Larry H. Miller Toyota Lemon Grove

Best service ever. Thank you Jordan King & Chris Garcia for your wonderful customer service and working so diligently hard to get me in my car. for your wonderful customer service and working so diligently hard to get me in my car. More

Dealer matched Temecula's quote of $20,059 via Text for a 2021 Toyota Corolla SE Hatchback with an automatic transmission. After seeing it and driving it, dealer added $2,800 in additional Fees on top of th 2021 Toyota Corolla SE Hatchback with an automatic transmission. After seeing it and driving it, dealer added $2,800 in additional Fees on top of the original competing offer of $20,059 explaining it as (normal) even if I drove to Temecula. (Absolutely Wrong) and was a deal breaker. The texted to my phone, competing (matched) offer to Temecula's price made no mention of any additional fees, just a matched offer for a Silver 2021 Corolla Hatchback SE in stock. After almost leaving over the $2,800 increase over the texted quote, the manager added $835 for door trim protection including $300 charge for the tires being filled with nitrogen so nitrogen must be very expensive these days? They gave a trade in amount of $250 for my brother's 2007 Toyota Yaris with (500,328) miles on it and that is actual 1 owner miles. I wouldn't be surprised if they display it at the dealership as a testimonial to Toyota quality as it has the original motor and transmission (no rebuilds). We did the deal with the $835 that was still an add on that should have been honestly expressed and INCLUDED in the original competing quote. The final cost out the door was $22,984 with an additional $1,750 power train warranty purchased in finance. My advice is when giving a quote, make it all inclusive when you're giving a competing quote so there are no surprises which makes people feel potentially lied to. Had they said, we'll match that quote but the ones we have in stock have between $835--$2,800 in add ons you'll need to buy, we may have still went to the lot but I would have certainly called Temecula to confirm they also added the same add ons (on top of their advertised price?) With the $250 trade in amount, it was $585 more out of pocket so we did the deal. I Don't like any form of (bait and switch) and after that part was 80% remedied, the experience was good. If I buy from them again, I would Demand an (all inclusive) quote before I went there so I know in advance exactly what they're offering with No Surprise add ons onto a texted quote once you physically get to the dealership....That would have prompted me to minimally call Temecula Toyota and drive the 80 miles up there if the deal is worth it. I've helped my family and friends negotiate new and used car deals for decades and have driven up to Riverside on 2 occasions saving $2,000-$3,000 both times. This small difference of $585 was not worth making that drive but Anything different from the original matched quote Should Still Be Disclosed Prior To The Customers Arrival for honest good business practices in general. A Transparent Dealership will sell more cars simply based on Customers Trusting what they say is True. COROLLA'S are Plentiful and available most anywhere so make sure the quote you get is an (All Inclusive) quote and at that point, Temecula is worth the drive from San Diego if you're saving at least $1,000 or more. While you're up in Temecula, stop and get a Nessy Burger. Pechenga Casino is worth checking out too so make a day out of it.... More

I had a great, trouble free, experience at LHM. My service representative Trudy was friendly, professional, and kept me updated with my car's status. I'll definitely be returning for all of my service service representative Trudy was friendly, professional, and kept me updated with my car's status. I'll definitely be returning for all of my service needs. More

I have been using Trudy with Larry H. Miller Toyota for many, many years. She gets you in and out with your service and repairs done professionally and in a timely manner. Trudy is the best. Highly reco many, many years. She gets you in and out with your service and repairs done professionally and in a timely manner. Trudy is the best. Highly recommend. More

My service representative is Trudy an the service I received was what I expected . My car was ready when promised and I would recommend this dealership to my friends received was what I expected . My car was ready when promised and I would recommend this dealership to my friends More

Had the usual excellent service on my visit. Trudy has always been helpful and friendly. Needed additional service was recommended and was completed on time. Miss the free coffee but that’s COVID’s fault. always been helpful and friendly. Needed additional service was recommended and was completed on time. Miss the free coffee but that’s COVID’s fault. More

I took my car in for regular service. Took about an 1 1/2 hrs. I've had my car a yr....unfortunately No oil was put in my car. I called to check and the gentlemen told me they didn't reset the level or somet hrs. I've had my car a yr....unfortunately No oil was put in my car. I called to check and the gentlemen told me they didn't reset the level or something like that. But they really didn't put the oil in. I have 9% oil and I used the stick to check. Never had an issue before. My cover under the steering wheel is crooked, they put that back on but I have less room to put my key in the ignition. No one is perfect, however im a bit taken back my the quality of service I received. Im questioning if the filters were replaced now. Still a fan of LHMT but I now have concerns. More

Trudy is awesome. Arrived at 9:15, promised my truck by 1:30. Called me back at 10:30 saying my service was completed. Excellent customer service as always... 1:30. Called me back at 10:30 saying my service was completed. Excellent customer service as always... More

Best place to get your car serviced!!!! Trudy will take good care of all your Toyota needs. Farley and Macario are great too!! Thanks for the great service! good care of all your Toyota needs. Farley and Macario are great too!! Thanks for the great service! More

I've worked with Trudy for years and she delivers the best customer service I've experienced. She provides solutions & alternatives when available. She is an asset to your dealership. Thanks again for best customer service I've experienced. She provides solutions & alternatives when available. She is an asset to your dealership. Thanks again for the great service Trudy. More