Larry H. Miller Hyundai Peoria - Service Center

Service writer was great! Ashlee I think. I told her my phone went right to voicemail on Fridays so when my car was ready, she just sent me a text instead which was perfect Ashlee I think. I told her my phone went right to voicemail on Fridays so when my car was ready, she just sent me a text instead which was perfect. It was there to get a software update, and they were able to fit me in for an oil change as well. More

When I arrive there I had to wait 10 minutes in the service line, that wasn't the problem. After 10 minutes of waiting, another car pulled up behind me. Service went out and help the woman that was beh service line, that wasn't the problem. After 10 minutes of waiting, another car pulled up behind me. Service went out and help the woman that was behind me first. The reason why that was a problem, she was a Caucasian, and I am black. I did express my dismay to the service advisor, and the lady who said she is the service manager(Ashleigh Ray). More

I had a wonderful experience. There was not a long wait. Mark Castleman is the greatest. I always feel that he has my best interest in mind for services. There was not a long wait. Mark Castleman is the greatest. I always feel that he has my best interest in mind for services. More

Efficient service, busy service dept. Waited about 90 mins from time of appt until service was completed. Waited about 90 mins from time of appt until service was completed. More

Although they are a busy dealership I have always found all the employers to be friendly and helpful. My service advisor Melissa Sutton is definitely a 5 star experience!! all the employers to be friendly and helpful. My service advisor Melissa Sutton is definitely a 5 star experience!! More

As always the knowledge of the staff is gratifying. Reason why I keep coming back Reason why I keep coming back More

Bill was much higher since being bought out. Still great service from start to finish Still great service from start to finish More

I was told that for a routine oil change and 2 recalls, they would need my Santa Fe for a day. Nearing the end of the first day, I phoned to ask what was the status. Twice I had to leave messages, but my a they would need my Santa Fe for a day. Nearing the end of the first day, I phoned to ask what was the status. Twice I had to leave messages, but my advisor finally answered on the third call. She said one of the recall repairs was more complicated than they expected and they'd need to keep my car for another day. There was no offer of loaner car or free rental car. The following day I called again a few times in the afternoon and had to leave messages. My advisor was not reaching out to me for updates or any explanation as to what was going on. Frustrated and without transportation, I phoned the Service Manager, Mike. He apologized for the lack of communication and said they'd still need my car for another day. When I asked for a loaner to be delivered, Mike said they just don't have anything to offer me. I truly felt that there was something shady they weren't saying or that they broke something and needed to wait for parts to replace it. Why not tell me the whole story instead of keeping me in the dark!! On the third day I waited until noon to have to phone them again because of no communication and remaining without transportation. Finally I was told that service was completed and the car was ready. Luckily, I got someone to volunteer to drive me over to pick it up. However, my service advisor was "unavailable" and a different advisor handed me the paperwork to sign. That advisor couldn't offer any explanation as to what was the cause for lengthy delay and what was going on for 2-1/1 days that nobody was communicating to me -- or why no courtesy car or free rental car was offered at all. Not exactly happy! More

This was my cars first sevice and the experience exceeded my expectations. When I arrived there were lines on the service drive. I parked my car and walked up to the service desk, Kevin was busy with a clien my expectations. When I arrived there were lines on the service drive. I parked my car and walked up to the service desk, Kevin was busy with a client, I made contact with one of the service advisors in the office and the sent me to Kevin. He greeted me and took the information, contacted a driver to take me home and they arrived within minutes. my car was ready within 2.5 hours and a driver was sent to pick me up. Everyone was friendly, my car was nice and clean. Even though Kevin was very busy he stayed calm and friendly....outside in the heat. This is the second time I have been to the dealership and the staff has treated me with great service. More

They didn’t wash the bugs off my car before applying Century coating. Their extra attention to detail is not what it was prior to Covid. Century coating. Their extra attention to detail is not what it was prior to Covid. More