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Larry H. Miller Hyundai Peoria - Service Center

Peoria, AZ

4.7
1,435 Reviews
Call Service Center (480) 865-3988

1,435 Reviews of Larry H. Miller Hyundai Peoria - Service Center

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December 02, 2021

Despite their service center being so busy, their team is courteous and quick with their service. I appreciate the details provided after the service to ensure that my vehicle stays top notch for the life o More

by Joechip21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Yinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2021 -

Larry H. Miller Hyundai Peoria responded

Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Rick Trinkl, General Manager

December 01, 2021

Great personality easy to talk to and work with certainly let me know what was happening with my vehicle More

by Onrasp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dirk Dunham
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Dec 02, 2021 -

Larry H. Miller Hyundai Peoria responded

Thank you for reaching out! We hope you’ll come back soon if there’s anything else that we can do for you.- Rick Trinkl, General Manager

November 27, 2021

Dustin took care of second oil change...he is prompt, attentive and professional..beyond and above customer service...we will be back for the 3rd and the 4th despite the distance... More

by P&M in San Tan Valley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Alves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorden Smart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Yinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Trinkl
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Nov 29, 2021 -

Larry H. Miller Hyundai Peoria responded

Hello! Thank you for making us a part of your day. Your review is much appreciated. I will make sure they get the recognition they deserve. Stop by and see us if you need anything else down the road. - Rick Trinkl, General Manager

November 25, 2021

Kevin listened to my concerns and took it upon himself to see to it that my car was taken care of. More

by JTdaBOSS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Naylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 26, 2021 -

Larry H. Miller Hyundai Peoria responded

Thanks for that positive review. Come back again soon if there’s anything else we can do for you or your vehicle! - Rick Trinkl, General Manager

November 24, 2021

The wrong address was put in for Lyft. After 30 minutes, I’m asking where’s my ride. The address was corrected & ride showed in 2 minutes. Driver told me he was across the street for last hour. RE: car. It More

by Still NOT Good!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ashleigh Ray
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Castleman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Sutton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Yinger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The only good service person you had left about 5 years ago. , Dirk Dunham, Ana Nadjalin
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May 22, 2024 -

Larry H. Miller Hyundai Peoria responded

I am so sorry to hear that you had a terrible experience with Lyft, including incorrect address information and a delayed ride. I can imagine how frustrating and disappointing that must have been. I want to assure you that we take your concerns seriously and are committed to providing a better experience. I apologize for the mistakes made by our team and the inconvenience it caused. I understand that you were expecting a better experience with our new advisor, and I'm sorry that we fell short of that expectation. I want to assure you that we are constantly working to improve our service and address any issues that may arise. Regarding your concerns about the driver's behavior, I apologize for any inconvenience or disrespect caused by the driver's statement. I will make sure to pass on your feedback to our team, and we will work to ensure that our drivers are providing the best possible service. Regarding your overall rating of your customer experience, I'm truly sorry to hear that it was zero. I want to assure you that we value your feedback and would like to make things right. We would like to offer you a complimentary ride or a discount on your next ride as a gesture of goodwill. If there's anything else we can do to improve your experience, please don't hesitate to let me know. We appreciate your feedback and will do our best to provide a better experience in the future. Thank you for bringing this to our attention. Thank you, Victoria Gibboni Customer Relations Manager 623-815-4581 vgibboni@asburyauto.com Larry H. Miller Hyundai/Genesis Peoria www.larrymillerhyundai.com www.larrymillergenesis.com 8425 W. Bell Rd. Peoria, AZ 85382

November 23, 2021

Dirk is always spot on with his service - fast friendly and always top notch! If I were to buy another Hyundai, it would be because of him!! Super helpful, informative and professional - thank you, Dirk!! More

by smills
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dirk Dunham
Report | Print
Nov 23, 2021 -

Larry H. Miller Hyundai Peoria responded

It's great to hear from you! Our team was happy to take care of you and your vehicle. We appreciate your excellent review and hope to work with you again soon. - Rick Trinkl, General Manager

November 23, 2021

Excellent service by Mellisa S. ! Very responsive and went above and beyond! Would definitely recommend Mellissa . So happy to have found her . More

by Kelley.Valerio
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Melissa Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 24, 2021 -

Larry H. Miller Hyundai Peoria responded

Thank you for choosing our dealership! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future!- Rick Trinkl, General Manager

November 21, 2021

Very friendly and professional service in all respects. I had warranty work done, and all was accomplished to my complete satisfaction! More

by Tex Mascot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2021 -

Larry H. Miller Hyundai Peoria responded

Thank you for taking the time to write such a positive review. We really appreciate all our customers and strive to deliver truly exceptional customer service. We look forward to doing more business with you in the future.- Rick Trinkl, General Manager

November 20, 2021

Dirk is very professional and knows what it takes to take care of the customers. He is very helpful in answering questions and displays a positive attitude. Car service is done in a timely manner and well. More

by Vic1988step
Recommend Dealer
Yes
Employees Worked With
Dirk Dunham
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Dec 01, 2021 -

Larry H. Miller Hyundai Peoria responded

Thanks for the great positive review! Come back again soon if there's anything we can assist you with. - Rick Trinkl, General Manager

November 19, 2021

Excellent customer service and very clean waiting area. Convenient snack area. Services are always excellent. More

by Bee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Yinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2021 -

Larry H. Miller Hyundai Peoria responded

Thank you for taking the time to review us, Bee! We hope you will continue to come to see us in the future! - Rick Trinkl, General Manager

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