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Larry H. Miller Super Ford Salt Lake City
Salt Lake City, UT
374 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 374 reviews
April 17, 2024
F150 was scheduled for door latch actuator recall Monday morning at 7:45. This is a one hour labor project. Called service department at 3:00 service tech was not avaiable so left message asking if service morning at 7:45. This is a one hour labor project. Called service department at 3:00 service tech was not avaiable so left message asking if service was complete. At 4:00 same service tech not available again asked for callback with status of repair. Next morning called asked for service manager who's not able to take my call. Went to dealership that morning. Service had not been started therefore asked to terminate service contract. They delivered f150 to front of store latch not replaced and wet on 3 sides dry on passenger side. Not sure what the wet car treatment was all about since waterspouts are not the look I want let alone one side being dirty. More
by msmith.vision
Employees Worked With
Jason
Helpful April 01, 2024
I am appalled and frustrated by the sheer incompetence I encountered with Ford’s service employees. Over the course of 8 excruciating months, I experienced nothing but inefficiency and lack of professionali encountered with Ford’s service employees. Over the course of 8 excruciating months, I experienced nothing but inefficiency and lack of professionalism. Despite multiple attempts and ample time provided, the service team was incapable of completing a simple task of contacting camping world, that I managed to resolve with a mere 5-minute phone call. This level of ineptitude is unacceptable and reflects poorly on the standards of Ford’s customer service. It is disheartening to see such a reputable brand fail to uphold basic service standards. When an in person attempt at resolution with the service manager Rick, my husband was treated with disrespect and Rick was verbally aggressive. My husband said " even after 20 years serving in the military I have NEVER been spoken to like that". Although our issue has yet to be resolved by FORD, I strongly urge potential customers to reconsider their options, as the after-sales support you might receive is grossly inadequate, disrespectful, and stress inducing. More
by tonyamarie2290
Employees Worked With
Service department, Jason and Rick
March 26, 2024
My vehicle was built during COVID and had some defects. E.g. the wiring harness for the parking brake was just wrapped in tape, so of course it corroded in the winter salt. My parking brake failed as a res E.g. the wiring harness for the parking brake was just wrapped in tape, so of course it corroded in the winter salt. My parking brake failed as a result, and Ford says it's not technically a SAFETY hazard, so I have to pay out of pocket to have it fixed. It takes a week before they will even look at it. No loaner, even though the failure was on their part. $700 bill to fix their problem. I've had issues like this repeatedly with them. Avoid this dealership, and Ford in general. More
by rotmeat
Employees Worked With
Bryant Parker
January 15, 2024
Purchased 2023 Ford Maverick lariat all wheel drive with lariat deluxe option package 500 a option package coat pilot 360 Sent Window sticker stating all options are there $6000 plus options does not have a lariat deluxe option package 500 a option package coat pilot 360 Sent Window sticker stating all options are there $6000 plus options does not have adaptive cruise control that does not have rear back up sensors that it should’ve had Dealer is wanting to triple down made profit on selling truck offering the buyback maverick for $30,000 with 1511 miles to sell me 2024 and will probably turn around and sell mine for 37,000 and make profit again on new vehicle to have the options. I actually already paid for nowhere on windows sticker did it state did not have adaptive cruise control, nor back up sensors have tried to resolve problem with Dealer and have contacted Ford. This needs to be resolved paid for, and wanted all safety options as I have vascular dementia, and cirrhosis and permanently disabled so I can be as safe of Driver for myself my loved ones and people around me , as I will probably as disease progresses have to drive 200 miles to Salt Lake city or Las Vegas for treatment and I live in Cedar City, Utah, and these items that are safety items I paid for and wish to have without additional cost. I have been lied to buy them given numerous stories and do not trust them for this reason. If I had to do over again, I would’ve purchased it from CedarCity Ford. Thank you sincerely, Steven Kuehn. More
by kuehnsteven57
Employees Worked With
Will Shields, Philip Houpt
November 18, 2023
Today I brought my mustang in For the second time in less than a month. There was a recall on it and in addition to the recall, the screen in the middle only connects some of the time. When I dropped off the than a month. There was a recall on it and in addition to the recall, the screen in the middle only connects some of the time. When I dropped off the car at the scheduled appointment this morning they said they only do recall on Saturday. (I feel like they should have mentioned that when I scheduled The appointment and they asked why I was bringing it in and they I mentioned BOTH issues. They did not let me know only one of those things could be completed. I scheduled another appointment a couple of weeks ago, and spent half the day without my car only to find out they did not have the recall part in stock? Why would you schedule an appointment without the parts available? They also did not attempt to fix the middle screen then either. Now I have to schedule a third appointment to fix the middle screen. xxx??? When I called to schedule this last appointment I was frustrated and the man I spoke with said something like—- I don’t have to talk to you when you speak to me this way. I didn’t cuss at him, I didn’t call him names, when you don’t do your job and I have to live with out my car and not work, I get to be frustrated, princess. Especially if I have to bring my car in 3 times in one month to have the same things I originally scheduled done. They would not provide a loaner car either. 85000$ for a car that does not work reliably in less than a year is unacceptable. Throw in really lousy customer service at Larry H miler Ford in Draper and it will be the last Ford I ever buy. More
by stephogden4
Employees Worked With
For Service Center
October 30, 2023
An absolute nightmare experience with this dealership, that Saturday buying a used truck from Eric Timothy the used car manager he is a habitual liar. Told me there was nothing wrong with the truck and th that Saturday buying a used truck from Eric Timothy the used car manager he is a habitual liar. Told me there was nothing wrong with the truck and the check engine light came on before I even got out of the parking lot. I told him to cancel this deal, and they will not help me with anything, Larry Miller must be turning over in his grave, knowing that people like this are working at his dealerships. More
by coleyteam67
Employees Worked With
Eric Timothy
October 30, 2023
Eric Timothy was a superstar with a lot of knowledge of all things cars. Would shop here again even though it’s never been the same since being bought out from the Millers. all things cars. Would shop here again even though it’s never been the same since being bought out from the Millers. More
by AngieK
Employees Worked With
Eric Timothy
August 30, 2023
Had a great experience picking up my Mach E. Car was delivered 2 month late and Nic Kian kept tabs on the delivery for me. I am very appreciative! Nic and the team were friendly and accommodatin Car was delivered 2 month late and Nic Kian kept tabs on the delivery for me. I am very appreciative! Nic and the team were friendly and accommodating. More
by andrew.lengyel01
Employees Worked With
Nic Kian
July 29, 2023
Nic and the rest of the staff were great to work with! They are very nice and knowledgeable without the high pressure you can experience at other places. They are very nice and knowledgeable without the high pressure you can experience at other places. More
by 801flygirl
Employees Worked With
Nic Kian
