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Larry H. Miller Southwest Hyundai Albuquerque

Albuquerque, NM

3.9
872 Reviews

8800 Lomas Blvd NE

Albuquerque, NM

87112

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Showing 872 reviews

March 13, 2024

Oil change done well, but it took nearly 90 minutes to complete even though it was a scheduled appointment. More

by G
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Osborn
March 13, 2024

I took my vehicle in for an ignition recall and the dealership broke the lower dash valance clips. This is the 3rd time I've taken it in and had to rake it back to be properly repaired. The lower dash More

by Michaelbaca31134
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Connie
March 13, 2024

Service is real bad! They don't answer the phones and your vehicle is not finished when promised! I had to leave my vehicle for 2 extra days because no one was working on More

by aleelopez01
Recommend Dealer
No
Employees Worked With
Connie and Jonathan , Shawn Osborn
Mar 15, 2024 -

Larry H. Miller Southwest Hyundai Albuquerque responded

We truly appreciate your taking the time to provide feedback, aleelopez01. It seems we may have missed the mark in providing the exceptional service we strive for. I’m sincerely sorry for any inconvenience or frustration you may have experienced. Your satisfaction is incredibly important to us, and I’d welcome the opportunity to discuss your concerns more personally. If we haven’t already connected, please reach out to me directly. We’re committed to making your experience with us positive and satisfying. - Shawn Black, General Manager, 505-559-9644

March 12, 2024

I needed to find out what was wrong with my car and my headlight cap wouldn’t come off and they fixed it right away and then they didn’t charge too much More

by Naomi.monroe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Osborn
Mar 15, 2024 -

Larry H. Miller Southwest Hyundai Albuquerque responded

We're thrilled to hear that you had a positive experience with our dealership! Our team works hard to provide excellent customer service and quality work, so it's always great to receive feedback like yours. Thank you for the 5-star rating and for choosing us for your automotive needs!

March 09, 2024

Excellent service personnel, timely service while I waited which wasn't long. My vehicle was serviced and no oil spilled on the engine. More

by Mcdonaldelmer301
Workmanship
Recommend Dealer
Yes
Employees Worked With
Connie
March 05, 2024

I was greeted with a smile and willingness to help. I was texted to advise of status of my service. I was taken care of efficiently and professionally. I was walked to my vehicle so that I didn’t have More

by Gordidel47
Recommend Dealer
Yes
Employees Worked With
Connie
March 03, 2024

Connie in the service department is outstanding especially good at her job and I appreciate her a great deal and will appreciate again when I take the car back. Absolutely top-notch and did everyth More

by Pumaroja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connie
February 28, 2024

Connie did an excellent job of communicating to me how the work was going and what all was needed. The mechanics also did a great job on brakes and oil/tire service. More

by Jfrscience
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connie
Mar 02, 2024 -

Larry H. Miller Southwest Hyundai Albuquerque responded

We're thrilled to hear that our team was able to provide you with excellent customer service and quality work during your visit to our dealership. Thank you for choosing us for your automotive needs and we hope to have the opportunity to serve you again in the future.

February 26, 2024

Second time received an oil change and asked that windshield wiper fluid be filled and again it was not filled. More

by Kelley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn Osborn
February 26, 2024

In the service department the person that I left the vehicle with said it would take about 4 hours. 7 hours later I returned to find out what was going on. The guy told me that the car would not be read More

by Anthony Valencia
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn Osborn
Feb 26, 2024 -

Anthony Valencia responded

After reviewing my receipt it stated that I needed a oil sensor replaced. That I had massive oil leak. Had someone call me I would have probably had you all fix it. But of course there was no communication on this whole situation. Maybe it's best I find it different dealership. Sad to say I am so disappointed

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