Larson Chrysler Dodge Jeep

Poor customer care I too bought a car from Justin Smith. It was a very long frustrating day. I had spoke previously to Justin about driving a Dodge Dart set. My appt was I too bought a car from Justin Smith. It was a very long frustrating day. I had spoke previously to Justin about driving a Dodge Dart set. My appt was at 11:30 and I did not get home until after 7:30 that evening. Justin never did find a set to drive. I had wanted a sun roof and he said sxt's did not come with one. I only drove 1 new car and a few older ones for being there all day. Justin managed to vanish several times though out the day. Later I learned he was giving another person the time instead of helping me. Oh and never let him know you have cash, my car managed to cost so much more because of this. It was a fight to get my plates so for dates I could not drive car since they never mailed my plates. Please be careful with Justin, he brags about all the deals he gives the Seahawks (who I must say yes I love my hawks). More

Poor Customer Service I am disappointed in myself that I didn't read online reviews before purchasing my '16 Patriot from Larson JDR. Firstly, no one ever called when my p I am disappointed in myself that I didn't read online reviews before purchasing my '16 Patriot from Larson JDR. Firstly, no one ever called when my plates came in. Also, there was a scratched part of the console that needed to be replaced, and getting anyone to answer the phone at the dealership to schedule that, or return a call, (even when told they will call back within the hour), is a complete joke and beyond frustrating. I finally got an appointment to replace the part, after a month of calling and finally driving there and demanding to speak with someone face to face.... only to get a call about 8hrs after dropping my car off that said they scratched the replacement part and I needed to schedule a new appointment. It was a nightmare and took about 4 months to get it done. Also, I found out after I purchased that when I was in the back signing paperwork, our salesperson was apparently very vocal with his political views to my friend who was with me.... unprofessional. More

DVD replacement Went to repair/replace the DVD player and it took them 1 week to fix , then the worst one happen, They replaced the item with a cheap DVD player which Went to repair/replace the DVD player and it took them 1 week to fix , then the worst one happen, They replaced the item with a cheap DVD player which I'm expecting they will put the same or equal value of the DVD player. If you want a cheap replacement for your vehicle, this is a place but other than that AVOID THIS PLACE if you need service. More

awesome crew aweseome deal and even more awesome car Thank you for helping me and my family. The salesman honored the price that was posted online. The car was much more than i ever thought it was. They Thank you for helping me and my family. The salesman honored the price that was posted online. The car was much more than i ever thought it was. They sold it too me for thousands less than their competitors! The sales manager Brian went above and beyond and i will forever be grateful. Highly recommend! More

Worst customer service I purchased my dream car from them back in late March and added custom leather seats onto my sale. After the install neither one of my front seats wou I purchased my dream car from them back in late March and added custom leather seats onto my sale. After the install neither one of my front seats would come up from a recline unless you manually pulled them up. I took my car all the way back to their dealership, twice, to get this issue fixed, and here I am 4 months into ownership of a car that still has broken seats. The dealership has never once offered to compensate me for anything, not my gas, time, or the money I spent on the leather seats. I email them and sometimes they never get back to me, other times its a week or so later. I have called and left messages and no one ever calls me back. Absolutely the worst customer service I have ever experienced and I would never recommend sending anyone to this dealership for service work. I have had to get in touch with Dodge's corporate office because I am sick to death of dealing with these people who don't seem to car if my car ever gets fixed!!! If it falls under the Washington State Lemon Law I am going to make them buy it back from me. More

Bought a car Justin Smith provided legendary service that went above and beyond. He cares about the people he serves and does his work with a high level of integri Justin Smith provided legendary service that went above and beyond. He cares about the people he serves and does his work with a high level of integrity! More

Worst experience ever!! You will regret it. I've bought many cars, about one every other year and multiple from the Larson group. They have lost a customer for life. My salesman was awesome, h I've bought many cars, about one every other year and multiple from the Larson group. They have lost a customer for life. My salesman was awesome, he tried really hard to make me happy, but the sales manager was sleazy and tried to rip me off at every turn. One second they would offer one thing on my trade. Then when the deal was written it was $3k less. The advertised prices are a lie, they always found a way to cheat them (oh webmaster screwed up, etc) just really shady business practices in general. The finance people pushed hard for me to buy a $3500 service contract that I won't use, and I went back to cancel it less than 24 hours later and they refused to take it off the deal and wasted another hour of my time. And on top of that, I wouldn't be surprised if they try to keep the $2000 I should have coming back from my canceled sales contract on the vehicle I traded in. If I don't see a check in 6 weeks I'm contacting the AG. Just a word of warning, stay far away from this place. More

