Larry H. Miller Toyota Lemon Grove

Let me start by saying I am so excited to be a part of the Toyota family!! I had such a pleasant experience buying my car on Saturday! Everyone from my saleperson Steve to the Customer Relations Manager the Toyota family!! I had such a pleasant experience buying my car on Saturday! Everyone from my saleperson Steve to the Customer Relations Manager Jennifer.. even Virgil in Finance was great! Now when I was in my early 20s I was taken advantage of by a different dealership and had a horrible experience so when I arrived I was quickly put at ease by Jennifer and knew instantly that was not going to be the case again.... I got an awesome deal for my brand new 2013 Toyota Corolla Sport and I couldn't be happier! Steve reviewed all of the features and introduced me to the Service department where I will be getting free oil changes for the first 2 years!!! { SCORE!!!} Throughout the couple hours my boyfriend and I was there the Manager Gary checked on us about 3 times and was very friendly. I gave them 5 stars because they truly deserve it =) More

My husband and I purchased a 2013 FJ cruiser trail teams edition from the fleet manager, Art at Bob Baker who was awesome. He didn't haggle us back and forth, he was personable, friendly and laid back whic edition from the fleet manager, Art at Bob Baker who was awesome. He didn't haggle us back and forth, he was personable, friendly and laid back which helped us feel more relaxed throughout our experience. Art was also honest with us so nobody's time was wasted as he had to locate the vehicle we were looking for from another dealer as it was being transferred from customs. Not only was he able to do a dealer trade so we could get the vehicle we wanted, but he got it for us in time for Christmas which made my husband very happy. Additionally, we weren't the "ideal" customers as we have a bankruptcy from a couple years ago and not once did Art make us feel as if we were invaluable or a waste of his time. We will go back to see Art when it's time to replace our second car. More

Great customer service from the time I arrived to the time I left with the car of my dreamss.Jennifer was very knowledgeable about the car I was purchasing, answered all my questions regarding the car an time I left with the car of my dreamss.Jennifer was very knowledgeable about the car I was purchasing, answered all my questions regarding the car and financing. All the employees at the dealership were friendly and helpful! If I need a car in the future, hopefully not for a long time, but I will go to Bob Baker Toyota to get one. More

Purchasing the car was easy because I had a large down payment and excellent credit. Ray and Raul were great at the time. Because I purchased the car in the evening and was running out of time I had to re payment and excellent credit. Ray and Raul were great at the time. Because I purchased the car in the evening and was running out of time I had to return to get my Blue Tooth hooked up later. Ray couldn't do it as it was an older phone, but 1 of their younger sales men was able to do it so it worked out fine. After 2 months it rained here in San Diego and after the rain I needed to place an object in my trunk, while wiping off the rain residue from the lower portion of my rear window I noticed a crack at the bottom of the window. I didn't see any evidence of a hit, ie. rock etc., so I took the car back to the dealer to have them check it out. Fortunately for ME the factory rep. was there that day, she inspected the crack and determined it was a factory defect. I must say the guys at the dealer had already told me they were going to replace the window for free but I got the impression they were hoping the rep. would say it was my problem not theirs. The window is now fixed but my issue is that the bottom of the window that sort of extends into the trunk has no rubber gasket around it to protect it from being damaged while placing something in my trunk. None of their cars seem to have that gasket, so all their cars are subject to damaged rear windows and it will be the customers fault. This however is an engineering problem and not a dealer issue, just check out your rear windows for cracks that may not be your fault. Other than that the Bob Baker Dealer has been great to deal with so far. More

Best customer service, very family oriented. Honest people overall. Sales and finance went smoothly. Vehicle was clean and ready to go. Would not shop at other Toyota dealership. This is the best deale people overall. Sales and finance went smoothly. Vehicle was clean and ready to go. Would not shop at other Toyota dealership. This is the best dealership in San Diego county. More

My neice who just turned 22 was ready to purchase her first financed car but had a budget of 15k.Her dream car was a white Toyota Camry so we got online and started looking.We saw an ad on Auto Trader.co first financed car but had a budget of 15k.Her dream car was a white Toyota Camry so we got online and started looking.We saw an ad on Auto Trader.com for a 2010 Toyota Camry @ Bob Baker Toyota that we were really interested in. We called to see if it was still available and it was. We were there within 20 minutes and were behind the wheel test driving. We loved the car and the price of $14,947. I explained to the salesman her budget and that we were so happy to have found her this car. We filled out the paperwork (she needed us to co sign) and the manager came and sat down with us and told us that the price online was a mistake and the lowest they could sell us the car for was $16,500. I explained my neices financial situation to them and offered to pay the difference and meet them halfway @ $15,800. they would not budge. In my opinion they should of honered their mistake but instead Patrick Williams rudly told us he would loss money and he was not bound to honor the price. The salesman tried to work something out but Patrick cut him off mid sentence and said "let them leave" while doing the schooing motion with his hands. BAD BUSINESS!!! The funny thing is that we were the only people there on a Sat. afternoon....seems like we are not the only ones who think they SUCK!! When we got in the car my neice was in tears :( Good news is that we went to San Diego Toyota and my neice happily drove off in her beautiful white Camry in less then 2 hrs. Alex (sales man) & James Brown (finance) you guys ROCK!! Bob Baker Toyota needs to follow your lead! More

We bought a Toyota 4Runner from this dealership about four months ago, and the people we dealt with were very nice and accomidating. We decided to buy a New Camery for my wife and went to your dealership four months ago, and the people we dealt with were very nice and accomidating. We decided to buy a New Camery for my wife and went to your dealership on 07/16/2011. We were met by a salesman named Jesus who was nice and we talked to him about buying one of the Camry's on sale (a silver one) but really prefered white. He brought his supervisor out (did not get his name) who was arogant and just a real wise guy! (excuse the expression). All of the dealers we had been to previously were very nice and low pressure. This guy was really pushy and had things to say like - You're just being negative about everything -, when I would answer any questions about the specific car I was looking for. I do not want to ever return to this dealership again because of this one salaesman. No one would want to have to talk with this guy and his poor attitude again. More