Larry H. Miller Southwest Hyundai Albuquerque
Albuquerque, NM
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Shawn Osborn gained my confidence My long-standing advisor, Mike Arvickson, regrettably is no longer with the SW Hyundai Service Department. Shawn Osborn was my first choice, as I app My long-standing advisor, Mike Arvickson, regrettably is no longer with the SW Hyundai Service Department. Shawn Osborn was my first choice, as I appreciate having the continuity of service history and building a rapport with one person, preferably. I made an appointment today for a maintenance service (oil change & tire rotation), but ended up mentioning a recurring problem with my climate control system that had supposedly been resolved in a previous visit, shortly after I purchased the car new in Nov. 2013. I mentioned it to Shawn, and he urged me to leave the car there for a few extra hours to give him and his tech a chance to investigate. Shawn called me within an hour to notify me that the previous repair (installation of a blend door) had been done incorrectly, but that his tech was fixing the problem and my car would be ready in another hour or so. When I returned to pick up my car, Shawn explained the repair in detail that I could understand, and presented my car to me washed and as good as new. Shawn gained my confidence today as a trustworthy and professional service advisor whom I look forward to continuing to consult with to oversee my car's maintenance and service. More
Great Customer Service Made one call for services, a few hours later, everything was done. Worked with Caroline who set it up and Monica in service department. Altogether, g Made one call for services, a few hours later, everything was done. Worked with Caroline who set it up and Monica in service department. Altogether, great service. More
Check up service Liked the quality of excellent service of taking the time to care for my vehicle. People were friendly with a smile and helped me get the best deal fo Liked the quality of excellent service of taking the time to care for my vehicle. People were friendly with a smile and helped me get the best deal for my Hyundai. More
You made the best out of my bad situation. About two weeks ago, I received an e-flyer touting the typical year-end clearance sale at your dealership. Having purchased a 2012 Hyundai Accen About two weeks ago, I received an e-flyer touting the typical year-end clearance sale at your dealership. Having purchased a 2012 Hyundai Accent from you previously, I decided to be daring and send you an e-mail describing the rather rough condition my vehicle demonstrated after sustaining several different dents and scrapes in a variety of parking lots. I loved my Accent, but could not afford all the deductibles I would have to pay to repair it, since so many drivers in New Mexico don't even have licenses, let alone insurance. And with each dent delivered, there was never anyone waiting with their information. Surprise? I think not. But I WAS surprised when I received a follow up response from sales associate Jared Fuller, claiming that he could probably be able to trade mine in and get a new vehicle at about the same monthly payment. I realized I would be paying for another 72 months, but I jumped at the chance to have a 'start over' car. I met with Jared Saturday morning, and was immediately impressed by his professionalism and personality. To make a long story, short, I was able to trade out of my dent-mobile and drive away in a new 2014 Accent that had even more cool standard features than my '12. Thanks again, Jared, for making this happen for me! More
Didn't Expect It My husbands parents bought 4 cars from here. Our vehicle took a turn and we weren't prepared to buy a new car so when when my husband and I came in I My husbands parents bought 4 cars from here. Our vehicle took a turn and we weren't prepared to buy a new car so when when my husband and I came in I was ready to hear "no" and " you can only have". We have been working hard to rebuild our credit and I never ever expected to hear that we can choose a 2015 Sonata. We are enjoying our brand new vehicle. We had the best most comfortable experience one could ever ask for at a dealership. Everything ran seem less. I will recommend the Eubank Larry Miller Hyundai dealership to everyone I know! More
Excellent and Professional i would like to say that Jaried was really kind and plesant and also very professional regarding my needs in purchasing a new vehicle. I would recomme i would like to say that Jaried was really kind and plesant and also very professional regarding my needs in purchasing a new vehicle. I would recommend to anyone that is interested in buying a care from SW Hyundai. More
I love, love, love my car! I knew what I wanted but had to decide on some details. My salesman was fantastic! He was on it from the get-go and although he was very personable an I knew what I wanted but had to decide on some details. My salesman was fantastic! He was on it from the get-go and although he was very personable and helpful, he also gave me the space to make my own decision. From Tuesday to Friday, new wheels, woo-hoo! More
My first pre-owned car purchase experience was awesome! I was very nervous about purchasing a pre-owned car. Then I fell in love with the car the moment I saw it and the test drive was a dream. Jared was I was very nervous about purchasing a pre-owned car. Then I fell in love with the car the moment I saw it and the test drive was a dream. Jared was great at helping me put my fears to rest. You know those awkward moments when you pull into a dealership and the salesmen run after your car until you pull out of the lot? Well . . . that did not happen here. I appreciated that very much. No pressure and everyone we dealt with was most friendly and very helpful. It was an awesome experience and we are optimistic that this same service will continue on the service side. Thank you!! More
Check Radio operation Really happy with the work, communications and timeliness of the work. They went out of their way to treat me right. Thanks for getting my radio fixe Really happy with the work, communications and timeliness of the work. They went out of their way to treat me right. Thanks for getting my radio fixed. More
I am very happy with the service I recived! The people that helped me where very nice and helpful, I highly recommend this dealer ship, I had an awesome experience. I will definitely take my car The people that helped me where very nice and helpful, I highly recommend this dealer ship, I had an awesome experience. I will definitely take my car back again. More