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Larry H. Miller Toyota Murray
Murray, UT
945 Reviews
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945 Reviews of Larry H. Miller Toyota Murray
November 12, 2013
Never have I experienced such amazing customer service anywhere than I did today at this establishment. All of the employees were awesome but KC Gardner (assistant service manager) went above and beyond l anywhere than I did today at this establishment. All of the employees were awesome but KC Gardner (assistant service manager) went above and beyond like no other. I went in today having lost my keys to a car I had purchased there almost 15 years ago. I thought there wasn't going to be anything they could do. Was I ever wrong! KC walked me over to what used to be the correct department to take care of these situations. I guess the protocol had changed a couple weeks ago and nobody had ever tried doing it the new way. Most people would have politely apologized and not wanted to go through the hassle of the new system (it seemed like a pain) and probably would have turned me away or told me to come back another day when they weren't so busy. Not KC! He was super busy but took the time to go through the entire hassle for me without one complaint! In fact, he knew I was stressed out and was doing an amazing job at keeping me feeling upbeat and positive. In less than 30 minutes, I walked away with two keys to my truck! KC is the kind of guy that every employer would be lucky to have and the kind of employee that every customer wishes they could encounter. Thanks again KC! Amy Macfarlane Salt Lake City, UT More
by amymac76
Employees Worked With
KC Gardner
November 05, 2013
The overall experience I had was a very positive one. I felt I could trust the employees, and they were friendly, knowledgeable, and very attentive. felt I could trust the employees, and they were friendly, knowledgeable, and very attentive. More
by JanaeAnderson
Employees Worked With
Dale De St. Jeor
October 03, 2013
I had an excellent experience with Sean Smith. He was friendly and helpful. He was very knowledgeable about the vehicle I was interested in and I left the dealership very satisfied and with an excellent friendly and helpful. He was very knowledgeable about the vehicle I was interested in and I left the dealership very satisfied and with an excellent working knowledge of my new vehicle. All other Miller employees with whom I interacted were friendly and solicitous. More
by hettiepearl
Employees Worked With
sean smith
October 01, 2013
I have been working with KC Gardner for over eight years. I bring all four of my Toyota's to him to get their service. He is willing to work with my schedule and is always polite, courteous and professiona I bring all four of my Toyota's to him to get their service. He is willing to work with my schedule and is always polite, courteous and professional. He comes out to greet me whenever he can and is thorough in his diagnosis if the vehicle has a problem. He is not pushy when it comes to selling extra products but usually mentions them just in case I'm interested but doesn't make me feel uncomfortable. K.C. answers all my questions and keeps my service up to date. I hope to keep him as my service go to guy for many years to come. More
by 82Kat
Employees Worked With
K. C. Gardner
September 16, 2013
Dave Voyles was extremely knowledgeable and helpful. He was accurate with all the quotes he gave me as far as monthly costs and details of the lease. I give him a superior rating based on him never wasting was accurate with all the quotes he gave me as far as monthly costs and details of the lease. I give him a superior rating based on him never wasting my time or coming back with a slightly higher cost like I have suffered through at other dealers. I recommend him and I will buy from Dave again. More
by Fakkinwingbat123
Employees Worked With
Dave Voyles
September 16, 2013
Alan has an great knowledge of Toyota. He was able to answer every question I had and help me find the right deal. I could tell that Alan loves what he does and was genuinely interested in making me hap answer every question I had and help me find the right deal. I could tell that Alan loves what he does and was genuinely interested in making me happy in the right car. Working with Alan was a great experience. I have recommended him to friends and family, 3 if which have purchased a bar from Alan, and were very pleased with the experience. More
by Utahg
Employees Worked With
Alan Weeks
September 02, 2013
The customer service was very friendly and professional.The staff stayed late to done the deal and I appreciate that commitment with customer but I did not the interest rate I want it.They rea professional.The staff stayed late to done the deal and I appreciate that commitment with customer but I did not the interest rate I want it.They really worked hard to get me the lowest rate. More
by saeed1968
Employees Worked With
Pete Bell
August 13, 2013
I purchased a vehicle from LHM Toyota roughly 4 months ago and along with my purchase, I opted to include the service package. Roughly three weeks ago I called to make an appointment for my regularly sche ago and along with my purchase, I opted to include the service package. Roughly three weeks ago I called to make an appointment for my regularly scheduled maintenance, including oil change and tire rotation, and was scheduled, by a female, for a 9:30 apt. Upon arriving at the dealership, not only was I met by a rude service tech, but I also was told that they did not take appointments for the services I needed and that I would be required to wait up to three hours as they were "slammed." When I voiced my frustration about making an appointment and then being turned away, the service tech said, "better luck next time." Today, when I could no longer wait for an oil change as I had surpassed the 5,000 mile mark, I went back to retry my luck. I was at the dealership at roughly 7 am, the first vehicle in the "Express Lube." This time I was greeted by a service tech that was nice, but not what I'd call great at customer service. The service tech took my information and said that someone would contact me when my car was ready. Nearly an hour later, I noticed my vehicle sitting in the bay, yet I had not been contacted. I also noticed three service techs laughing it up about their weekends, exchanging jokes and completely disregarding myself and the numerous other customers there. About 15 min after I noticed my car was in the bay, my name was called and I walked over to the less than friendly woman with my keys. The woman did not go over the service they had done, just asked me to sign a few pages and walked off. Needless to say, LHM Toyota's Service Department is, to put it kindly, a joke. I will be contacting the General Manager of the store and requesting a full refund on the service package I purchased. I would not recommend going to LHM Toyota for any service need, unless a ridiculous wait time and terrible customer service is what you're looking for. More
by mommaof3
Employees Worked With
Service Techs
August 10, 2013
I love LHM Toyota. I purchased over 12 vehicles over the last decade. I always get the VIP red carpet treatment from LHM Toyota. I will continued to purchased my vehicles through LHM Toyota. Thanks Kim last decade. I always get the VIP red carpet treatment from LHM Toyota. I will continued to purchased my vehicles through LHM Toyota. Thanks Kim More
by yesdoitnow
Employees Worked With
Richard Prospero
August 03, 2013
Had a great experience. Dale De St Jeor was knowledgeable and answered all of my questions. He didn't steer me in any one direction, but sought to understand my needs and let me make my own de knowledgeable and answered all of my questions. He didn't steer me in any one direction, but sought to understand my needs and let me make my own decisions. I'm happy with my car. Dale was very friendly, as well as those whom I dealt with on the financing end. More
by TanerMaia
Employees Worked With
Dale De St. Jeor
