Larry H. Miller Volkswagen Tucson

Power Steering Repair As always, I was extremely impressed with the service I received from my Service Advisor, Travis. He was waiting for me to arrive at the scheduled ap As always, I was extremely impressed with the service I received from my Service Advisor, Travis. He was waiting for me to arrive at the scheduled appointment time and quickly checked in my vehicle. Once checked in, he personally drove me to my place of employment so I wouldn't miss the weekly early morning meeting. My Service Technician Terry, continues to provide outstanding service and quality workmanship on all my vehicles. I was very happy with the installation and all problems I was experiencing are now resolved. I will continue to bring my vehicles to LHM VW Service and wouldn't trust anyone but Terry to work on my wife's vehicle! Thank you for the outstanding work. More

Buyer beware. Test drove a used 2012 Golf TDI that they said had a tech package. They tried to tell me how great of a deal this car was. They would not come down on Test drove a used 2012 Golf TDI that they said had a tech package. They tried to tell me how great of a deal this car was. They would not come down on the price at all. They actually did me a favor as I walked away. The car said on their website that it had navigation, sun roof/moonroof, it did not. I believe that with tech package it has push start, this car used a key. They tried to tell me that the car was worth 23k + and was on Internet blowout. Well blowing was right. I looked at KBB. The fair purchase price is 19500. They have it listed as 19999. I test drove a new 2015 on a different lot and the used one seemed like there was something wrong with the brakes. The manager was a little defensive, but the sales guy was great... Mario. He tried to help, but the manager would not budge even after Mario pointed out the errors of the listing. I checked the dealer website today and the car is still listed with features it does not have. Guess they are trying to get you to come in. More

Ten...Ten...Ten! What can a say? I've been using Larry H Miller since I bought my 2012 Passat. I love the care and dealing with the people there so much that last ye What can a say? I've been using Larry H Miller since I bought my 2012 Passat. I love the care and dealing with the people there so much that last year I bought a 2013 Jetta for my wife. Andrew has been my service agent for two years and he ALWAYS does a great job. Like I said a TEN More

Nice car, though a few complaints about the sales process I received a fair price on the vehicle I wanted (Jetta Sportwagen TDI) from Larry H. Miller. Steve was very friendly and responsive to my emails befor I received a fair price on the vehicle I wanted (Jetta Sportwagen TDI) from Larry H. Miller. Steve was very friendly and responsive to my emails before I came into the dealership. The fit and finish of the vehicle are everything that I hoped for. However, there were a couple of niggles during the sales process: 1. It took the dealership over a week to ship the vehicle from another dealer in New Mexico. 2. Even though I purchased the vehicle in cash, I was still asked to fill out a credit application in order to make sure that I was “not a terrorist.” I understand that under the requirements of the Patriot Act, dealers are required to run such a background check involving purchases in cash worth more than $10,000. (Even still, I am not sure whether a credit application is the proper tool for this). However, this applies only to literal cash payments or money orders. Since I was paying with a check, this kind of reporting should not have applied to me. 3. The finance salesperson, Kyle, gave me a long hard sell on the dealership extended warranty. I had decided before I came to the dealer that I did not want to purchase such a policy. I let Kyle know that nothing he could say would change my mind, and I wanted to proceed to signing the final contract. He told me that it was his “job” to offer this sales pitch, and I would just have to sit through it. I understand that the dealer makes a lot of money on selling these extended warranties, and the salesman has a strong incentive to up sell me on the warranty. But it would be refreshing if the salesman would respect my time by not making me sit through such a long sales pitch when I have already made up my mind. More

Started my search via internet and had an excellent experience in selecting and purchasing my new Passat!! Thanks to Gary Goodin for being the BEST experience in selecting and purchasing my new Passat!! Thanks to Gary Goodin for being the BEST More

Appointment at 1:00. Car stood outside until 2:00. The reason for my appointment was to get a new battery installed. Was told it would take 40 minutes to one hour at time of appointment. At 2:48 was tol reason for my appointment was to get a new battery installed. Was told it would take 40 minutes to one hour at time of appointment. At 2:48 was told...well the battery is weak. Do you want to replace it today? Was them told it would be a few more minutes and the car would be ready. Was finally given the car keys at 4:27 as I paid my charges of 186.87. No "sorry for the wait, thanks for choosing us, call with any problems or concerns...nothing. I originally purchased my car at Camelback Volkswagon in Phoenix and will be driving the 125 miles to this dealership to have any other maintenance done. What a joke of a dealership Larry Miller is. For some reason they could not access my car under the Volkswagon network to see the previous maintenance ALWAYS done at Camelback to see if my old Volkswagon battery was under in type of warranty. I need to bring in written proof from Camelback Phoenix!! More