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Larson Cadillac

Fife, WA

3.2
132 Reviews
Call Dealership (253) 474-9424

6411 20th St E

Fife, WA

98424

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132 Reviews of Larson Cadillac

November 08, 2023

My initial contact to set up a test drive was Jason who set things up, provided directions and gave me contact information if needed. When I arrived he introduced me to Vasiliy who was our sales person. More

by Mollie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vasiliy, Jason , Paula, Doug Watanabe
Report | Print
November 08, 2023

Very good customer service and they answered all my questions and concerns work was done in a timely manner. More

by TOASTCC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Makenzi Chase, Hailey Zickler
Report | Print
November 06, 2023

Great customer service, Makenzie was great. I took my car to Larson Cadillac for an Oil change and tire rotation. More

by Ashley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Makenzi Chase, Hailey Zickler, Adam Nunez
Report | Print
November 04, 2023

Adam was really Cool and mackenzie is a Really friendly and pretty counter person. All in all it was good More

by jakebvowell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Makenzi Chase, Adam Nunez
Report | Print
November 01, 2023

Appreciate the great customer service snd attention to my needs. Can count on this dealer to take care of my concerns. More

by Landrlovenest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Manning, Adam Nunez
Report | Print
Nov 03, 2023 -

Larson Cadillac responded

Thank you so much for your review and comments. We'll see you on your next visit, have a terrific day!

October 31, 2023

Thanks for your kindness and service thanks,thanks thank you!! Is the owner like the pictures of the 1991 Cadillac?? More

by wmelvin553
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Makenzi Chase
Report | Print
Nov 01, 2023 -

Larson Cadillac responded

Thank you so much for your kind review and thanks. We appreciate the opportunity to take care of your Cadillac and will look forward to your next visit where we will work even harder to earn your business. Have a terrific day!

October 30, 2023

minor repairs for the coin box and radio are very costly! I was informed that the warranty repairs expired 3 months ago. More

by LASCSL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Makenzi Chase
Report | Print
Nov 03, 2023 -

Larson Cadillac responded

We'd like to connect with you regarding your concerns and see what we can do to help. Please send your contact information to larsoncares@looklarson.com and we'll connect with you.

October 30, 2023

SO GLAD Adam is back--he's BY FAR the best there is and he is kind, helpful, thorough and makes a customer want to be there. He patiently explains and offers beyond just a normal service experience! More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Nunez
Report | Print
October 27, 2023

Horrible. They lied about the services they didn’t do they gave me my car back with lights flashing and let me drive off the lot. They charge me for parts that More

by DSORIA209
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Makenzi Chase, Hailey Zickler, Kenneth Manning, Adam Nunez, Zachary Rexroad
Report | Print
Nov 03, 2023 -

Larson Cadillac responded

We're working on your concerns and Ken, our Service Manager will be keeping an eye on your vehicle repairs for you. We are sorry for your experience and will work hard to regain your trust.

Nov 04, 2023 -

DSORIA209 responded

I received my car today and more issues than before. My car no longer locks when you walk way. My speed limit icon/hologram is gone. They said all Those issues where there before. The sensors and now there are multiple problems my car didn’t have before and they never pick up the phone. Ken kept insisting to talk to my spouse because I did not understand. His behavior was inappropriate because of my gender. My car received a new part but now has multiple issues and they never owned up to fixing them Ken said they will no longer spend time fixing a car with over 100k miles. I hope someone responds and resolves this issue I love the brand Cadillac but this dealership has missed the mark. It’s been 3 months.

October 26, 2023

The waiting area does not have any vending machines or snacks. I had to wait for 4 hours to get to know the diagnosis. After 4 hours Adam told me that they can give me the ride to go back home or to a r More

by BDHILLON1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Nunez
Report | Print
Nov 03, 2023 -

Larson Cadillac responded

Thank you for your review and comments. We are sorry your visit was not a good one and we're working on improving with your comments. Have a terrific day.

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