Larry H. Miller Volkswagen Lakewood

Before I begin, I have to admit that I can't stand car dealerships in general. It all stems from a horrible experience that I had years ago in a Ford store that left scars that still ache. I could go car dealerships in general. It all stems from a horrible experience that I had years ago in a Ford store that left scars that still ache. I could go on for hours in regards to that sour experience but I don't want to take away from the refreshing change I experienced today. I currently own an Audi and was recommended Larry H Miller Volkswagen by a neighbor who knows the General Manager, Jay Frank. Despite my better judgement I brought the vehicle in for service to have a tune and oil change. They offered a free car to drive and offered a maintenance package for $150. The typical synthetic oil change at my usual Audi store usually runs approximately $90-$120. I immediately declined and prepared to leave when Ben explained that this wasn't one oil change but THREE! $150 for not only an oil change but also top off the fluids, rotate the tires and an inspection. It was definitely to good to true so I accepted and then waited with total distrust that I was going to get shafted somehow. This deal completely changed my opinion of car dealers! I was out of the store within 45 minutes. They washed my car, were extremely nice and made me feel like a million bucks. The wait wasn't bad because they have a very comfortable waiting area, direct TV, computers to surf and coffee. Allison, the receptionist was very nice and everyone was very professional. Ben recommended that I do a few minor repairs but didn't push me and then offered to set a time when I was able to reschedule. Seriously, this was the best experience I have experienced in a dealership. Hands down! I will return to have my future repairs completed and plan on using these guys for everything. I was totally thrown off guard when Jay Frank, the GM called on my way home. He was told by Ben that his friend recommended me and he called personally to make sure everything went smooth. I'm still in disbelief but will take both mine and my wife's car in for service. Very cool indeed. More

Josh Karczewski was great, did not think they would be able to get my deal done seeing that I was so upside down in my trade, but Josh and the management team got it done for me. they truely will do what able to get my deal done seeing that I was so upside down in my trade, but Josh and the management team got it done for me. they truely will do what ever it takes to make a deal for YOU! More

I have always been extremely skepitcal of Dealers in general. I called into this shop because I was interested in genuine OEM parts, etc. Why not give them a try? I was astonished with the amazing servi general. I called into this shop because I was interested in genuine OEM parts, etc. Why not give them a try? I was astonished with the amazing service these guys offer. Ben, the Service representative was amazing. He explained the benefits of using the Dealership including the fact that they have complimentary loaners and free coffee. Big deal right? Well it was! They have Starbucks coffee for free, WiFi, Direct TV, and after a five minute wait he had me driving down the road in a brand new Passat as a loaner. He also provided me with a discounted oil change package that was only $135 for three synthetic oil changes. My last oil change at an undisclosed non-VW store was $89 for only one! I felt great with the whole experience. I will confess without a doubt that this Dealership has it together. More

Josh was amazing, he made sure he knew the budget we were working with and didn't try to over sell us! He even went above and beyond to make sure we had everything we needed! I can't say enough great thing working with and didn't try to over sell us! He even went above and beyond to make sure we had everything we needed! I can't say enough great things about him, would buy another car from him any day! More

This was the best car buying experience. Having purchased a large number of new and used cars over the past 40+ years, this experience was by far the best. Josh and Thomas were easy to work with, very accomo a large number of new and used cars over the past 40+ years, this experience was by far the best. Josh and Thomas were easy to work with, very accomodating and informative. I am pleased with my purchase and will visit this dealership when I plan to trade for another VW. More

Thomas Furlong our sales rep made his first ever car sale to us. He worked so hard, tried so hard and has such a great honest attitude, VW should be proud of him. We were! to us. He worked so hard, tried so hard and has such a great honest attitude, VW should be proud of him. We were! More

I called Noah with some questions about a new Passat. The information that he gave me, and his outstanding customer service, allowed me to effectively negotiate with my local dealer. Had my dealer not been w information that he gave me, and his outstanding customer service, allowed me to effectively negotiate with my local dealer. Had my dealer not been willing to work with price I would have been willing to drive a several hundred miles to buy from Noah and Larry Miller Auto. That is how impressed I was with the customer service experience. More

I spent a few months trying to figure out what was the best for my money and what I would be happy with for the long-term. I dealt with multiple dealerships and multiple car salesmen. Kyle was by far my best for my money and what I would be happy with for the long-term. I dealt with multiple dealerships and multiple car salesmen. Kyle was by far my favorite, for many reasons. One, he was very patient with me through the process, and was very helpful to make sure I had all of the information I needed to make an informed decision. Two, he didn't harass me. I hate it when you go test drive a car, and have a million phone calls over the next 5 days asking when you're going to buy. Kyle didn't do that. He periodically checked in on my progress, but let me come to him with questions as well, making it a more enjoyable experience. And three, the actual purchase of the car was as seamless as possible. He was very thorough with explaining all of the features of the car and how to use them. I am so happy with my purchase, and with my choice of dealership. I would recommend it to anyone looking to purchase a volkswagen! More

I had bought a used VW from a different dealer and the key that they gave me broke and they did not have an extra one. I was told that I had to go to a VW dealer to get a new key. I did get a new key, and key that they gave me broke and they did not have an extra one. I was told that I had to go to a VW dealer to get a new key. I did get a new key, and when I went to use it, it did not work. I called the dealer later and they told me that I had to have it programmed to the car.... no one told me that when I paid for the key. Then I set appointment for the next day and they programmed the key and everyone was super nice. It was one of the most painless experiences that I have ever had a dealership. Thank you!! When I am able to buy a brand new car I will be buying from you guys! More