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Larry H. Miller Volkswagen Tucson

Tucson, AZ

4.7
420 Reviews

900 W. Auto Mall Drive

Tucson, AZ

85705

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Showing 420 reviews

February 17, 2018

Regular maintenance From the time of sale 5 years ago to now the dealer and their service dept have been awesome! Andrew in the Service Dept is the BEST!! Thank you Andr More

by Azjunebug
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew
Feb 19, 2018 -

Larry H. Miller Volkswagen Tucson responded

Thanks for leaving us the excellent rating and review! I'm glad that we were able to give you the fantastic experience that you deserve, and get you back on the road as quickly as possible. We greatly appreciate you entrusting us with the care of your vehicle over the last five years. Please let us know if there's anything else we can do for you moving forward. - Bill Klaer, General Manager

February 15, 2018

Great customer service Shawn in Tucson went way out of his way to help me get service through the dealership’s warranty contract I purchased when I bought my used car from t More

by PTW
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Shawn
Feb 19, 2018 -

Larry H. Miller Volkswagen Tucson responded

PTW, we appreciate you taking the time to leave us the incredible rating and review. I'm glad that Shawn was able to take great care of you, and make sure your warranty contract was honored. We greatly appreciate you entrusting us to care for your vehicle, and look forward to working with you again in the future. - Bill Klaer, General Manager

February 15, 2018

VERY GOOD I HAD A VERY GOOD EXPERIENCE AT LARRY MILLER VOLKSWAGEN. ANDREW WAS VERY POLITE AND EFFICIENT. HE MADE ME VERY COMFORTABLE IN THE WAITING ROOM AND KE More

by MAGGI PARKER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ANDREW
Feb 19, 2018 -

Larry H. Miller Volkswagen Tucson responded

I'm glad that we were able to give you such fantastic experience, Maggi! I'm happy to see that Andrew was able to treat you with the kindness and efficiency that you deserve, and get you back on the road in a quick and timely manner. Please let us know if there's anything else we can do for you moving forward. - Bill Klaer, General Manager

February 14, 2018

Great Many Valencia was a really good seller he help me to get my new car. he is a great guy and know what he is doing. He has great skills on his work More

by Montanolav
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Many Valencia
Feb 19, 2018 -

Larry H. Miller Volkswagen Tucson responded

Thank you for sharing your experience with us, and awarding us with flawless scores across the board. I'm glad that Manny was able to help you through the buyer process, and into the car of your dreams. We appreciate your business, and hope to work with you again soon. - Bill Klaer, General Manager

February 12, 2018

Very nice Everyone was polite and attentive. We did habe to.wait a while for final paperwork, but that was computer issues. Other wise, it was good. More

by Stephanie Kerwin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary, Tim Hanson
Feb 19, 2018 -

Larry H. Miller Volkswagen Tucson responded

Thank you for sharing your experience with us, Stephanie! Congratulations on your new car! I'm glad our staff was able to give you the attention, and kindness you deserve. Please let us know if there's anything else we can do for you in the future. - Bill Klaer, General Manager

February 12, 2018

Service dept First they called to make an appointment. Then they were quick to complete the oil change. And offered a shuttle to/from the nearby mall, it was gre More

by Gonzocrazyaz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean
Feb 19, 2018 -

Larry H. Miller Volkswagen Tucson responded

We greatly appreciate your awesome rating and review. I'm glad that we were able to complete your oil change in a quick and timely manner, and provide you with some entertainment while you waited. Thank you for your business, we hope to work with you again in the future. - Bill Klaer, General Manager

February 11, 2018

Good service I was greeted as soon as I arrived and shown to the waiting area. I received a text from my service adviser telling me if I had any needs while there More

by Passat fan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn
Feb 12, 2018 -

Larry H. Miller Volkswagen Tucson responded

Thank you for sharing your excellent rating and review. I'm glad that we were able to communicate with you efficiently, and give you a comfortable and friendly customer service experience. If there's anything else that we can do for you moving forward, don't hesitate to let us know. We look forward to seeing you again. - Bill Klaer, General Manager

February 08, 2018

Rapidly identified an unanticipated problem Saved me time and money because repair was still under warantee. Grateful for the prompt to come in for service because I avoided unnecessary costs More

by Paul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Hanson
Feb 12, 2018 -

Larry H. Miller Volkswagen Tucson responded

Thanks for sharing your experience with us, Tim! I'm thrilled that we were able to identify your unexpected problem, and save you some of your hard-earned money. I'm glad that we were able to exceed your expectations, and look forward to doing so again in the future. - Bill Klaer, General Manager

February 08, 2018

Great service They got us in fast and got our AC and heater back up and running right away, great service and great experience! Highly recommend for all your servic More

by Andy b
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew and Carl
Feb 12, 2018 -

Larry H. Miller Volkswagen Tucson responded

Andy, we appreciate you sharing your excellent testimonial with us. I'm glad that we were able to get your A/C up and running again, in a quick and timely manner. We appreciate your recommendation, and look forward to working with you in the future. - Bill Klaer, General Manager

February 07, 2018

Oil change/service My visit to LM yesterday was pleasant. Staff, Andrew, or courteous, thorough and get me updated with findings. I appreciate the thoroughness and the More

by Kiki
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew asman, Tim Hanson
Feb 12, 2018 -

Larry H. Miller Volkswagen Tucson responded

Thanks for sharing your experience with us, Kiki! I'm glad that Andrew was able to treat you to a fantastic experience. We do our absolute best to keep our customers updated throughout your service process, and communicate to the best of our ability. I'm happy that we were able to make you happy, and we hope to do so again in the future. - Bill Klaer, General Manager

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