Mark Castleman

Beware of the service department at Larry H. Miller Hyundai Peoria.They performed a routine oil change on my 2022 Elantra Blue Hybrid and installed the incorrect oil viscosity weight, directly v Miller Hyundai Peoria.They performed a routine oil change on my 2022 Elantra Blue Hybrid and installed the incorrect oil viscosity weight, directly violating Hyundai manufacturer specifications and endangering my engine powertrain warranty. To make matters worse, I drove my vehicle through a grueling 140-mile mountain commute from Phoenix to Flagstaff with the wrong fluid running through the engine. When I discovered the written error on my invoice and called for a remote resolution, the frontline staff—specifically Melissa and Mark—explicitly misrepresented themselves as "Service Managers" to manipulate me. Under these fraudulent titles, they actively gaslit me, claiming that oil weight didn't matter and lying that Hyundai corporate allows them to use whatever fluid weight they want.It was not until I filed a formal investigation ticket with Hyundai Motor America Corporate Headquarters and Asbury Automotive Group that management panicked and tried to retract their statements via voicemail and text.I was left stranded, lost over 20+ hours of personal and business time, and had to pay out-of-pocket at a certified facility in Flagstaff to perform a full engine flush and corrective refill to make my car safe to drive. As a corporate risk mitigation professional, I am ensuring my corporate case file with Hyundai Headquarters remains open.Avoid this facility at all costs. Their staff lacks basic technical competence, demonstrates zero integrity, and uses deceptive practices to cover up severe service liabilities. More

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Pure garbage maintenance. Very unqualified technicians. Provides the cheapest corner cutting alternatives. Worse maintenance I have ever experienced . Very unqualified technicians. Provides the cheapest corner cutting alternatives. Worse maintenance I have ever experienced . More

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We had a great experience with Theresa and everyone in the sales and service departments. the sales and service departments. More

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Service Dept was On time for my scheduled appt Very cordial and helpful Replaced my brake light …. Very kind cordial and helpful Replaced my brake light …. Very kind More

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My car was being serviced for a part that had no ETA and Mark was very on point with honest answers the 100x’s I called him… haha I didn’t call that much. Service was great Mark was very on point with honest answers the 100x’s I called him… haha I didn’t call that much. Service was great More

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They all are great people. Pleasant & polite.will answer your questions about what they did to your car. Pleasant & polite.will answer your questions about what they did to your car. More

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Their service department is wonderful. They finish your auto work in a very timely manner and with kindness. I highly recommend!!!! They finish your auto work in a very timely manner and with kindness. I highly recommend!!!! More

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My second Hyundai kona. Larry Miller is outstanding with the purchase and the service. They care, and work as a orchestrated team. Larry Miller is outstanding with the purchase and the service. They care, and work as a orchestrated team. More

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Brought my car in for maintenance Mark Castleman is amazing. He communicates well with anything that needs to be taken care of. Let me know when the car is done and always is there if I have any questi amazing. He communicates well with anything that needs to be taken care of. Let me know when the car is done and always is there if I have any questions! I always bring my car back to the service department and to Mark Castleman. More

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Never disappoints! Only dealership we'll ever use. We love our Hyundai Santa Fe and we love Larry Miller! Only dealership we'll ever use. We love our Hyundai Santa Fe and we love Larry Miller! More

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