Larry H. Miller Toyota Lemon Grove

We started our search for a 2011 or 2010 Scion TC in Orange County where we live. We visited Tustin Toyota. The sales manager, Ricardo and sales person Sandra were very friendly, not pushy, and most Orange County where we live. We visited Tustin Toyota. The sales manager, Ricardo and sales person Sandra were very friendly, not pushy, and most importantly, dealt with us honestly. They explained to us that the 2011 Scions are a fixed price and there is really no way we could get the payment we wanted with the amount of money we were willing to put down for a lease. They did not have a 2010, nor did they make an effort to call another dealership so we left. I then called Toyota of Orange. I spoke with Paulo and he explained that he didn't have a 2010. I told him what Tustin Toyota said about the 2011's. He said absolutely NOT TRUE. I told him what I wanted to put down and what monthly payment I was looking for. He said he would do some research and call me back. He called back "Good News" we can get you into that car on the terms I had outlined for him. I said , I don't want to drive over there just to be told something else. He assured me. We get there, and guess what??? Bill comes out from financing with the numbers 300% greater than was quoted on the phone. "Oh but we could give you this deal on a corolla". They flat out lied and then tried the "bait and switch". On the way out, Bill hands me his card and told us to think about it and come back. I said "you have got to be kidding. you lie to get me in here and you think I am coming back?" We had purchased 2 cars from this dealership in the past, but I WILL NEVER GO BACK!!!!!!! We then called Power Toyota in Irvine. Humphrey said he had found the car we wanted in Long Beach. He was going to pick it up the next day. We were going down to sign papers, when Humphrey called and said in was a manual not an automatic. He found the car in San Diego at Bob Bakers'. I really appreciated the information. We then call Bob Baker Toyota, and Patrick - the sales manager of the year - said he would deliver the car to us that evening curb service. John and Tony, came up to Orange County, stopped at two locations for signing papers and delivered the car with a smile. This is not only the best service I've received at a dealership - this is one of the best customer experiences I have ever had!!! You guys totally exceeded my expectations. I told you what I what car and what terms I wanted and you delivered - literally! I will drive down to Bob Baker toyota for my next car - no question!! I can't thank you all enough. More

Great service!! Best car buying experience ever!! I've recommended this dealership to all of my friends and family. The car salesman was very professional and knowledgeable on the cars I was looking to p recommended this dealership to all of my friends and family. The car salesman was very professional and knowledgeable on the cars I was looking to purchase. He was patient and never made me feel obligated or pressured. Tracy at finance, was a star!! The overall service I received was excellent!! More

I am giving the Bob Baker Toyota Dealership in Lemon Grove CA a very high rating because they have mastered the art of customer service. We bought a Certified Corolla S for me last July 10. Paul, in sal Grove CA a very high rating because they have mastered the art of customer service. We bought a Certified Corolla S for me last July 10. Paul, in sales showed us a 2007 Corolla. I could not believe I would be able to buy that beautiful car, but Paul with his uncanny ability to connect with people worked some kind of financial magic that showed us how we could buy the car. I drove off with that fine car that day much encouraged to get out and get a job again. (Within one week, I found a well-paying job as a caregiver in San Diego after being off work due to transportation problems for 2 years.) In October, the Silverado pickup my husband had been driving for several years needed substantial repair work. I told my husband we should go back to Toyota and see if they could work some magic for us instead of pumping more money into the Silverado. The Manager offered us a good price for my husband's Silverado pickup ($4000);the money was leveraged as a down payment on a 2006 Tacoma pickup. The Manager,his wife, Tracy and a very patient accountant, Eli and others helped complete the deal for us. We were very happy with our vehicles and able to pay and on time with my new job. I had twice witnessed the Toyota team in action. Seamless! BUT, this is not the end of the story. On Nov 23, my sleep-deprived husband ran off the highway on a mountain road,crashing into a boulder. He was not seriously injured thanks to the airbag in the steering wheel but his prized Tacoma pickup truck was totalled. ARGHH! What a blow to us, to our livelihood and peace of mind. Fortunately, the Manager at Bob Baker Toyota had encouraged my husband to get gap insurance; he had done so. That made all the difference. The Tacoma pickup was paid off through our Geico insurance plus the Toyota gap plan. However, my husband still needed transportation to get back to work. We went back to Paul at Toyota sales and asked him if they could do anything to help us get another certified vehicle. We thought they probably would not be able to since we had no money for a down payment. However, Paul showed us a beautiful NEW Toyota Matrix. Oh, my God! we really liked the car but could not see how we could get it.. Paul went back to his office as we test drove the Matrix. When we got back he came back with a stack of papers and showed us how we could buy the Matrix with no money down! We were stunned. Paul once again was able to help us work out something we could live with. The payments will be high since no down, but everything else is as before. I have a car and my husband now has a car again too. We agreed that I would get the Matrix which has advanced saftely features to use in my work with elderly clients More

