Back

Larry Roesch Volkswagen

Bensenville, IL

4.9
93 Reviews

313 West Grand Avenue

Bensenville, IL

60106

Directions

Filter Reviews by Keyword

By Type

Showing 93 reviews

February 19, 2022

They were great to work with on purchasing my new Atlas. Especially JR and Ken. Thanks again guys. More

by gurdysman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Roman
February 05, 2022

I had a very pleasant experience at Larry Roesch V W . I had a very pleasant experience at Larry Roesch V W . It started with Kevin Maya, going over all the cars and their features. We went on th More

by molly
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Maya
January 14, 2022

Bought my wife’s Arteon Sel Rline premium through them. Spoke on phone and then met with JR. Gave more for a trade in then any other dealer. Very friendly and was a quick and painless process. 4 mon More

by weld597
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irma O’Donnell, Tim Ronowski, JR Roman
January 06, 2022

OMG please DO NOT use this dealership. They offered a high interest rate for financing so I obtained my own through USAA. They would not do the deal and I can only guess it is because I refused their fin More

by hwax
Customer Service
Recommend Dealer
No
Employees Worked With
Marijana Malencic
Jan 07, 2022 -

Larry Roesch Volkswagen responded

Mrs. Waxweiler, We have no problem with you financing through another bank. Like I stated on the phone we just cannot accept a printed Draft Check. How this process normally works with USAA. . It only takes about 2-3 business days to receive the check after this form is filled out. We have done this multiple times in the past through USAA, and several other Credit Unions. If you would still like to proceed with purchasing the vehicle, please let us know. Sincerely, Eric Lee General Manager

Jan 07, 2022 -

hwax responded

You were not receiving a draft check and you know that! The funds would have been electronically transferred to you within minutes. I spoke to USAA after we got off the phone and they too believe your dealership is trying to force acceptance of your financing because that makes zero sense that you would wait three or more days for payment rather than immediate payment. You are crooked as they come.

April 07, 2021

Friendly, patient, and incredibly helpful staff. I worked with Armando to help me purchase the car of my dreams, the GTI. This was my first car purchase and I could not have asked for a better experience tha More

by adamko1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Armando Mariscal , Marijana Malencic
February 22, 2020

I had to wait a really long time for them to pick me up at work and they charged $140 just to reset a sensor. More

by JimG
Recommend Dealer
No
Employees Worked With
Jorge and Irma were nice
September 19, 2019

It's all about relationships. It's all about relationships, right? The Larry Roesch team does a great job of making the customer feel important. The sales staff is good at listenin More

by Mary Pat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Ronowski, Kevin Maya, Chuck Palmisano, Marijana Malencic
June 13, 2019

Love my 2018 atlas Were from Indiana, but we bought from Larry roesch because we heard about how easy they are to deal with... we took the train up from Indiana, spent More

by Rowdog
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marijana Malencic
June 06, 2019

Lease 2nd time Kevin Maya was awesome when I came to look for my 2nd lease. He took his time with us and gave us many options. I am happy with my new lease and would More

by Deedee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Maya
September 16, 2018

New auto purchase It was a wonderful experience dealing with the professional and courteous salespeople of this establishment. They went beyond our expectations with th More

by RWBeezie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Crooks, Marijana Malencic
2
...