Larry H. Miller Super Ford Salt Lake City

Service writer personable, friendly. But it should not take 90 minutes to change the oil and filter. What is the use of a scheduled time. But it should not take 90 minutes to change the oil and filter. What is the use of a scheduled time. More

We had an unfortunate situation. At the dealership Saturday afternoon until late into the evening. That night my girlfriend went to the hospital and was diagnosed with a medical con At the dealership Saturday afternoon until late into the evening. That night my girlfriend went to the hospital and was diagnosed with a medical condition that would change the course of our financials for an undetermined amount of time. We went into the dealership on Monday at 9:00 AM to talk to management about the possibilities of cancelling our purchase until we had a better understanding of the medical condition. We were told that things move really fast and that there was nothing they could do to help us. Okay, instead of doing the right thing and banking on we would return when the medical condition possibly cleared up, NO they decided that the road of greed and very low morals was the best road for them. Well needless to say, we will never return or promote Larry H. Miller anything anytime soon. In fact we will advocate against them in everything we do. We are looking at possible bankruptcy because they chose the greedy path. We are stuck with a truck payment that may not be possible for very long and very likely end up in repo. The following people were the individuals involved in the process. Yarden Neufeld - General Sales Manager Yarden was forced to close the paperwork process. The entire time he was working on the paperwork he was humming, how annoying! He later came back and said he was able to negotiate, get this, one half of a percent on the interest to help our situation. This relieved us of about $20.00. What a joke and an insult. Philip Houpt - Sales Manager This individual did nothing but tell us that there was nothing he could do. No one offered to make some phone calls. Now keep in mind that the dealership is closed all day Sunday. We left there late Saturday night and returned Monday morning at open. NOTHING YOU CAN DO!! NOTHING MOVES THAT FAST.... Jayden - Sales Agent Jayden took us to the corner of the building to his office. Left us sitting there numerous times by ourselves. On Monday we spoke with him. He disappeared yet again leaving us sitting there. No doubt to talk to the managers about us inquiring if we could cancel the purchase and return after the crisis was over. After about 15 to 20 minutes the manager came over with NO Jayden. How unprofessional is that? Needless to say, Larry H. Miller is MORALLY CORRUPT and no one should purchase anything from them as they DON'T CARE ABOUT THE CUSTOMERS! A couple of days later test results came back that my girlfriend has cancer as well. Do you think Larry H. Miller made the right choice. You decide when thinking about doing business with them. More