Liars, Thieves, and Cheats Worst car buying experience of my life. Liars, thieves, and cheats. I will say that the salesman was nice, but the manager and finance guy were the Worst car buying experience of my life. Liars, thieves, and cheats. I will say that the salesman was nice, but the manager and finance guy were the rudest, most insulting, and condescending people I have ever had business with. We went to them for an advertised price on a vehicle that ended up being a couple thousand dollars more than advertised, which they explained as human error on the webmaster's part. We traded in a car, initially told the trade in value was $9,800, for a great family van. Now, we love the vehicle and that is the only reason we did business with them. When time to do the paperwork came, we only were given $8,100 for the trade in. They explained that the difference was in "state tax incentives", which after speaking with a few lawyers is a complete lie. They cut the price so they wouldn't have to pay more taxes on the trade in. As I am trying to get an explanation from the finance guy about the discrepancy, he tells me "Oh, your a Soldier? you aren't from Washington and you just can't understand". Now comes the worst part. We were, according to the paperwork, suppose to get $5,600 back from them in the form of a check for the traded in vehicle. After two months of being hung up on and ignored when we asked for our check, I called the corporate office. They were helpful, kind of. We got a check from them, but it was for $550 less than our paperwork stated we were suppose to get. Now even the corporate office will not return our calls or emails and the dealership will not talk to us. Our lawyers advise that small claims court is our only recourse, but I am being transferred out of state in two weeks and there is not enough time to work this through the courts. Bottom line, this is the worst dealership I have ever dealt with. If you are in search for a car do not go to Larsen Chrysler Jeep Dodge Ram, they will cheat you, steal from you, and lie to you then when there is a problem will tell you that someone else in some other department is responsible and ignore you. More

Stay Away From Larson Dodge My husband and I decided to trade in our Dodge Ram for something smaller. After noticing an ad on their website for a new Jeep Patriot, we decided to My husband and I decided to trade in our Dodge Ram for something smaller. After noticing an ad on their website for a new Jeep Patriot, we decided to go with this dealer. They did not have the car because it had been sold but they did have a similar Jeep of which was not too far price wise from the other we had been interested in. We took the Jeep for a test drive and asked various questions about it (i.e. does it have air conditioning). We were informed that it did indeed have it and we bought it using our truck as a trade in. On our way home my husband decided to use the ac because it was hot out and wouldn't you know it, no ac. Because of our 72 hour window we took the Jeep back (by now my husband just wanted the truck back) but we're informed that they didn't have the truck anymore because they had already wholesaled the truck out. We had only been gone for two hours! So they told us we only had two options: keep the Jeep or find something else. My husband was ticked (to put it mildly) but in the end we did find something else we liked. To top all of this off because of the difference between the trade in of our truck to our new vehicle we were due a refund. Because we weren't informed of how long it would take for the check to arrive, I called and was told it would take between 4 to 6 weeks. Well we are at our 6 week period now and still nothing. This evening (June 9) my husband contacted them again and this time multiple excuses were made including a potential problem with the title. This is kind of funny seeing as we have seen the truck up the street from our house and know who bought it. More

The Service Dept. has cost Larson Jeep a future customer The Service Department is poorly staffed, with poor customer service and terrible communication skills. I'm unsure as to how Larson, as an ownership, The Service Department is poorly staffed, with poor customer service and terrible communication skills. I'm unsure as to how Larson, as an ownership, can sell so many vehicles, but offer such terrible service on the very vehicles that they sell. I waited OVER 7 weeks for my jeep to be fixed - 7 weeks! Parts weren't ordered in a timely fashion, NO communication with me as to where my vehicle was at in the process or how long anything would take. Most of the advisors that I had contact with were terribly unprofessional and had little to no knowledge on how to do their jobs correctly; this type of service trickles down from ownership and upper management, who I whole-heartedly blame for the subpar service that I have received. I have one word for anyone that is shopping for a vehicle at the Larson Chrysler Dodge Jeep dealership - DON'T. There are many other owners and dealerships out there that offer exemplary customer service, but this is not one of them. Do yourself a favor and avoid this group as a whole. The owners and upper management in the Service Department should be downright ashamed of how they are treating their customers. More