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Larry H. Miller Volkswagen Avondale
Avondale, AZ
701 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 701 reviews
September 25, 2024
For sales: Yes, I would recommend BUT be careful. For service: Absolutely NOT! For circumstances out of my control, I have been a client of this dealer for about 5 years. I have to say that they For service: Absolutely NOT! For circumstances out of my control, I have been a client of this dealer for about 5 years. I have to say that they were the only dealer that gave me a break to purchase my first vehicle in AZ. After that, I have traded with them other 3 vehicles. When it comes to service, it’s the most painstakingly thing I’ve ever experienced. I have to be constantly asking about my vehicle status when I cannot wait for the vehicle. My most recent experience and biggest disappointment is that I brought my vehicle in for scheduled maintenance. Since it’s not a VW, and because they don’t have the specific tools to service my vehicle, it had to be serviced in my vehicle’s make dealership. For this process I had to submit a claim to an extended warranty I purchased for my vehicle. After 3 weeks of Larry Miller VW having my car in their parking lot and working my case with the insurance company and the dealership, finally, my was taken to be fixed. After a couple of days, the car returned to LMVW and a 4 wheel alignment was performed, upon request. After it was done, I was told to go pick up the vehicle. After conversing with the service rep and got my keys and paid for the alignment, I went outside to search for my car. After I found it and opened the door to sit down, I noticed that my windshield was cracked beyond repair. Immediately I returned to my service rep and told him to come outside to see what was happened. When I showed him, he clearly knew it happened either while the dealership personnel who took the vehicle to the other dealership to be worked on or returning from it. He took multiple pictures with his phone and said he was going to deal with it on Monday (this was a Friday), because his glass guys come in on Monday. I gave him a call that next Tuesday and, “funny story” happened. The service rep told me that both the General Manager and the Service Manager quit that same weekend and that there was a new one coming next week. I gave them another week. Have been expecting a call for when the dealership will take responsibility for replacing my cracked windshield and it has been a total of 3 weeks and 4 days up to today September 24th, 2024 and nothing yet. If you value bringing your newly purchased vehicle to the same dealership for service, this is not a place you don’t want to make business with. I am still waiting on the service rep to call me to schedule an appointment with their glass guys to have my windshield replaced. More
by a1cgarofalo
Employees Worked With
Other Employees :
Jeff Lentz
September 23, 2024
Excellent service, last minute battery issue with no appointment on a Saturday afternoon, issue fixed within an hour great job appointment on a Saturday afternoon, issue fixed within an hour great job More
by neilheather03
Employees Worked With
September 17, 2024
As always very happy with this dealership. Service was done in a timely manner, Jeff in service was helpful and friendly. Work performed was done well. Service was done in a timely manner, Jeff in service was helpful and friendly. Work performed was done well. More
by FamCani2511
Employees Worked With
Jeff Lentz in service
September 16, 2024
Our experience here was overall great. There was an associate who was blasting television in his office that was a bit distracting while filling out paper work, but we never engaged in wor There was an associate who was blasting television in his office that was a bit distracting while filling out paper work, but we never engaged in work with him. The people we did work with were great and professional. More
by Vlshulby
Employees Worked With
Lucas, Willy
September 16, 2024
We have been purchasing vehicles from Larry H. Miller VW since 2010, and every experience has been nothing short of exceptional! The process is always smooth, easy, and straightforward. The team i Miller VW since 2010, and every experience has been nothing short of exceptional! The process is always smooth, easy, and straightforward. The team is knowledgeable, professional, and truly listens to our needs, making sure we find the right vehicle every time. Their commitment to customer satisfaction is evident in everything they do, and we appreciate the trust and reliability they’ve built with us over the years. If you’re looking for a hassle-free car buying experience, this is the place to go! Thank you, Larry H. Miller VW, for consistently going above and beyond for your customers! We’ll continue to be loyal clients for years to come. More
by Laura Roman
Employees Worked With
September 15, 2024
Fueron de gran ayuda resndiendo algunas dudes sobre la revicion de mi vehiculo y consiguiendo transportation a mi casa. revicion de mi vehiculo y consiguiendo transportation a mi casa. More
by M.espinoza5858
Employees Worked With
September 14, 2024
Really good service and nice selection of cars. I walked out with a new car that I love and got a really good deal on it! I walked out with a new car that I love and got a really good deal on it! More
by Casey C
Employees Worked With
