Larson Chrysler Dodge Jeep

Best car buying experience After looking at other dealers I found a truck a a great price so I called and spoke with Mike Burrell he seemed friendly and knowledgeable made a app After looking at other dealers I found a truck a a great price so I called and spoke with Mike Burrell he seemed friendly and knowledgeable made a appointment.He had the vehicle ready to look at no pressure we did end up buying a Cherokee instead easy process I would recommend Michael and Larson's to friends and family More

Bait N Switch!! No Customer Service..PERIOD! As a longtime Larson Autogroup customer...this Larson Dodge Ram of Puyallup is the absolute worst! First, just pulling into the dealership and walking As a longtime Larson Autogroup customer...this Larson Dodge Ram of Puyallup is the absolute worst! First, just pulling into the dealership and walking around the lot for 15 minutes, no one greets you, the sales folks just stand outside and talk amongst themselves. After 15 minutes, decide to go inside and actual find someone that was willing to greet you... nope that didn't happen either. Had to literally walk into someone's cubicle space and ask for assistance...that wasn't of any help either..as I was passed around from one salesperson to another. Evidently no one wants to sell cars at this dealership. Finally, I get a salesperson named Keith. From the start I already new that this was going to not be a good experience. Keith is well versed in the sales pitch and B.S. attitude. Basically, let's look at everything else but what I am asking for..very poor salesman. This salesman actually said he is not going to walk back and forth to the sales manager Tony and represent what I am negotiating for. It seems as though every deal is the "Best Offer". 10k difference from KBB trade offer..very poor trade offers...takes way too much time to haggle and come to an agreement. Tony the sales manager had the nerve to tell me that my trade needed new tires, when the truck had new tires and only 5k on them...he didn't even go outside and look at the truck until I complained and almost walked out...that set the presidence for the whole tibacle at this dealership. Many times I wanted to walk away!! But they had the vehicle I wanted..so I wanted to ensure I did my best to negotiate a great deal, so the right monthly payment...however, this dealership between the sales manager and the salesman...they are of no help!! It's all about the bottom line over customer service with Larson Dodge Ram Puyallup! This dealership has perfected their Bait N Switch...originally went in with a stock number from their online website with the deals and offered with that specific truck vin number and stock number, just to have Keith and Tony say that the websites are all wrong, and it's their advertisement companies fault, and that they do not honor their online pricing. Seriously?? But Keith the salesman wants to show you every other vehicle with no options for even more money. Such a waste of time! Be careful with this dealership as they will negotiate a price with the asterisk that you must Finance through them only. They build the price just to change the interest rate to make more money on you. You are way better off being pre-approved with your own bank or credit union. BUT...this Larson Dodge Ram of Puyallup does NOT make it an option for you to bring your own financing to table. After three days of haggling for a reasonable trade value, and reasonable price of the truck, finance now has their turn at price gouging. Michelle in finance..extremely unprofessional and mean lady, will straight up look you in the eyes and lie to you...she will tell you that unless your paying with cash in full for the vehicle you must Finance through her..and later refinance elsewhere for a lower payment. This is completely not true! But trying to get a Purchase and Sales Agreement through this dealership is near impossible! Normally you would get a sales agreement and take to your bank and close the loan and being a cashier's check back to dealer to finalize the deal...not with Larson Dodge Ram Puyallup. Keith the salesman continuously voices his disgust and makes empty promises, Tony the sales manager will lie to you continuously and tell you everything under the sun..and Michelle in Finance will scold you, roll her eyes at you, and straight lie to you...worst of it..she holds your trade car registration hostage if you choose to just walk away from the deal because you don't want to finance with her. It literally took the General Manager Lewey to go into her office and retrieve my original car registration. It was a circus!! Unprofessional and uncaring people at this dealership. Never heard anything back from the salesman for two weeks until the General Manager Lewey calls me to find out what happened. After explaining the poor car buying experience at his dealership, he at least made it right! Up the trade, and got me a Purchase Sales Agreement to take to the bank. Michelle in Finance originally quoted 5.9% from AlaskaUSA by going through their dealerahip...in person at the credit union the rate was 2.9%. That just proves the lies, and interest manipulation this dealership has on its customers. Just raw and dirty finance expierence..even when they know your being payment conscience. Worst part is upon delivery I was promised new windshield wipers, top off on all fluids, and a hand wax from Keith the salesman. None of that occurred. At delivery...Keith was outside with the other three stogies salepeople and literally told me to go to his desk and scoop up the keys off his desk..not a thank you or nothing. At least the truck was was parked in front so I can deliver the truck to myself. After a quick walk around of the vehicle..of course it was dirty from the test drive...mud all in the wheels wells...i atleast noticed the temp tag was nowhere to be found. I had to go back in and beg for my temp tag. 20 minutes later..finally I had one. Again no thank you's..as if I was there interrupting their work day. To this day..still havnt even received a follow-up call or offer to fix the windshield wipers, fluids, car wash...nothing. Think twice before you give this dealership a chance to price gouge your pocketbook, or make empty promises. The experience and your time is not worth it. More

Oscar Rodriquez We bought two jeeps from Oscar one was 4 WD for my husband and other 2 wheel drive a few days later for myself. We were under no pressure from Oscar, We bought two jeeps from Oscar one was 4 WD for my husband and other 2 wheel drive a few days later for myself. We were under no pressure from Oscar, a very delight to deal with. I would recommend Oscar to all that go to Larson Dodge in Puyallup. He really is a good guy..... More

