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Larry H. Miller Super Ford Salt Lake City
Salt Lake City, UT
374 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 374 reviews
May 17, 2016
Outstanding Experience Working with Dave Hazell! Buying a new car at Larry H. Miller Super Fold was the best experience I’ve had in my 30+ years of negotiating with dealerships and I give the credit Buying a new car at Larry H. Miller Super Fold was the best experience I’ve had in my 30+ years of negotiating with dealerships and I give the credit to Dave Hazell, who made the process very easy and conducted himself with competence and integrity. There was no pressure or silly sales techniques, just a sincerity that was refreshing and actually helped in my decision to purchase a 2016 Mustang GT. Dave even stayed several hours after his shift was over to ensure everything went smoothly in finance and then to show me how to operate the various features in the car. The sale was made on Saturday and Dave called me the following Monday to make sure everything was acceptable and if I had any questions or concerns. That’s great service after the sale! This transaction could not have gone any better and Dave is now my go-to guy for friends looking to buy a car or truck. More
by GotGruv
Employees Worked With
Dave Hazell
Helpful May 17, 2016
Excellent We looked at a couple dealers and found that this dealer say worth the drive from spring creek NV. They were very pleasant to deal with, most of wh We looked at a couple dealers and found that this dealer say worth the drive from spring creek NV. They were very pleasant to deal with, most of which was done in email on choosing our car. When we got there they got us out quickly. Explaining everything well, and telling us about great options that are worth getting for the ford Explorer! Thank you for working hard to get us what we wanted in a new suv. Also I would like to say the over all cost of the vehicle was about 4000 less than what local branches wanted for the same vehicle! Definitely take the drive for this great dealer!! More
by Nick & Angela
Employees Worked With
Jordan Vigos, Mike Clark
May 10, 2016
Great Service from Will Sheilds Will heard me when I said I didn't want to play the game of two hour price game. we were done quickly and he made the process painless. great follow u Will heard me when I said I didn't want to play the game of two hour price game. we were done quickly and he made the process painless. great follow up on one loose end after the sale. Well done Will!! More
by cdog1957
Employees Worked With
Will Shields
May 10, 2016
Awesome customer service Our sales person Wendy was very helpful in explaining all of the options on the two models we were looking at. Then she turned us over to Jordan if w Our sales person Wendy was very helpful in explaining all of the options on the two models we were looking at. Then she turned us over to Jordan if we were coming back that night to actually purchase the vehicle. Jordan was very helpful when we returned and started the paperwork while we were on our way. More
by Barb M.
Employees Worked With
Wendy Davis, Jordan Vigos, Mike Clark
May 09, 2016
Don't buy from this dealership!!! One of the worst car buying experiences I have ever encountered. If you want full details read on but in summary I bought a used car from them and tw One of the worst car buying experiences I have ever encountered. If you want full details read on but in summary I bought a used car from them and two days after purchasing the car it started having transmission problems. I took it into a certified dealership and had them look it over and now I have a bill for over 2000 dollars that larry h miller super ford is unwilling to reconcile. All they could tell me is that I should have bought the extended warranty that they offered. This is hands down one of the most unprofessional businesses I have ever dealt with. I went to their dealership on a Friday afternoon and there were maybe two other people looking to buy cars (so not very busy). I test drove the car that I recognized online and it drove well, but I couldn’t take it too far because the gas was almost empty. When we made it back to the dealership I decided to go inside and talk numbers with them. I asked if the 90,000 mile service had been done and they told me they were unsure, so I asked if they would discount the price accordingly so I could go and get it done myself. This is where the agony started. I had to sign some random paper stating what I wanted to car for (which was 500 dollars off their asking price because that is what the 90,000 mile maintenance costs) and the salesman said he would “see what he can do”. Then he came back and said they can discount me 100 dollars off the price and when I told them no and looked like I was going to leave he said let me see what I can do. So he comes back out with his “manager” and I basically got pressured to buy the car for the price they were asking because he said it was below book (which it was not). When I then told him that I will not buy the car for what they are asking he then said he will discount it 250 dollars. Then when I told him I