peoria, AZ 85382

September 06, 2023

Kevin was my Service Rep and went out of his way to show me how to get to certain computerized screens on my car, as well as some other things I had questions about. I really appreciate his knowledge and ex More

by Mkcaballe
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2023 -

Larry H. Miller Hyundai Peoria responded

Your positive feedback means a lot to us. Our team strives to create a personalized and satisfactory experience for each customer, and it's great to hear that we were able to do that for you. We hope to see you back soon for all your automotive needs.

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