Larry H. Miller Toyota Lemon Grove

This dealership provided awesome customer service. When my husband and I went to this dealership we worried about how much they marked up their new cars. We were in the market for a Prius Prime, I cal When my husband and I went to this dealership we worried about how much they marked up their new cars. We were in the market for a Prius Prime, I called multiple dealerships in San Diego and none of them had any in stock and the ones that were in transit were already pre sold. We were in the area and from far away I spotted two new Prius Primes on their lot. At first I wondered if they had them because they marked them up a ridiculous amount, I was wrong. Although they did have them marked up it was nowhere near what other dealerships in this county are marking their cars up. We talked to Javier, a very friendly and patient young man. He showed us the car and we got to test drive the car, this was the first new Prius Prime we got to see since no dealerships have them in stock. We ended up leaving the first time because we were having problems with our bank, we wanted to trade our Jeep for the Prius. After doing more research we decided to keep the Jeep and trade our Subaru, it was a new Subaru we purchased months before but we were not happy with the MPG it gave us. The second time we were in the area and again I saw two more new Prius Prime, and no they were not the same ones we saw weeks before, they were a different color. This review is getting too long, long story short, we came home in my new Prius Prime. I can’t thank Javier, Joe, and Little Joe enough, they all did a great job. I hesitated to have them run our credit because I was not okay with the amount they offered us on our trade. Joe talked to us and explained that he needed to run our application to see what he could do to help us get my car. Joe told us that he would be clear with the numbers and explain everything. I’m happy that he convinced me to submit the application because at the end of all this I felt that Joe did all he could to sell us the car. We’ve been buying cars since 1998 here in San Diego and this is the first dealership were I saw the managers walk around the dealership. Little Joe is another manager and he walked around looking at all the customers and checked on his employees. Toyota Lemon Grove seems like all their employees are one big family, it was nice to be around them. I’ll be recommending Lemon Grove Toyota to all my friends and family. We’ll be back to this dealership when it’s time to buy my youngest child he car. More

Pablo in the service department is stellar. His through communication and updates over the duration the vehicle was in service awaiting parts made me 100% confident and trustworthy of what was His through communication and updates over the duration the vehicle was in service awaiting parts made me 100% confident and trustworthy of what was being fixed. Outstanding!!! More

TrudyThe service team member is awesome . she makes you feel welcome and explains everything to you and like the professional work I get done on my car she makes you feel welcome and explains everything to you and like the professional work I get done on my car More

Jhovanny and Rafael were amazing. They were able to deliver what I was looking for. They are both patient and very helpful, really appreciate them both. They were able to deliver what I was looking for. They are both patient and very helpful, really appreciate them both. More

Everyone was friendly and knowledgeable. All of my questions were answered satisfactorily. The work was done quickly. All of my questions were answered satisfactorily. The work was done quickly. More

Pablo, my service rep was helpful and apologetic when he informed me that my oil change plan had expired before I was able to take advantage of it. Not his fault but a contract which includes two oil informed me that my oil change plan had expired before I was able to take advantage of it. Not his fault but a contract which includes two oil changes should be for more than one and a half years. My car is driven very low mileage each year. More

very helpful and explained everything so I could understand. got me in and out of the dealership in the same day. Explained additional work that had to be done. understand. got me in and out of the dealership in the same day. Explained additional work that had to be done. More

Understood what I wanted and didn't upsell me. He was considerate of my time. He was considerate of my time. More

Clean facility and Adequate staff attending both service and service advisor. Responses to all inquiries. and service advisor. Responses to all inquiries. More

A very professional and polite people starting from the person who take care of my call and to service advisor. person who take care of my call and to service advisor. More