would like to have it discounted 500 dollars for the price of the service or I will look elsewhere he reluctantly said ok. By this time it was about 4 o’clock in the afternoon and I had been there two hours already. After getting my car traded in and finishing the paperwork it took until 8pm! The terrible thing was that there was only one person in front of me and they were arguing with the finance person (go figure). Once finished I finally drove it home and on Sunday, only two days later, the car started having some weird transmission issues. I made an appointment with the mazda dealership to do a 360 inspection of the vehicle on Wednesday. I called super ford to inform them what was going on, and they basically told me to let them know how the inspection goes but that I should have bought their extended warranty. I took the car into the mazda dealership and the inspection only took about 30 minutes. They told me that there was something wrong with the transmission and that they would have to do a diagnostic on it to figure out what is wrong (another 100 dollars). They also informed me that there was multiple issues with the vehicle and that it would cost me upwards of 2000 dollars to fix. The thing that bugs me about this is that it took them only 30 minutes to find out the issues of the car and ford claimed that they did an inspection themselves and found nothing, not even the leaking head gasket that mazda found. This in and of itself tells me that they were just trying to get rid of the car and that they do not back any of their used products that they sell and will tell you that you should have bought their ridiculously expensive extended warranty that they offer. When I called super ford to tell them what mazda found they told me that they needed to talk to their manager to see if they would cover it. The next day I received a voicemail from their general sales manager (Jason Roland I believe was his name) telling me to call him back. Every time I try and call him back I have to leave a message on his voicemail. It has been a week and he has yet to call me back. More
by Jared H.
Employees Worked With
Jason Rowland
May 03, 2016
David Lagowski is great! David was great to work with. He took the time to listen to what I wanted and made some great suggestions. He even had me test drive some cars that I David was great to work with. He took the time to listen to what I wanted and made some great suggestions. He even had me test drive some cars that I never would have thought of! He was very respectful of my time, which is a HUGE plus. And gave the best advice on what additional coverage would work best for me. 10/10 experience. More
by Vdsmiley
Employees Worked With
Dave Lagowski
April 20, 2016
Avoid the Service Dept, do the Pre-Owned Inspection Yourself We purchased what was supposed to be a Certified Pre-Owned vehicle approximately 2 months ago. The price for purchase and our trade-in was fair compar We purchased what was supposed to be a Certified Pre-Owned vehicle approximately 2 months ago. The price for purchase and our trade-in was fair compared to other dealerships in the area. There were a few things we noticed before closing the deal that needed to be repaired on the vehicle and they were agreeable to fix them (i.e. interior lights not working, paint chip, no floor mats, etc). I had told our salesman (who was fantastic, not part of the problem at this dealership) that a vehicle that had been smoked in wouldn't be considered. After the paperwork was signed and the car was brought home, my husband discovered a cigarette butt and two strong-smelling air fresheners concealed under the driver and passenger seats. After they were removed, the smell of cigarette smoke was evident in the car. We started checking through things, and discovered several additional issues that were supposedly part of the Certified Pre-Owned checklist that were not in the condition indicated on the checklist. The issues we found included incorrectly inflated tires, loose rear-view mirror, broken seat belt, smoke smell (covered up by air fresheners until after the purchase), etc. Additionally, when we were able to schedule an appointment to get the issues fixed, we were promised a vehicle for the time period that the car was getting the work done. I called ahead the day before, to confirm that a vehicle would be provided. I waited 2 hours at the dealership before they finally organized a ride to the car rental agency for me, and this was only because my husband got on the phone with the General Manager, who expedited the process. A few days later I was told that everything on the list had been completed and that I would be e-mailed a receipt as soon as the technician did his paperwork. We picked up the car, and after a week of not getting the receipt, I called and requested it again. Still no receipt. Then I received a call that a part had come in and was ready to be installed, much to my surprise as I had been told everything was fixed. When I went to pick up the car after the second time in the shop, I had to sit 35+ minutes waiting for them to pull the car up and give me the keys so I could leave. Once again the wait only ended by me walking up to the desk and requesting that they just give me the keys and the receipt so I could find the car myself. So, overall impressions: LHM is probably an okay dealership to buy a new car from, but I would use caution if purchasing a "Certified Pre-Owned Vehicle" as it appears the inspection wasn't correctly completed on our car. Also, their Service Department has very poor customer service. More