2017 Jeep Grand Cherokee I had a great experience and I love my vehicle!!! After the vehicle was picked out I was out the door in 45 mins. 2017 Jeep Grand Cherokee Th I had a great experience and I love my vehicle!!! After the vehicle was picked out I was out the door in 45 mins. 2017 Jeep Grand Cherokee Thanks Justin More

March 8th Jeep purchase Went to Larson. Dodge on March 6th to look at a Jeep we had found online. We looked around and did not see the Jeep, I actually had to go into the dea Went to Larson. Dodge on March 6th to look at a Jeep we had found online. We looked around and did not see the Jeep, I actually had to go into the dealership (very low pressure), Oscar Rodriguez looked the Jeep up online and found it on their other lot. He took me over and had me drive it back. He worked with me and knew the situation I had with my car. I told him I would be getting back to him the next day. He was very easy to deal with, great personality and came in on his day off to work with me and get me no matter Jeep. I would recommend seeing Oscar and Larson Dodge for your new or certified pre- owned car. More

Best service Paul Straling spent 3 months working with me after my car was totaled. I was picky, but he kept looking until he found what I wanted. I never imagined Paul Straling spent 3 months working with me after my car was totaled. I was picky, but he kept looking until he found what I wanted. I never imagined the car I would get and couldn't be happier with it. I will recommend Paul to everyone I know who is looking for a new car! More

Worst Service Department I have seen My wife and I bought a brand new 2017 Jeep Grand Cherokee on Wednesday 2/8/17. We drove the vehicle home that night and then flew out of town the foll My wife and I bought a brand new 2017 Jeep Grand Cherokee on Wednesday 2/8/17. We drove the vehicle home that night and then flew out of town the following morning. Upon returning on Sunday evening (late at night) we noticed the windows looked funny. We opened the doors up and every window was frozen on the inside as well as the outside (my guess was a window seal was broken or missing). The following morning my wife went to work and had a hard time defrosting the car and the inside of the windows were melting into the car (water spots on the dash board). Before she got off work I text the lady who sold me the car and she told me that we should bring it down that day. My wife gets home and we head down to the dealership just to be told that we have to come back on Wednesday because they have an interior/water specialist that is only there on Wednesday's. We asked right then and there if a loaner vehicle would be available as we have kids in school and we cant have my wife car-less. We were told "yes" there would be multiple to choose from and if they didn't have any they could contact Enterprise (which come to find out is not true, they don't have loaners available and they wont pay enterprise for one). So Wednesday rolls around and my wife goes into the dealership and was receiving attitude from one of the counter guys asking "why are you here" "what's wrong with it" after already explaining to them the issues on Monday. My wife tried to explain the issue and even offered to show him a video of the issues we were having as we recorded them the morning before, he didn't want to see it. He then explained to her that not much could be done because the weather was fine at that moment in time. So my wife spends almost 3 hours at the dealership just to have them tell her that the vehicle is checking out "okay" and to bring it back when this happens again. We are currently in the midst of waiting to hear back but as you can tell they are a joke and not organized. Here is my advice/warning for future customers: 1.) Once you buy the car... you are NOTHING to them! 2.) If you can, avoid them! 3.) If you can't, work with Carmen in sales.... she is wonderful and very accommodating. More

They only want your money. Horrible company My family went here to trade in our car and buy a jeep. After a week of lies and rudeness from Tony the sales manager.we decided to look elsewhere. Po My family went here to trade in our car and buy a jeep. After a week of lies and rudeness from Tony the sales manager.we decided to look elsewhere. Poor business practices and disrespectful to me a army veteran.I'll never go here ever. More

Exceptional experience! Today I drove home in my brand new 2017 Jeep Trailhawk and my daughter in her 2015 Chrysler 200. I didn't start out to buy 2 vehicles, 4 weeks ago I Today I drove home in my brand new 2017 Jeep Trailhawk and my daughter in her 2015 Chrysler 200. I didn't start out to buy 2 vehicles, 4 weeks ago I came across Cole Mulnix after contacting many dealerships from Chehalis to Seattle. I was seeking information on Jeeps and Cole was the ONLY internet salesperson who treated with me with respect and hung in there with me through many many questions. After I blocked, and unsubscribed all the other rude, aggressive idiots I dealt ONLY with Cole. I realized he had no idea while working through this medium whether I was serious or not but, he never wavered. Finally, I gave him a date and time and we met face to face. The experience had been fine tuned and narrowed down for me. I fell in love and bought my Jeep and decided to buy my daughter a car also. I am 60 years old, i have bought many cars over the years, Cole is a stand alone STAR!! Larson Chrysler you have a gem there for sure! The service was outstanding and my interaction with Kayla Wood your customer Service person was professional and warm, Outstanding Job! Stop by Larson Chrysler for a GREAT experience, ask for Cole! More

Purchased 2016 Dodge Journey We purchased our vehicle January of 2016. Prior to that we were emailing Justin Smith for a couple of weeks working out the perfect deal for us. By th We purchased our vehicle January of 2016. Prior to that we were emailing Justin Smith for a couple of weeks working out the perfect deal for us. By the time we were ready, our car was already selected, we had already began paperwork, so the process in office was short and sweet. There was a sale going on so we got our Journey for an awesome deal. They also helped us to find a finance company with a decently low interest rate. Also, since purchase the vehicle 9 months ago, they still check in with us. We're more than happy with our family car, Justin Smith, and Larson Dodge. If we needed another car, we'd surely go through them again! More