Larry H. Miller Hyundai Peoria - Service Center

I just came from Larry Miller Hyundai Peoria to have a power lumbar bolster switch replaced. I had my car serviced there in early July and had two issues that needed fixing, one of them being the seat. Th power lumbar bolster switch replaced. I had my car serviced there in early July and had two issues that needed fixing, one of them being the seat. They said they had to order the part and they would contact me. They never did contact me. I called to be told that the part had been there.”for awhile.” I dropped the car off today and waited and they told me it would take about two hours. After three hours with no update I went and spoke with Mark. He then proceeded to tell me that “they ordered the wrong part and they were off by two numbers.” He then proceeded to tell me that they would have to order the part again. I don’t even trust that they could do it correctly at this dealership. I will tell you about the other item that I needed fixing at the previous appointment was voice recognition. This was the fourth dealership(!!!) I have taken it to to be looked at. Every single dealership said they fixed it but when I try it out, or anyone else does, it STILL doesn’t work. I called BlueLink services because I was recommended to. They told me I needed to buy a thumb drive and install an update which would take about an hour. I did all of that and it still doesn’t work. Later today I have another appointment at a fifth dealership, which is thankfully closer to my house. This appointment was made by Hyundai corporate so I’m curious to see how it works out. I have referred possibly 18 to 19 people to Larry Miller to buy cars and the experience was fantastic. 25 cars have been sold over the last 5 to 6 years. I can no longer in good faith, refer people to the dealership if they can’t get their car serviced, I can’t begin to tell you how disappointed I am because I love working with Marisa B in sales. Shame on Hyundai service and their lack of attention to detail, customer service, and honesty. More

Excellent job, on time at appointment and car ready earlier than told. Would recommend 15 words earlier than told. Would recommend 15 words More

The Larry Miller Hyundai team treated me with care and were very helpful. They were a great help getting my car back fast were very helpful. They were a great help getting my car back fast More

Waiting area bright, clean and comfortable. Restrooms spotless. Service staff friendly and professional. Service efficient and completed within promised time. Restrooms spotless. Service staff friendly and professional. Service efficient and completed within promised time. More

Very pleased they were able to get me in same day when I had unexpected car issues. They got me fixed up and on my way. Great experience. had unexpected car issues. They got me fixed up and on my way. Great experience. More

Kevin, one of the service writers and Amanda, in the service office were exceptional! I can’t thank them enough and LHM Peoria for going above and beyond for help with a dead battery (and the mechanic w service office were exceptional! I can’t thank them enough and LHM Peoria for going above and beyond for help with a dead battery (and the mechanic who performed the work but I failed to get his name)! They changed my perspective about this dealer and its professionalism by providing an extraordinary customer experience. Thank you! Thank you! Thank you! More

The gentleman who checked me in was helpful , courteous and kind. I appreciated the Lyft ride home. and kind. I appreciated the Lyft ride home. More

They have decently friendly service with effective communication. Very clean and up to date as far as appearances. communication. Very clean and up to date as far as appearances. More

Everything went as smooth as silk and the person I worked with was very efficient. with was very efficient. More