by customer
Employees Worked With
Jeff-service department (did a poor job) Milt Mosiciuk-sales (fanastic to work with)
April 18, 2016
2016 Ford Focus The smoothest experience I ever had at buying a new car Philip is very knowledgeable about the Ford product, and very professional. I been going to th The smoothest experience I ever had at buying a new car Philip is very knowledgeable about the Ford product, and very professional. I been going to this dealership since 2012 and their service department is great that's why I continue to drive from West Jordan , just because I trust them and they take good care of me More
by Cfrandsen
Employees Worked With
Philip Houpt, Cody Johnson, Mike Clark
April 18, 2016
Service Department Frustration Let’s start at the end. Larry H. Miller Super Ford was unable to complete a warrantied repair over a 72 hour period that we were originally told would Let’s start at the end. Larry H. Miller Super Ford was unable to complete a warrantied repair over a 72 hour period that we were originally told would only take 2 hours. To top it off; not only did they not finish the repair, I didn’t find out until I arrived at the dealership. No phone call. No email. Just wasting the customer’s time. Scheduling - We were told while scheduling the appointment that it would take 8 hours rather than the original estimate of 2 hours. I told them that would be no problem if we could be provided with a loaner car. I was literally laughed at and told that these repairs do not warrant a loaner car. I think the situation was that “this customer” does not warrant a loaner car because he is not part of a large fleet purchaser. In the end my wife reminded me that we would be leaving out of town over the next weekend including Friday. We made an appointment and dropped the car off at 8:30 AM on Friday with the expectation and understanding that we would be picking up the vehicle on the following Monday morning. Dropping the vehicle off – The vehicle was left with Larry H. Miller Super Ford Service Center Friday morning. My Service Advisor was Jeff Matson the xxx. Service Manager. Upon speaking with Jeff Matson I found that he was unaware that we would be leaving the vehicle with them for 2 business days as he told me that the work would be completed by 5:00. I let him know that they would have to store/park the vehicle over the weekend as I was unable to pick the vehicle up until Monday morning. At that time Jeff Matson of Larry H. Miller Super Ford Service Center took my information including my cell phone number and let me know that he would contact me with any issues. Picking the vehicle up – When I arrived at Larry H. Miller Super Ford Service Center Monday morning I noticed that my vehicle happened to be in the same location. This was either great customer service because I would be able to find the vehicle easily; or a total disaster on their part. It turns out it was a disaster. Jeff Matson effectively let me know that I should not be doing business with Larry H. Miller Super Ford or Larry H. Miller Super Ford Service Center because they lack the management skills needed to effectively do their job. Outcome – I left with the vehicle and without an apology. I left with the vehicle because I couldn’t trust that Larry H Miller Super Ford Service Center would complete the repairs properly based on the fact that a phone’s keypad seems to be outside of their skillset. More
by NoLHM
Employees Worked With
Jeff Matson
April 17, 2016
Fabulous Experience and Paul Montano is Great! Finding a used Jeep Grand Cherokee Limited shouldn't be difficult in Denver, Colorado but it's been a challenge considering all the amenities I wanted Finding a used Jeep Grand Cherokee Limited shouldn't be difficult in Denver, Colorado but it's been a challenge considering all the amenities I wanted. (V-8, Tow hitch, Technology, Nav and low miles). I started looking out of state and came across exactly what I was looking for at the Larry Miller Ford in Salt Lake City. They took in what I wanted on trade (for one of their big Ford Trucks). It's scary to trust a stranger in another city. But, from the time I called the dealer and started to work with Paul Montano I felt like I was working with a friend that I could trust. He helped me to set up having the car inspected and was kind to pick me up at the airport and bring me back. The Jeep was everything he and the mechanic told me it would be and I thought the vehicle would take a week to get shipped to me. It arrived two days later. It was a smooth, headache free buying experience. I am very impressed with Paul Montano, the Larry Ford dealership and would recommend them to any of you reading this thinking about purchasing there. More
by SkiLady
Employees Worked With
Paul Montano
