Larry H. Miller Toyota Lemon Grove

Been coming to this location for over 15 years since it was known as another name. We're long time customers and my family has purchased 5 vehicles in that course of that time. I bought a 2019 corolla hatc was known as another name. We're long time customers and my family has purchased 5 vehicles in that course of that time. I bought a 2019 corolla hatchback that experienced a failing transmission and even though I was under the power train warranty they denied me. Trudy my long term service advisor didn't even care, she said she'd try and help us since we've been there so long. This car was one of the cars being used to ferry my wife to her cancer treatments. Yes amid all this my wife was battling stage 3 breast cancer. But did we get any help from Larry H Miller to honor the warranty? Nope. They charged me $175 to do a diagnostic despite this being under warranty. They charged me to tell me the same thing I told them. Disappointed how a dealership of all those years would treat a long time customer like that. Loyalty and brand reliability means nothing to them. Toyota corporate offered to help some but why should I need to pay a single dime if it's UNDER WARRANTY. I ended up going to another dealership where they promptly checked diagnosed and verified that indeed everything was supposed to be done through warranty. I didn't pay anything. This was done by the book. I wrote an email to Robert Patch the manager at Larry H Miller about this situation. He promptly responded and apologized. He said he would speak to his team about this situation and would get back to me. It's been over a month and no response despite several emails. Typical as the bad customer service goes all the way the ladder. I find not returning a customers email highly unprofessional especially if you said you would or see their emails. Never again. More

We had an awesome experience purchasing our new Camry at your dealership. Our salesman Art Taylor was excellant, he was professional and knowledgeable about our hybrid Camry. Our finance person Hector was your dealership. Our salesman Art Taylor was excellant, he was professional and knowledgeable about our hybrid Camry. Our finance person Hector was also nice, and made the purchasing process quick and easy. Overhaul experience was a 10! We would recommend the dealership and Art Taylor to anyone looking to purchase a Toyota vehicle. More

This dealership is absolute ridiculous, if I could do zero stars I would. I did a deposit for a vehicle with the sales person Benito who said I had to do it in person because I needed to sign some papers zero stars I would. I did a deposit for a vehicle with the sales person Benito who said I had to do it in person because I needed to sign some papers, I left work to do so and didn’t sign anything as he stated, decided two weeks later not to move forward with vehicle I did deposit on and now I am asking for a refund, no response back from sales person for days. Keep texting and finally get a response and stating I need to drive all the way down from temecula to get a refund they won’t do it otherwise even though they have all my info. Every other Toyota dealer I’ve ever dealt with doesn’t require you to come in person. I ask him to ask the managers for me and he stated they said no. He then tells me to call finance and I call and they tell me no. Absolute terrible service from this sales person and the managers here. Will not be doing business here nor referring anyone else to them. More

Most of us have the issue of mistrusting car salesmen, but Jordan made it an easy experience and offered what we felt was a fair price on our vehicle. We do hope that this new model retain their value as but Jordan made it an easy experience and offered what we felt was a fair price on our vehicle. We do hope that this new model retain their value as other Toyotas have. More