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Larson Ford - Service Center

Lakewood, NJ

5.0
161 Reviews

161 Reviews of Larson Ford - Service Center

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December 20, 2019

Disappointed. Missing a small part after recall service performed that I know was there when dropped off but was told they don't know what happened to it and I'm on my own. Very disappointed. More

by kdvse
Recommend Dealer
No
Employees Worked With
None, Mitch Sperling
Jan 03, 2020 -

Larson Ford responded

Kdvse, customer service is our top priority. Can you please send us your best contact info so we can reach out and resolve this issue? Thank you! Rob Larson Vice President 732-363-8100 x502

December 20, 2019

Excellent service, friendly knowledgeable people in the service department. They keep you updated on everything that is going one with the needs of your vehicle. More

by Pvillone
Recommend Dealer
Yes
Employees Worked With
Mitch Sperling
Jan 02, 2020 -

Larson Ford responded

We appreciate the excellent feedback! Our team is looking forward to your next visit!

November 22, 2019

I found the sales person to be friendly and informative. I initially worked with the Service Dept when I purchased my Ford and found them to be helpful and efficient. However, the one time I dealt with the More

by kovj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Mura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitch Sperling
Nov 25, 2019 -

Larson Ford responded

We are glad you had a great experience! We hope you enjoy your new Ford!

November 13, 2019

Excellent fast service from a local dealer Brought my Fusion in for it's regular oil change. I also decided to get wiper blades as the last ones from Ford lasted a year! My car was serviced qui More

by jsiegel.nj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat (service tech), Mitch Sperling
Nov 18, 2019 -

Larson Ford responded

Thank you so much for your positive comments! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

November 09, 2019

A pleasant experience Brought my vehicle in for a few issues and through the tech checking found a few others. Everything went well this time. Only issue I have is it it th More

by detret76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2019 -

Larson Ford responded

We are glad you had a positive experience! Our team appreciates the feedback!

November 08, 2019

Working with my service rep Mitch is always a pleasure. I have dealt with other reps at this dealership, but Mitch has been the one I always ask for. More

by Dgbeth
Recommend Dealer
Yes
Employees Worked With
Mitch Sperling
Nov 08, 2019 -

Larson Ford responded

Thank you for the outstanding feedback! We are always happy to assist!

November 07, 2019

Excellent Larson Ford has always treated me well. I am very comfortable taking my car in to be serviced. They are always available when I need them. Thank More

by FORD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Sperling
Nov 07, 2019 -

Larson Ford responded

We are glad you had a positive experience! Our team appreciates the feedback!

October 03, 2019

Good service, as usual. I came in for my regular 'The Works' service and asked that a couple of problems be addressed. One window had a control problem and the car was pulli More

by BEL53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Sperling
Oct 03, 2019 -

Larson Ford responded

We appreciate the excellent feedback! Our team is looking forward to your next visit!

October 03, 2019

Service Excellent services fast and to the point getting the job done. Always available when you need them for services or for sales. I truly enjoy having my More

by Eagles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Sperling
Oct 03, 2019 -

Larson Ford responded

Thank you for the excellent 5-star review! We are looking forward to your next visit!

October 02, 2019

Lousy Poor Customer service. Service person was angry because I was early. Nothing more to say. Very disappointed in service. Blah, blah, blah......and More

by ljo
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
I don't remember
Oct 03, 2019 -

Larson Ford responded

We’re very sorry to hear about your experience with us! I‘m personally looking into the details of your visit. Can you please call me so I can gather more information? Thank you! Louis Pagano Service Director 732-363-8100 ext. 512

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