Larry H. Miller Super Ford Salt Lake City
Salt Lake City, UT
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I like that they offer uber for a ride home and pick- up for your vehicle when done. They offer to pick up your vehicle and bring it back when service is done. I tried vehicle pick up once but got an email for your vehicle when done. They offer to pick up your vehicle and bring it back when service is done. I tried vehicle pick up once but got an email they couldn’t do it the an hour after the service appointment they showed up to pick up my vehicle- I don’t think I can trust that program More
I have never received worst customer service, and communication from any place. My vehicle is in the shop for many weeks, and I do understand sometimes parts are backordered, none of that is a proble communication from any place. My vehicle is in the shop for many weeks, and I do understand sometimes parts are backordered, none of that is a problem if communication is happening. I called many times over the span of four weeks. It did not make me feel better that three of the times I called. They said they did not have my vehicle there. The first day when I drop my keys in the dropbox they admitted that they had to find them in the trash because they had been thrown away. The first call that I actually got was letting me know I would need $17,000 worth of work on the vehicle I had just purchased two weeks prior. After having my husband call all of the sudden none of that work was necessary, and the thing that they were covering would be warranty. Definitely felt like they were trying to rip me off as that is no small number. I was told eight separate occasions that somebody would call me back and never did. I was finally given an update on when it would be done and it was not but nobody let me know They needed more time. Overall terrible experience with customer service and service in general. More
Emilie was amazing with what we able to afford. She was really patient with how long it took us to pay the truck and to actually pick it up as well. She was really patient with how long it took us to pay the truck and to actually pick it up as well. More


