Larry Puckett Chevrolet

My experience with this dealership was outstanding. They went above and beyond to give me the best deal possible. They took really good care of me. They went above and beyond to give me the best deal possible. They took really good care of me. More

CT was great wasn’t easy to get me a deal but he did it. He’s very passionate about his job as good as his job. Also thank you all so much love my truck. I’ll continue to do business with you when I’m looki He’s very passionate about his job as good as his job. Also thank you all so much love my truck. I’ll continue to do business with you when I’m looking for vehicles. God bless y’all. More

Great Dealership! The only ones I trust to work on my 2021 Chevrolet Silverado! Very helpful, fast, friendly service each and every visit! The only ones I trust to work on my 2021 Chevrolet Silverado! Very helpful, fast, friendly service each and every visit! More

Always a great experience with Bruce Williams. 5th car we have purchased from Larry Puckett, 4th car we got to work with Bruce on. Wont be the last car we get from Larry Puckett. 5th car we have purchased from Larry Puckett, 4th car we got to work with Bruce on. Wont be the last car we get from Larry Puckett. More

Great experience, Jordan was wonderful to work with. Very painless process! Looked at a 2019 Frontier and ended getting a 2022 Frontier! Love it ! Very painless process! Looked at a 2019 Frontier and ended getting a 2022 Frontier! Love it ! More

Great Sales Dept. , Service Dept - understaffed transmission technicians, GM supplier was very poor and very slow. Communication was very slow, had to call for updates , Service Dept - understaffed transmission technicians, GM supplier was very poor and very slow. Communication was very slow, had to call for updates and did not inform customer about unscheduled delays. A 2023 Suburban was in the shop for seven (7) weeks because of no parts (valve body for transmission, I think?) More

Day 1: I took my car to the dealer because my fuel door wouldn't open and there was no sound when the doors were unlocked with the remote. I expected to receive a phone call at some point during the day le wouldn't open and there was no sound when the doors were unlocked with the remote. I expected to receive a phone call at some point during the day letting me know what was wrong with the car. I had called earlier, and the service rep told me she would call me as soon as she knew something. I didn't hear from her, so I called about an hour before closing and was told she was gone for the day but had left me a message. I wasn't happy because the message didn't answer all of my questions. Day 2: I called the service department mid-morning to give them time to get beyond the rush. I spoke to someone in the service department who told me the service rep was on the phone with my warranty company. When I finally spoke with the service rep, she told me the warranty company had denied my claim. I told her to go ahead and order the part and that I would contact the warranty company. Even though the part wasn't covered by the warranty, the claims adjuster was able to provide me a cost reduction. Within about 30 minutes, I received a phone call from the service rep stating she had been contacted by warranty company and informed me what my reduced cost would be. Day 3: I received a call from the service rep that my car was ready around noon. I picked it up and verified that the issues had been fixed. As I was driving home, I noticed it seemed like my tires were picking up more rocks in the tread than normal because it was noisy under my car. When I finally got home, I saw there was a chain dangling under my car, which is what was causing the noise as it beat against the bottom of my car. As I continued to inspect the car, I noticed scratches on the far left/right edges of the back of the car. I also noticed deep scratches in the fiberglass just below the tail pipes. I called the service rep to let her know the situation and told her I was on my way back to the dealership. She and the assistant manager came to look at the car. I was told the chain was attached to a magnet that was left attached after service. Two magnets had actually been left attached and the service tech removed them. The assistant manager stated he would get the body shop to fix the scratches. I told him I would bring the car back the next day. I asked him if he could also have the body shop wipe all the handprints off the car that had been left while being serviced. Day 4: I took my car in to have the scratches fixed and it was done by early afternoon. When I went to pick it up, I noticed part of the scratch on the far-right corner was still visible and informed the service tech. She asked if I wanted her to get the assistant manager and I told her not to. As I was walking back to my car, I noticed two new scratches where the handprints used to be to the left of the gas door. The back window and trunk of the car was also covered in a layer of dirt. I couldn't believe my sports car was dirtier than it has ever been and it was coming from the body shop at a dealership. I showed it to my husband who was there with me and asked if I should let the assistant manager know. He said we shouldn't waste any more time there since they didn't care enough to take care of the car or fix the scratches correctly. I'm certain they have lost me as a customer. More

We weren’t in the market for a car, but were kind of forced to purchase a car , due to an accident where my car was totaled. Thankfully, Bruce Williams helped us pick a car that we could pass down to ou forced to purchase a car , due to an accident where my car was totaled. Thankfully, Bruce Williams helped us pick a car that we could pass down to our daughter in a couple of years. This was the 5th automobile we have purchased from Larry Puckett Chevrolet. Great dealership with great service! Highly recommend! Carla and Greg Nichols More

Outstanding buying experience. From Salesperson to Finance to Management...professional, no pressure, and smooth process. From Salesperson to Finance to Management...professional, no pressure, and smooth process. More

Service department was great and kept me updated while my truck was being diagnosed. Thank you. truck was being diagnosed. Thank you. More