Larry H. Miller Hyundai Peoria - Service Center

Great initial contact and customer service all the way to completion and beyond service. Thank you. completion and beyond service. Thank you. More

As always, fantastic service. In fact, the LMH Service Department is a primary reason why I'm on my third Larry Miller vehicle. There's practically zero wait to check in, and the In fact, the LMH Service Department is a primary reason why I'm on my third Larry Miller vehicle. There's practically zero wait to check in, and the notification system they have, to give you status updates or to reach out when something unexpected is found, is just great. I know exactly what to expect, and what's going on, at all times. The quality of everyone, from the Service Advisors to the technicians themselves is just top notch. I've NEVER had an issue with anything and I've always felt I had the proper information at hand. Just a great, great experience all around. More

Kevin was great getting my car in for a recent recall. Washed my Palisade and was on the road in 45 minutes. Great service Washed my Palisade and was on the road in 45 minutes. Great service More

I had to leave my car for 48 hours just for a diagnostic check, with no transportation options. I did not hear from them until about 45 minutes from the full 48 hours. The service writer and technician coul check, with no transportation options. I did not hear from them until about 45 minutes from the full 48 hours. The service writer and technician could not duplicate the issue. I ran down right away and had the Service writer ride with me and we heard it then. We thought we got to the bottom of the issue but it is still there. Everyone was nice and helpful but I still have the issue I dropped the car for, that's the reason for 4 stars. More

Excellent customer service and easy to work with. Always a pleasure to do business with Mark and Chan. Always a pleasure to do business with Mark and Chan. More

Mark is RUDE, ARROGANT, AND UNHELPFUL! I specifically requested him on the app while scheduling a break check appointment because my husband Chris has used and recommended Mark for years. I specifically requested him on the app while scheduling a break check appointment because my husband Chris has used and recommended Mark for years. We have spent hundreds of thousands of dollars at this dealership...and when Mark is working with Chris, he is professional, friendly, efficient, and polite. I've been at the dealership with both of them several times. However, when I, a female he does not recognize, comes in by herself, Mark was dismissive, unhelpful, rude, and condescending. When I walked up to him and asked if his name was Mark, he said "Yes. Are you ready to leave your car until Monday?" I said no, and he replied, "so, reschedule." I told him I drove 30 miles to the dealership (specifically recommended to work with him) only to reschedule. Mark told me I should have known to call and not use the app to schedule a service (and selected the option to wait for my vehicle). Mark said "you need rotors and I can't do that today" without asking a single question about my car or offering options for transportation. He said the next appointment was 12 days away. I called the service department from the Hyundai parking lot and spoke to an incredibly nice man who kindly booked me an appointment 5 days from now. It appears that coming in with my husband is the only way to receive respectful, polite, or professional customer service from Mark. This was by far the most unpleasant experience I've had at a typically top-notch dealership. I will ABSOLUTELY NEVER have my car serviced here alone or book another appointment with Mark. More

Service was in and out on the tmie stated, and the people were very plesant were very plesant More

Great service from Melissa through the whole process for a 15K service. Thank you very much. a 15K service. Thank you very much. More

Made the appointment, got items fixed as requested, good overall experience. They are my go to dealership. overall experience. They are my go to dealership. More

The Service Center team was very patient and professional in their service! They were excellent! in their service! They were excellent! More