Larry H. Miller Southwest Hyundai Albuquerque

Such a pleasure Shawn was so helpful and friendly. He paid attention to all my requests and ensured all my concerns were met. He was friendly and has a great sense of Shawn was so helpful and friendly. He paid attention to all my requests and ensured all my concerns were met. He was friendly and has a great sense of humor. This was my first experience with my newly purchased truck and I was super happy with the service I received. Thank you! More

Seeking a new car to trade Your salesman, Moe was an excellent agent, very attentive and understanding. He was very helpful in seeing what I needed to do and explaining what I Your salesman, Moe was an excellent agent, very attentive and understanding. He was very helpful in seeing what I needed to do and explaining what I needed to do. The service person, Shawn was very good to let me know what needed to be done and helped me decide what service I had to have and what I could wait on having done. More

Excellent and Friednly service The employees were busy, so the person, I presume to be the Service Department Manager, instantly came out and helped me check in. Pickup was very fa The employees were busy, so the person, I presume to be the Service Department Manager, instantly came out and helped me check in. Pickup was very fast and friendly. More

Customer Service representative Zack was friendly, very professional and kind. He explained what work needed to be done, helped me prioritize the jobs in order of safety vs long term Zack was friendly, very professional and kind. He explained what work needed to be done, helped me prioritize the jobs in order of safety vs long term smooth operation of my Elantra and kept me informed about time remaining for job completion. He had my car washed and even helped arrange the dealership van transportation home and back to the dealership later the same day. Talk about wonderful service! More

Great Job Great customer service start to finish. Sales guy was friendly enough but the finance guy was awesome went way out of his way to make sure my wife and Great customer service start to finish. Sales guy was friendly enough but the finance guy was awesome went way out of his way to make sure my wife and I were happy. More

'Reverse' Psychology After driving my new 2014 Hyundai Accent for a few weeks, I noticed it was getting very difficult to shift into reverse. I called Mr. Fuller, who After driving my new 2014 Hyundai Accent for a few weeks, I noticed it was getting very difficult to shift into reverse. I called Mr. Fuller, who had guided me through my purchase, and explained the situation. As I had to bring a friend of mine to Albuquerque the next day (I live 100 miles away) for cancer surgery. I told him I would be coming, but couldn't give him a time for obvious reasons. He said to just bring it in. I arrived about 8 am, and Joe, the service specialist at the counter, told me they would get me right in. They did very quickly. As I was waiting in the customer lounge, Jared came in to say hello, and make sure things were going smoothly. Within an hour, Jay Shupe told me I was ready to go, took me outside, and gave me a detailed description of the work done. Turns out the shift stick had been screwed in one turn too much, and they backed it off. It works fine now. More

management While having an oil change on my 2009 tuscon I decided to have an appraisal on this vehicle. While waiting around in the showroom i was approached by While having an oil change on my 2009 tuscon I decided to have an appraisal on this vehicle. While waiting around in the showroom i was approached by a Sales Manager (his name I do not remember) approached me to enquire if I was being attended to. I told him the reason for my visit and informed him, even though I am a loyal Hyundai customer, I was still disappointed about my experience at the time I bought this vehicle in 2009. He said to me, 'what is your name". I told him and he then said, "Let me have a look ". I finished my dealings with the salesman Richard, who was very pleasant to talk with and left to pick up my vehicle from the service department. My main concern is I NERER HEARD BACK FROM THE SALES MANAGER who was to 'have a look'. This is what I find to be so typical of your dealership. My loyalty is dwindling. More

Shawn Osborn gained my confidence My long-standing advisor, Mike Arvickson, regrettably is no longer with the SW Hyundai Service Department. Shawn Osborn was my first choice, as I app My long-standing advisor, Mike Arvickson, regrettably is no longer with the SW Hyundai Service Department. Shawn Osborn was my first choice, as I appreciate having the continuity of service history and building a rapport with one person, preferably. I made an appointment today for a maintenance service (oil change & tire rotation), but ended up mentioning a recurring problem with my climate control system that had supposedly been resolved in a previous visit, shortly after I purchased the car new in Nov. 2013. I mentioned it to Shawn, and he urged me to leave the car there for a few extra hours to give him and his tech a chance to investigate. Shawn called me within an hour to notify me that the previous repair (installation of a blend door) had been done incorrectly, but that his tech was fixing the problem and my car would be ready in another hour or so. When I returned to pick up my car, Shawn explained the repair in detail that I could understand, and presented my car to me washed and as good as new. Shawn gained my confidence today as a trustworthy and professional service advisor whom I look forward to continuing to consult with to oversee my car's maintenance and service. More

Great Customer Service Made one call for services, a few hours later, everything was done. Worked with Caroline who set it up and Monica in service department. Altogether, g Made one call for services, a few hours later, everything was done. Worked with Caroline who set it up and Monica in service department. Altogether, great service. More