Larry H. Miller Nissan Highlands Ranch

Short version - Service was friendly up front but trying to trick you into unexpected, costly deals on the backend. Be very careful and pay attention at every point in the negotiations; they will try to fin to trick you into unexpected, costly deals on the backend. Be very careful and pay attention at every point in the negotiations; they will try to find ways to get more money out of you at every turn and their word isn't valid until it's in writing. Tread lightly. Long version - I went on to purchase a used 2023 F150. A basic back and forth negotiation happened and I was presented with a price $400 below listed price to cover some damage to the car door and windshield. I asked if financing would get me a better deal, the salesman said yes, then the finance manager came back with a deal but neglected to tell me the price until the paperwork was delivered which was the same as a cash deal and offered no discount. I left and did some research on some other damage to the wheel and 2 days later came back with a quote for all the damage. They agreed to an $800 discount but ONLY if i financed through them - no cash deals. I asked for the financing terms and they sent back a monthly payment schedule which I calculated at 16 PERCENT APR hidden in the background (not presented anywhere on the page). When asked why it was such a high APR they said management made a mistake and the financing option was no longer available to me and the only deal they will do is cash at $400 off the listing after agreeing to an $800 discount with financing. They tried to pull one over not expecting me to do the math, then when I presented them with math, they took the offer off the table. Every turn was like this. They tried to get me under contract 3 times before I drove the vehicle then tried to pull a fast one every step along the way. I would be extremely cautious around this team. Check the math and check it again. They know what they are doing and will try to take advantage if you aren't paying attention. More

I recently had one of the best service experiences I've ever had, thanks to the exceptional staff at the Nissan service department. I initially scheduled an appointment for an oil change and tire rotation, ever had, thanks to the exceptional staff at the Nissan service department. I initially scheduled an appointment for an oil change and tire rotation, but due to a sudden family emergency, I had to cancel. When I called to cancel, I spoke with Luis Rios, the Service Director. Not only was he incredibly understanding, but he showed genuine concern for my situation. His compassion was sincere and comforting during a stressful time. The very next day, I called back to reschedule and, by chance, Luis answered the phone again. He immediately remembered who I was and kindly asked about my family member. What truly touched me was that he told me he had been praying for them. Despite the department being completely booked that day, Luis went above and beyond to fit me in for my service appointment. His kindness and personal attention meant the world to me. When I arrived, Luis greeted me personally and again showed genuine care by asking how I was doing. His professionalism, empathy, and dedication to customer care are truly rare and worth recognizing. I also want to give a special shoutout to Lonnie in the service department. He was friendly, professional, and took excellent care of me during my visit. The rest of the service team was equally welcoming and efficient. This kind of service is hard to find these days. Luis Rios and the entire Nissan service department exceeded all expectations. I left feeling valued, cared for, and truly grateful. Thank you for turning what could have been a stressful experience into one filled with kindness and top-notch service. I highly recommend this service department to anyone looking for honesty, care, and outstanding professionalism. They have earned a lifelong customer! More

I had a call with a sales rep there, confirmed how I planned to pay, what the price would be and set a date. Within 24 hours a very rude sales manager called to reverse all I had confirmed. I understand planned to pay, what the price would be and set a date. Within 24 hours a very rude sales manager called to reverse all I had confirmed. I understand new employees require training but I was put on hold for him to confirm my details and then to be treated so rudely by a sales manager was disappointing. Would not recommend. More

Have continuously had issues with the truck we bought from this dealership. Had it there recently, said it was fixed, took it home and it did the same thing. from this dealership. Had it there recently, said it was fixed, took it home and it did the same thing. More

Trent was very efficient, and my work (transmission/diff/transfer flush) was done early - very happy. (transmission/diff/transfer flush) was done early - very happy. More

The service advisors and techs at LHM Nissan in Highlands Ranch have been taking care of my cars for 6 years now. They’ve always been professional, willing to explain anything I have going on, knowledgeable, Ranch have been taking care of my cars for 6 years now. They’ve always been professional, willing to explain anything I have going on, knowledgeable, and informative. The service advisors, especially Missy and Brandon, are really great to work with and always go the extra mile to make sure I am well taken care of. Couldn’t ask for more! More

What a great place to work with! Our sales representative was Jay Kim, and he was both friendly and forthright. We made the deal for our new car on our second visit. There was a reca Our sales representative was Jay Kim, and he was both friendly and forthright. We made the deal for our new car on our second visit. There was a recall on the car. Jay took care of it and hooked us up with Missy, and they handled it quickly. Our overall experience was fantastic. More

Great experience! We have been going there since 2007. Great location, highly skilled personnel, very friendly and competent employees. We highly recommend this Nissa We have been going there since 2007. Great location, highly skilled personnel, very friendly and competent employees. We highly recommend this Nissan Dealership.to everyone! More

Missy & the team give great customer service! Always have! They are my Go To! Perfect! Always have! They are my Go To! Perfect! More

Jay Kim was a highly skilled sales professional with extensive knowledge of his field. He was punctual, well-prepared, and excelled at providing excellent customer service. extensive knowledge of his field. He was punctual, well-prepared, and excelled at providing excellent customer service. More