I went to Bob Baker Toyota a couple of nights ago just to kill some time and really had no intention of buying a car. I was approached by Carlito on the new car lot and upon seeing him approach, I immediate kill some time and really had no intention of buying a car. I was approached by Carlito on the new car lot and upon seeing him approach, I immediately had my "Oh no, here we go" attitude. Much to my surprise, Carlito was laid back and completely want against the stereotypical high pressured car salesman. At the same time, he was extremely helpful and informative. I did not walk out with a car that night, but for various reasons returned over the next two days and drove off with a Toyota Corolla S today. Mario Lupinacci and his staff went above and beyond to make sure I was taken care of and that I left as a happy Toyota customer, which I did. I can't say enough about Mario's professionalism and that of his staff. One thing I noticed is that this dealership is trying hard to break the stereotypes associated with new and used car sales, which I appreciated. I would highly recommend Bob Baker Toyota if you are in the market for a new car. More

Art Taylor is the best salesman that I encountered in shopping for new RAV 4. No nonsense, no pressure - straightforward sale. Quoted me the price and stick to it. He ordered the car for us and the ca shopping for new RAV 4. No nonsense, no pressure - straightforward sale. Quoted me the price and stick to it. He ordered the car for us and the car exceeded our expectation. Other dealers salesmen were aggressive and annoying. Art is very professional, friendly and finesse in dealing with us. Hopefully, he will be still there in few years when I buy another car. Outstanding, highly recommended. Ray Romero handled the paperwork flawlessly. He was friendly, informative - an outstanding asset to Bob Baker. Shop around and you will experience the difference. More

The staff with their customer service is top notch. Trudy is right on the mark. When I call to schedule maintenance for my car she always remembers who I am & things we have talked about in the past. Trudy is right on the mark. When I call to schedule maintenance for my car she always remembers who I am & things we have talked about in the past. Now this sit high in my book considering the number of customers that go thur there daily. The staff from the offices to the ones on the lot selling the cars are very professional but still have the "What can I do for you today to take care of business". This business gets my highest rating & I'm telling people about them when ever I get a chance. Thank you Bob Baker & Staff for a job well done & taking pride in what you do. More

After having terrible experiences at Mossy and Toyota of San Diego we walked into Bob Baker feeling very defeated. These guys are amazing. They took the deal we had asked for at the other places, detailed San Diego we walked into Bob Baker feeling very defeated. These guys are amazing. They took the deal we had asked for at the other places, detailed our new 2010 Prius, got the paperwork done quick and we were on our way in 90 minutes. The other places jerked us around and we will be rating them as well. These guys were great. We bought a car there years ago and I can't remember why we didn't go back there first but we will next time. Great follow up as well. The finance guy was awesome too (I can't recall his name, but he was efficient and to the point). I have told everyone how great Bob Baker Toyota is, and I hope they get more business because of it. I even did a write up on Facebook, Twitter and my blog. More

GELSON, PAUL, AND TRACY WERE VERY HELPFULL. I RECIEVED A GREAT DEAL ON MY NEW CAMRY!!! EVERYTHING WAS GREAT I WOULD RECCOMMEND ANYONE THAT NEEDS A NEW VEHICLE TO BY ONE AT BOB BAKER TOYOTA OF LEMON GROVE. GREAT DEAL ON MY NEW CAMRY!!! EVERYTHING WAS GREAT I WOULD RECCOMMEND ANYONE THAT NEEDS A NEW VEHICLE TO BY ONE AT BOB BAKER TOYOTA OF LEMON GROVE. GREAT DEAL AND SERVICE WITH A SMILE!!!!! More

The second i drove in to the delership Hector was standing there waving and walking towerds me with the most welcoming smile i seen, after talking for a good 5 min getting to know more about him, we standing there waving and walking towerds me with the most welcoming smile i seen, after talking for a good 5 min getting to know more about him, we felt relly comfortable, then we began to walk to the main lobby, to see what cand of car i am looking for, out came clarence, he ask us a fue questions. we whent out side and look at many cars.. they alowed me to drive multiple cars. at the end i ended up buying the 2011 camry LE in the new mitalic blue. every one we saw and talk to at the delership treated us like famly and we felt like home.. i have refured 2 people to go buy a car there... grate people, grate cars, grate overall More

I highly recomend this dealership to anyone! The service was amazing! I went looking for a vehicle I found at a great price online and was greeted by a very patient and helpful salesman who helped me get in was amazing! I went looking for a vehicle I found at a great price online and was greeted by a very patient and helpful salesman who helped me get into a great used car, and the service all the way through was great, everyone took care of me and offered a great deal that worked perfect for me! I could not be happier with this dealership! More